Shanghai Terrace

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4.7
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1375 Reviews
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$31 to $50
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Chinese
Recently ranked the number one "Chinese Restaurant in Chicago" by Zagat, the exquisite Asian decor enhances the intimate atmosphere of this venue, which is unique to the city of Chicago. Seating capacity fits 75 guests with additional seating on the Terrace during temperate weather. Also features an intimate Private Dining Room for up to 30 guests. The Shanghai Terrace offers Eastern skyline views over Chicago, serving Chinese cuisine with an emphasis on Cantonese and Shanghainese specialties.
What 1375 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.7based on recent ratings
4.7
food
4.7
service
4.6
ambience
4.2
value
Noise · Moderate
89% of people would recommend it to a friend
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M
Chicago
56 reviews
Dined 2 days ago
Overall 3food 3service 1ambience 4

Service was poor, very unexpected. Water glass and coffee cups not refilled. Poor attention from waiter. Probably not go again for lunch. Very surprised that our experience eating at the other Peninsula Hotel restaraunt was not comparable.

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RJ
1 review
Dined 3 days ago
Overall 3food 1service 5ambience 5

A huge disappointment. Zagat called the Shanghai Terrace the "Best Chinese Restaurant in Chicago." That is laughable. We've had better dim sum at a pizza parlor. Chicago has a vibrant Chinese quarter with a dozen eateries, large and small, that beat this place. The service was fine and the ambiance was okay, too. The most astonishing things about it were the prices. Don't come unless you mortgage your home first. Actually, do yourself a big favor, don't come at all.

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S
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 5

Fabulous meal with fabulous service! Amazing ambience! I can't wait to go back again.

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l
Los Angeles
22 reviews
Dined 4 days ago
Overall 5food 5service 5ambience 5

Exceptional as always.
Duck me that bird is great!

Shanghai Terrace
Responded 19 hours ago

Dear luv2eat, Thank you for dining at Shanghai Terrace and for sharing your nice review. We look forward to serving you again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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TE
Atlanta
5 reviews
Dined 4 days ago
Overall 5food 5service 5ambience 5

I highly recommend Shanghai Terrace for a special evening out. Food was amazing and service was impeccable. Peking duck was a hit with out table.

The outside terrace was quiet and beautiful on a perfect weather day. The tables closest to the window have a retractable awning over it in case it does rain.

I also enjoyed the Ning sling cocktail.

Shanghai Terrace
Responded 19 hours ago

Dear TracyE, Thank you for dining at Shanghai Terrace and for taking the time to share your nice review. We appreciate your recommendation of Shanghai Terrace for a special evening out. Thank you for your thoughtful remarks on the ambiance, drinks and cuisine. We look forward to welcoming you back again soon! Regards, Richard Hummell Assistant Director of Food and Beverage

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MC
Chicago
1 review
Dined 5 days ago
Overall 5food 4service 5ambience 5

Beautiful hotel, our group of six enjoyed the serene environment and very nice food. We feel that the pricing was high, $450 for a lunch for six, but as we were celebrating a graduation we weren't concerned. However, we might think twice about returning for dinner, not because of the food or service quality but just considering the cost.

Shanghai Terrace
Responded 19 hours ago

Dear MarkC, Thank you for choosing to dine in Shanghai Terrace and for posting your review. We are honored you would choose to spend this special occasion with us. We appreciate your remarks on the service, atmosphere and food. We will be sure to share your note with the team. We hope to welcome you back again. Regards, Richard Hummell Assistant Director of Food and Beverage

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B
Chicago
9 reviews
Dined 5 days ago
Overall 5food 5service 5ambience 5

Pricey, but delicious. A great special occasion restaurant.

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GL
1 review
Dined on June 11, 2019
Overall 3food 4service 3ambience 4

Service was fairly weak, service was quite slow, food was good, ambiance outside nice

Shanghai Terrace
Responded 5 days ago

Dear GlennL, Thank you for dining at Shanghai Terrace. We are glad that you enjoyed the food and atmosphere, however, we regret for the slow service you experienced and we will be sure to review with the team. I would like for the opportunity to speak with you further about your recent visit. I will send you a private message with my contact information. We hope to redeem ourselves in the near future. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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KD
London
14 reviews
Dined on June 9, 2019
Overall 4food 5service 5ambience 2

Great food but terrace closed it made inside restaurant really loud

Shanghai Terrace
Responded 6 days ago

Dear KevinD, Thank you for choosing Shanghai Terrace. We are pleased to read your feedback on the cuisine, however, we regret that you were not able to enjoy your visit due to the noise. We appreciate you sharing your comments and I will be sure to review with the team. We look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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JL
Chicago
22 reviews
Dined on June 7, 2019
Overall 5food 5service 5ambience 5

Excellent food and service

Shanghai Terrace
Responded on June 11, 2019

Dear JamesL, Thank you for dining at Shanghai Terrace and for sharing your kind comments about the service and cuisine. We all look forward to serving you again. Regards, Richard Hummell Assistant Director of Food and Beverage

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RG
Chicago
1 review
Dined on June 7, 2019
Overall 4food 5service 5ambience 4

All was very good & elegant.
I believe I noted in Open Table reservation it was our anniversary. No one in the restaurant acknowledged it, so I wonder if Open Table shared?

Shanghai Terrace
Responded on June 11, 2019

Dear RunnerGrrl, Thank you for choosing Shanghai Terrace and for posting your review. We are sorry to read that the team did not acknowledged your special celebration. Your feedback is appreciated and we will be sure to review. We are glad to read that you enjoyed the cuisine and presentation. We look forward to welcoming you back again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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A
Chicago
1 review
Dined on June 5, 2019
Overall 5food 5service 5ambience 5

Outstanding food, ambience, and service. My complaint is against open table that is forcing me to write 50 characters.

Shanghai Terrace
Responded on June 11, 2019

Dear Andi, Thank you for choosing Shanghai Terrace and for posting your nice comments on the cuisine, atmosphere and service. We all look forward to serving you again soon! Regards, Richard Hummell Assistant Director of Food and Beverage

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EH
1 review
Dined on June 1, 2019
Overall 5food 5service 5ambience 5

The service was very good; we were seated immediately and were regularly checked on. The drinks and food arrived quickly and were beautifully presented. The dumplings were phenomenal, and our entrees (pork belly and tea-smoked duck) were delicious as well. The green tea creme brûlée was exceptional. Overall a very pleasant and worthwhile experience.

Shanghai Terrace
Responded on June 5, 2019

Dear EmmaH, Thank you for dining at Shanghai Terrace and for sharing your kind review. We are glad you enjoyed your visit with us and we appreciate your remarks on the service, food and presentation. We look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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S
1 review
Dined on June 1, 2019
Overall 3food 3service 3ambience 5

Too expensive, food not very good. Waitress didn’t even explain menu when asked.

Shanghai Terrace
Responded on June 5, 2019

Dear Steph, Thank you for dining at Shanghai Terrace and for sharing your remarks. We apologize for the disappointing dining experience. Your comments are truly appreciated and we will be sure to review with the team. I would like to discuss this further with you. I will send you a private message with my contact information. We hope to redeem ourselves in the near future. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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G
Chicago
1 review
Dined on May 30, 2019
Overall 5food 5service 5ambience 5

Outstanding all around. Dim sum on its own would have been enough but we also ordered Peking duck - fantastic!

Shanghai Terrace
Responded on June 4, 2019

Dear Friend of The Peninsula, Thank you for choosing Shanghai Terrace and for sharing your comments. We are delighted to read that you enjoyed the food, especially the Dim Sum and Peking Duck. We look forward to welcoming you back again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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MD
Dallas
4 reviews
Dined on May 30, 2019
Overall 5food 5service 5ambience 5

Would go back just for the truffle dumplings. Nice ambiance.

Shanghai Terrace
Responded on June 6, 2019

Dear MishtyD, Thank you for choosing Shanghai Terrace. We are pleased to read that you enjoyed the atmosphere and Dumplings. We appreciate your comments and we look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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MG
Hamburg Area
2 reviews
Dined on May 27, 2019
Overall 4food 4service 5ambience 5

I started with Dim Sun, really delicious, Main course was chicken with peanuts.
The chicken was good, but I expected more.
Overall a very good expierence and I will come back. Sitting outside is fantastic.

Shanghai Terrace
Responded on May 31, 2019

Dear MichaelG, Thank you for dining at Shanghai Terrace and for posting your complimentary review. We appreciate your gracious remarks on the cuisine. We are also delighted to hear that you enjoyed The Terrace, Shanghai Terrace’s outdoor dining area available during warmer months in Chicago. We hope for the opportunity to welcome you back again soon! Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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KB
Hawaii
1 review
Dined on May 27, 2019
Overall 5food 5service 5ambience 4

Great food and service only issue was that they did not have my reservation from opentable, luckily it was not that busy and we get a table with no problem

Shanghai Terrace
Responded on May 31, 2019

Dear KrzysztofB, Thank you for choosing Shanghai Terrace and for taking the time to share your review. We are glad to read that you enjoyed the service and cusine, however, we are sorry to learn that your reservation was not in OpenTable. I will be sure to share your note with the team. We look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
Denver
6 reviews
Dined on May 26, 2019
Overall 3food 2service 1ambience 3

Early reservation for a birthday dinner. Restaurant was not crowded. We were seated right away and served drinks quickly and then as fast as we had been greeted we were forgotten for nearly 35 minutes waiting to order. Only upon complaining did anyone come back. The food was good but not special and I think this place just rests on its earlier laurels and has lost its touch. It was not worth the money or the obvious pretentious approach.

Shanghai Terrace
Responded on May 31, 2019

Dear Guest, Thank you for choosing Shanghai Terrace to celebrate your special occasion. We are sorry to read of the poor dining experience. Please accept our sincere apologies for the disappointment this caused you. I would appreciate the opportunity to speak with you further. I will send you a private message with my contact information. We hope for the opportunity to redeem ourselves in the future. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
Chicago
1 review
Dined on May 26, 2019
Overall 2food 4service 1ambience 1

Went during Memorial Day weekend brunch and I booked online but the check in guy process took so long because he claimed he cannot spot my name although I showed them the open table booking email confirmation. I don’t know if they even know how to use their own booking system.

When I finally got seated we were seated next to a big table of 10 Russian people with kids who were screaming and running around. The adults were drunk and were super loud too.

Yes, I understand it was a packed place on a weekend but the staff never came to check on us after putting us in the corner. They even checked on the loud table next to us but we had to ask for a menu after 20 min. We also ordered tea but but never poured it for us and when we finally put in the order with the manager we asked him to bring out whatever was available first as they became available since we were now hungry due to the long delay in ordering.

Almost 45 minutes passed by and no order came and no updates or check ins from the staff. I finally flagged someone down and asked to check on our order. Sure enough, 5 minutes later someone brings out all our food at once which means some of the dishes have just been sitting there waiting to be served when I specifically asked them to bring it out as they were finished.

After we again flagged down the manager for the check and he sensed I was upset but started to get defensive when I told him that there was absolutely no service that day for this high end hotel restaurant that I used to love and frequent often.

I think the manager have changed recently (French guy) or maybe I caught them on a bad day but the service and operations was a disaster. It might have been better if the table next to us wasn’t so rowdy and we were crammed in there next to them and abandoned the entire time. I hope this place returns to the level of service we used to enjoy.

Shanghai Terrace
Responded 19 hours ago

Dear Guest, Thank you for visiting Shanghai Terrace and for sharing your review. We are very sorry to read that you had a disappointing dining experience. Your comments are appreciated and I will be sure to review with the team. Should you be willing to discuss this further, I will send you a private message with my contact information. We hope to redeem ourselves in the near future. Regards, Richard Hummell Assistant Director of Food and Beverage

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OT
San Francisco
2 reviews
Dined on May 26, 2019
Overall 5food 5service 5ambience 5

Only downside was the outdoor terrace was not open due to the weather. Stunning, flavorful food! Beautifully appointed and attentive service! Lovely.

Shanghai Terrace
Responded on May 29, 2019

Dear Friend of The Peninsula, Thank you for dining at Shanghai Terrace and for sharing your kind review. We look forward to serving you again soon! Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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a
Chicago
16 reviews
Dined on May 24, 2019
Overall 5food 5service 5ambience 5

Always good but this was one of the best experiences. The sweet chili prawns and the King Pao chicken were excellent. A bit on the pricey side but the quality makes it worth it.

Shanghai Terrace
Responded on May 29, 2019

Dear amcshanghai, Thank you for choosing to dine at Shanghai Terrace and for sharing your gracious remarks about the cuisine. We all look forward to welcoming you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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PB
Chicago
129 reviews
Dined on May 24, 2019
Overall 5food 5service 5ambience 5

Great Peking Ducks and wonder Dim Sum with extraordinary service.

Shanghai Terrace
Responded on May 29, 2019

Dear PangurBan, Thank you for dining at Shanghai Terrace and for posting your kind remarks about our service and cuisine. We hope for the opportunity to welcome you back again soon! Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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H
Chicago
61 reviews
Dined on May 23, 2019
Overall 5food 5service 5ambience 5

Wanted to enjoy a beautiful day and decided to have dinner on the patio. So wonderful with consistent high quality and excellent service. Always so special dining at Shanghai Terrace!

Shanghai Terrace
Responded on May 31, 2019

Dear Hammer, Thank you for dining at Shanghai Terrace and for posting your kind review. We appreciate your remarks about our service. We are also delighted that the weather cooperated for you to enjoy The Terrace, open during the warmer months in Chicago. We hope for the opportunity to welcome you back again soon! Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
Chicago
2 reviews
Dined on May 21, 2019
Overall 3food 5service 5ambience 2

They changed the seating configuration. Not a fan. Feels more like a breakfast room than the special ambience it used to have. I don’t like it.

Shanghai Terrace
Responded on May 23, 2019

Dear Guest, Thank you for dining at Shanghai Terrace. We are sorry to hear of your disappointing experience during your last visit with us. We are grateful for your honest feedback and we will be sure to review with the team. If you are willing to discuss this further, I will send your a private message with my contact information. We hope to redeem ourselves in the near future. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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c
Chicago
290 reviews
Dined on May 20, 2019
Overall 4food 4service 5ambience 5

Celebrating my daughters birthday. We had the 3 course special. Dim sum appetizer excellent. Soup with duck good. My daughter liked it more than I did. The chicken fried rice was very good. The fruit for dessert was not ripe so we could not eat it. Surprising. The tea was good but pricey at $7.50. Gratis dessert was very good. Lovely service and atmosphere

Shanghai Terrace
Responded on May 23, 2019

Dear cityplace, Thank you for choosing Shanghai Terrace to celebrate your daughter's birthday. We are glad to have been part of your special occasion and we appreciate your feedback about the food. We look forward to welcoming you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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l
Los Angeles
22 reviews
Dined on May 19, 2019
Overall 5food 5service 3ambience 5

Constantly exceeds expectations with food quality.
Service always seems to be focused on Asians in dining room and it falls off for others.
The duck is so good I’ll continue to return.

Shanghai Terrace
Responded on May 23, 2019

Dear luv2eat, Thank you for dining at Shanghai Terrace and for sharing your review. We are happy to read that you enjoyed our service and the food, especially the Peking Duck. We want to provide a truly unique experience and we are thrilled we exceeded your expectations. We look forward to welcoming you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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JS
1 review
Dined on May 19, 2019
Overall 2food 2service 4ambience 3

This restaurant is overated and offers a very limited selection of vegetarian options.

Shanghai Terrace
Responded on May 23, 2019

Dear JoanneS, Thank you for visiting Shanghai Terrace. We apologize for the disappointing dining experience. Your comments are truly valued and I have shared your note with the team. I would appreciate having an opportunity to discuss this with you further. I will send you a private message with my contact information. We hope to redeem ourselves in the near future. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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S
Tampa
30 reviews
Dined on May 19, 2019
Overall 5food 5service 5ambience 5

Location, food, drinks and service was excellent. It's hard to find the perfect Asian restaurant and this is it!
We stay at the Peninsula and always have a meal at Shanghai Terrace.

Shanghai Terrace
Responded on May 23, 2019

Dear Steve, Thank you for dining at Shanghai Terrace and for sharing your comments. We are always happy to hear from our loyal guests and we are delighted that you enjoyed our service, food and location. We look forward to welcoming you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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PL
Chicago
3 reviews
Dined on May 18, 2019
Overall 4food 5service 4ambience 3

We ordered the lobster truffle dumplings and soup dumplings to start and both were very good. We got the Peking duck for 2 which was also very good, but for $88 I would expect more accompaniments. The fried rice was underwhelming. We had to sit inside due to weather and I think this must really hamper the ambiance vs outside on the terrace. The service was decent but I would expect better for the price.

Shanghai Terrace
Responded on May 22, 2019

Dear PaulL, Thank you for dining at Shanghai Terrace and for sharing your review. We appreciate your honest feedback and we will be sure to review with the team. We look forward to serving you again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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M
1 review
Dined on May 17, 2019
Overall 5food 5service 5ambience 4

Great experience, delicious food. First time dinning in, celebrating a birthday. Will definitely go back, black truffle dumplings were amazing.

Shanghai Terrace
Responded on May 22, 2019

Dear Martin, Thank you for visiting Shanghai Terrace and for sharing your positive feedback. We are delighted to hear that you enjoyed your visit, the food and our service. We are happy to hear that you would return and we look forward to welcoming you back again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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DH
Atlanta
1 review
Dined on May 16, 2019
Overall 5food 5service 5ambience 5

Never disappoints. Great view, the duck is amazing and had the pork belly for the first time. Outstanding.

Shanghai Terrace
Responded on May 21, 2019

Dear DavidH, Thank you for dining at Shanghai Terrace and for your continued loyalty. We appreciate your remarks about our food and we will be sure to share your note with the team. We look forward to welcoming you back again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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M
Mexico City
5 reviews
Dined on May 13, 2019
Overall 5food 5service 5ambience 4

Excellent food!! Noche place!! Invited to return again!!

Shanghai Terrace
Responded on May 17, 2019

Dear Mavilova, Thank you for dining at Shanghai Terrace and for sharing your wonderful remarks. We look forward to welcoming you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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E
Pittsburgh
3 reviews
Dined on May 13, 2019
Overall 4food 4service 4ambience 3

Restaurant is lovely but noisy. Might have been better if we sat on the Terrace but the weather was too cold. Service was very good. Dumplings were delicious. Of three entrees, two were excellent; one was good. Overall a pleasant experience.

Shanghai Terrace
Responded on May 20, 2019

Dear Eileena, Thank you for dining at Shanghai Terrace and for sharing your review. We are delighted to read that you enjoyed the food and our service. I will be sure to share your note with the team. We look forward to welcoming you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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VV
1 review
Dined on May 9, 2019
Overall 5food 5service 5ambience 5

Probably one of the nicest dining experiences that I have had ever. The staff were so very very kind and nice ...Service beyond excellent. Thank you so much.

Shanghai Terrace
Responded on May 14, 2019

Dear VickiV, Thank you for choosing Shanghai Terrace. We are delighted to hear that you had a memorable experience and we appreciate your kind feedback. I will be sure to pass on your note to the team. We look forward to serving you again. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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WE
Munich
3 reviews
Dined on May 7, 2019
Overall 5food 5service 5ambience 5

Super leckeres Essen und toller Service. Waren dreimal hintereinander dort.

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RA
Indiana
32 reviews
Dined on May 4, 2019
Overall 5food 5service 5ambience 5

5 star service

Shanghai Terrace
Responded on May 8, 2019

Dear RAHRAH, Thank you for dining at Shanghai Terrace and for sharing your gracious comment. We look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food & Beverage

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KO
Chicago
2 reviews
Dined on May 4, 2019
Overall 5food 5service 5ambience 5

We ordered the 4 course Prix-Fix lunch and everything was excellent. There was a longer than expected wait between courses, but we wanted to have a leisurely meal. All of the staff was very attentive. We would definitely go back.

Shanghai Terrace
Responded on May 9, 2019

Dear KrisO, Thank you for visiting Shanghai Terrace and for posting your kind note. We are happy to hear that you would return and we look forward to welcoming you back again soon. Regards, Martin Rahn Executive Assistant Manager

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H
San Francisco
23 reviews
Dined on May 4, 2019
Overall 5food 5service 5ambience 5

Th service was impressive and impeccable. The food superb and the ambiance lovely. A must when visiting Chicago.

Shanghai Terrace
Responded on May 9, 2019

Dear Hattchi, Thank you for dining at Shanghai Terrace and for sharing your gracious remarks. We are delighted to hear that you enjoyed your visit, our service and the food. I will be sure to pass on your feedback to the team. We hope to have you back with us very soon. Regards, Martin Rahn Executive Assistant Manager, Food & Beverage

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NT
Chicago
6 reviews
Dined on May 3, 2019
Overall 5food 5service 5ambience 5

The food was amazing! Pretty expensive but definitely worth it! The noise level was pretty loud so we kind of had to yell to each other, contributing to the noise. Our waitress was amazing and was able to convey the menu to us without yelling and memorized our order. I would go again, but maybe earlier in the evening!

Shanghai Terrace
Responded on May 8, 2019

Dear NikiT, Thank you for choosing Shanghai Terrace. We are delighted to read that you enjoyed the food and service. We look forward to welcoming you back again soon. Warm regards, Martin Rahn Executive Assistant Manager, Food & Beverage

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