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Diners' Choice: Best Service restaurants in Western New York

OpenTable

Updated November 05, 2026

Looking for restaurants with the best service in Western New York? You’re in the right place. Each month, OpenTable analyzes nearly 2 million global diner reviews from the past four months. We sort the results by location and category to help you discover new favorite restaurants. It's a great partnership: you reserve, eat, and review. We listen...and deliver the results for all to benefit. Enjoy!

A photo of Aurora Cooks restaurant

4.9

4.9 (45)

$50 and over

American

Aurora

About the restaurant

Join us for an interactive chef's table dining experience! Gather around the counter for a show-stopping five-course prix fixe meal inspired by the season's bounty. Wine pairings and à la carte beverages are available. We can accommodate most dietary restrictions with advance notice.

Top review

S

StephenGold

Dined on Oct 12, 2026

We had a lovely meal at Aurora Cooks the other evening. Abby, the chef, made our dining experience engaging, informative and delicious. Justin’s service and knowledge of the local wines made for a very pleasant evening. The setting was beautiful and the sunset spectacular.

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A photo of Aurora Cooks! Chef's Counter of a restaurant

Aurora Cooks! Chef's Counter

A photo of Lucia's on the Lake restaurant

Lucia's on the Lake

4.9

4.9 (5460)

$31 to $50

Italian

Buffalo

About the restaurant

Voted one of The Top 100 Restaurants in The United States by OpenTable Diners, Lucia's On The Lake is a captivating contemporary Seafood, Steak, and Italian Restaurant right on the Water. Featuring a Rooftop Patio, and Waterviews throughout the entire restaurant, Diners are captivated by the beauty of the Lake, warm ambience, dynamic food, and exceptional service.

AWARDS
Voted Top 100 Overall Restaurant USA - OpenTable 2023, 2024
Voted Top 100 Restaurant with a View USA - OpenTable 2021, 2022
Voted Top 100 Most Romantic Restaurant USA - OpenTable 2022
Best of 716 New York - 2019, 2020, 2021, 2022, 2023
Best of 716 Overall Restaurant 2024, 2025
OpenTable Diners Choice Award - 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026
DiRona Wine Spectator Award of Excellence North America 2024, 2025

*We want to be as accommodating as possible when it comes to reservations, if it says nothing available please give us a call to make a reservation! (716)-627-9752

Top review

A

Alexis

Dined 4 days ago

My fiancé and I decided to try Lucia’s for the first time. This was our last anniversary as an unmarried couple and what a phenomenal experience it was. Thomas provided some of the best service we have ever had. The food and cocktails were as great as he was. Everything we ordered delivered and even exceeded what we had expected. We cannot wait to make this a yearly (at least) place for us!

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A photo of ALASKAN HALIBUT of a restaurant

ALASKAN HALIBUT

A photo of U-10 SCALLOPS of a restaurant

A photo of CRAB RISOTTO of a restaurant

A photo of Mulberry Italian Ristorante restaurant

Mulberry Italian Ristorante

4.9

4.9 (1986)

$31 to $50

Italian

Buffalo

About the restaurant

Equal parts restaurant and experience, Mulberry Italian Ristorante is a wonderful option for those who want an authentically delicious meal. Explaining that it may look like the Bronx, but that it tastes like Manhattan, this cozy eatery is just south of the center of Buffalo and offers iconic Italian foods.

Visitors to Mulberry Italian Ristorante can enjoy their lunch or dinner menu items and will find that even some of the standards are far more creative than what they usually encounter. Freshness is also a huge part of the experience, and the caprese is hand crafted each day while the pasta is homemade on the premises. Delicious and comprehensive, the Mulberry Italian Ristorante menu is a delight.

Top review

J

Jennifer

Dined 5 days ago

We dine there a few times a year as we are from Rochester. It is always an amazing experience and the food is absolutely delicious.

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A photo of Meatball Salad of a restaurant

A photo of Lasagna of a restaurant

A photo of Chicken Parm Milano of a restaurant

Chicken Parm Milano

A photo of Bacchus Wine Bar & Restaurant - Buffalo, NY restaurant

Bacchus Wine Bar & Restaurant - Buffalo, NY

4.9

4.9 (2882)

$50 and over

Contemporary American

Buffalo

About the restaurant

Bacchus wine bar and restaurant is located in the historic Calumet building in the heart of Buffalo's entertainment district. A seasonal menu highlights the best available ingredients from local and regional farms. Together with our Wine Spectator award winning wine list, this elegant yet casual restaurant has continually been ranked as one of Buffalo's best.

Top review

J

Jonathan

Dined 3 days ago

Bacchus is one of my favorite restaurants in Buffalo!

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A photo of Charlie Brown Christmas of a restaurant

Charlie Brown Christmas

A photo of Charlie Brown Christmas of a restaurant

Charlie Brown Christmas

A photo of Stella A Kitchen and Bar restaurant

Stella A Kitchen and Bar

4.9

4.9 (813)

$31 to $50

American

Lakewood

About the restaurant

Join us for casual fine dining in an eclectic atmosphere. Our kitchen is led by chef owner Bruce Stanton. We take pride in sourcing and preparing fresh quality seafood and meats, pastas, unique salads and southern inspired dishes. Serving dinner Wednesday-Saturday, reservations are highly recommended. 3 time winner of open table diners choice.
We are steps from Chautauqua Lake ( public dock in summer) , a short drive from the National Comedy Center, Chautauqua Institution, and the Chautauqua Harbor Hotel.
Booking special events on Sunday, Monday, Tuesday evenings and luncheons everyday.
Stella will be closed from Jan 1- Feb 3, 2026. We look forward to seeing you Feb 4!

Top review

K

Karen

Dined 2 days ago

Been here many times, it never disappoints! Great food and great service every time!

A photo of Giancarlo's restaurant

4.8

4.8 (3986)

$50 and over

Steakhouse

Buffalo

About the restaurant

Giancarlo's Sicilian Steakhouse blends bold Sicilian flavors with American steakhouse traditions and Neapolitan influences. We take pride in using the finest ingredients, from prime cut steaks to authentic Sicilian flavors, crafting dishes that are both classic and innovative. With warm hospitality and elegant private dining spaces, we create the perfect setting for special occasions and corporate events. Join us at Giancarlo's, where every table has a story.

Top review

J

Jada

Dined 2 days ago

Giancarlo’s was AMAZING! Hands down, some of the best food I’ve ever had! Yes, it’s a little pricey, but the taste, the energy, the atmosphere, and the overall vibe made every penny worth it. Everything was top tier! They even went the extra mile and had a personalized menu made with my name on it for my birthday. Those little touches really make a difference. Thank you for making my birthday special and giving me such a great experience. Definitely a 10/10! I’ll absolutely be back! ❤️

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A photo of Calamari of a restaurant

A photo of Cannoli of a restaurant

A photo of 12oz Filet Mignon of a restaurant

12oz Filet Mignon

A photo of Aroma Main restaurant

4.7

4.7 (765)

$30 and under

Italian

Williamsville

About the restaurant

Trattoria Aroma-Williamsville is known for rustic, regional Italian cooking in a relaxed, comfortable atmosphere. Guests from Western New York and beyond have enjoyed our homemade bread, pasta and menu specialties for over 20 years. Enjoy our famous freshly made Napolitan Pizzas, Pasta Bolognese, Veal Saltimboca and daily Chef's specials. We feature a full bar along with the only all Italian Wine List in the area. Our in house Sommelier, Joseph will be happy to recommend the perfect glass or bottle of wine or make your favorite cocktail. End your meal with homemade Tiramisu, Cannoli and Gelato or just enjoy a Cappuccino with our signature Biscotti. Simple meal or special occasion, Trattoria Aroma-Williamsville is your destination for Italian food. Buon Appetito!

Top review

A

Audrey

Dined on Oct 22, 2026

Cozy atmosphere and delicious food contributed to a great evening. Attentive staff and a menu that's not overwhelming. Homemade pasta dishes were delicious as was the dessert. Overall just a great little spot in the heart of Williamsville.

A photo of Rick's on Main restaurant

4.8

4.8 (1717)

$31 to $50

Steakhouse

East Aurora

About the restaurant

Upstate NY Award Winning Steakhouse.

Rick’s on Main is a restaurant that serves hand-crafted, high quality meals within a friendly atmosphere. We offer a variety of specialized entrees, such as a Bacon-infused pork chop, an Filet Mignon with roasted red pepper compound butter and we always have fresh Seabass that will melt in your mouth over a variety of sets.

We feature a wide range of salads, including our fan favorite Fall Creek Salad, a Boston Bibb Salad with sliced apples and a gorgonzola vinaigrette, Ricks Chopped Salad tossed in parmesan peppercorn dressing.

Top review

C

Christopher

Dined 2 days ago

Food and service was great! No wait with the reservation. Server was great! Will be back again!

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A photo of Filet Mignon of a restaurant

A photo of Lobster Pasta of a restaurant

A photo of Seafood Risotto of a restaurant

Seafood Risotto

A photo of BUFFALO CHOPHOUSE - PRIME STEAKS & FRESH SEAFOOD restaurant

BUFFALO CHOPHOUSE - PRIME STEAKS & FRESH SEAFOOD

4.7

4.7 (3701)

$50 and over

Steak

Buffalo

About the restaurant

Buffalo Chophouse is Western New York's premier steakhouse, serving only the finest USDA Prime steaks as well as a selection of fresh, succulent seafood. Located in the heart of Buffalo’s Theater District, we are in close proximity to Shea's PAC, the Convention Center, KeyBank Center, and all major downtown hotels. Buffalo Chophouse is the perfect place to begin or end your evening, celebrate a special occasion, or simply treat yourself to the most fabulous dining experience offered in the WNY area. Whether you prefer filet mignon, strip steaks, ribeye or lobster, our knowledgeable service staff and reputable kitchen team offer our guests an exclusive dining experience. Make a selection from our expansive wine cellar, sip on handcrafted cocktails prepared by our veteran bartenders, and be sure to indulge with a decadent dessert to conclude your memorable experience.

Established in 2002, Buffalo Chophouse remains WNY's most dependable steakhouse for the ultimate dining experience.

Top review

A

Andrew

Dined 2 days ago

Such elegance. From the perfectly cooked food, the excellent servers, to the warm classical ambience and architecture. The establishment was far more than fine dining; truly impressive. Reuben was our server; that gentleman, was the most engaged, respectful, and informative server my girlfriend and I ever had. In Reuben we trust. I would highly recommend dining with Buffalo Chophouse, they are very generous and focused on making sure that each customer leaves satisfied. My girlfriend and I dinned there in celebration of our 1 year anniversary and for her Birthday, we both agreed that we would not have wanted to spend it with any other establishment.

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A photo of 12 oz Filet Mignon of a restaurant

12 oz Filet Mignon

A photo of Steak & Frites of a restaurant

A photo of Fresh Oysters of a restaurant

A photo of Pasquale's Italian Restaurant-East Aurora restaurant

Pasquale's Italian Restaurant-East Aurora

4.6

4.6 (277)

$30 and under

Italian

East Aurora

About the restaurant

Pasquale's has proudly been serving fine Italian food for dining and takeout in WNY since 1975.

Top review

J

JeffGold

Dined 5 days ago

seated right away, excellent service, food came out very quickly. Couldn’t have had a better night

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