The Venue

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1. OT

   OpenTable Diner

   Charleston

   3 reviews

   5.0

   3 reviews

   Dined on January 21, 2023

   overall5food4service4ambience4

   It was great. A bit loud for having a conversation,

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2. JL

   JosephL

   1 review

   4.0

   1 review

   Dined on January 21, 2023

   overall4food4service4ambience4

   We had a group of 10 on Friday night for the piano bar. So fun! The musicians were great and there was a lot of energy! We didn't eat but all the drinks were good and the service was polite & timely. This is a great spot for groups looking to sing, dance and have a good time!

   Report
3. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on January 21, 2023

   overall5food5service5ambience5

   We had a fabulous time and will be going back. The pianists were fabulous and their singing was terrific. Loved that we could request the songs that they did….Judy Demers

   Report
4. L

   Leigh

   Western NC

   13 reviews

   vip
   5.0

   13 reviews

   Dined on January 15, 2023

   overall5food4service5ambience5

   Dueling pianos was so much fun. Don’t go if you want to talk, but go to have a good time . Drinks were Very good and all our food was good except raw chips. They were exactly that - raw potatoes. Very busy and not many wait staff but everyone jumped in to assist (hostess, busboys, etc and they managed very well. We’ve been before and will definitely be back

   Report
5. SD

   SpencerD

   1 review

   2.0

   1 review

   Dined on January 14, 2023

   overall2food2service4ambience3

   Atmosphere was good but the food was not. Steak was under cooked and grits had little to no flavor. Service was good.

   Report
6. MR

   MrsRobinson

   Charleston

   3 reviews

   4.0

   3 reviews

   Dined on January 14, 2023

   overall4food3service4ambience4

   The place was nice. I liked the poke bowl. The "angel" eggs were bland and tasted old. Ambience was nice. I enjoyed the music.

   Report
7. SM

   StaceyM

   Charleston

   1 review

   5.0

   1 review

   Dined on January 13, 2023

   overall5food5service5ambience5

   Sam and Illia was absolutely amazing they made my parents 66 wedding anniversary a beautiful one great night out at the venue I will be back.

   Report
8. AC

   AngieC

   Washington DC

   1 review

   5.0

   1 review

   Dined on December 31, 2022

   overall5food5service4ambience5

   Love the ambiance. Attentive waiters. Lively crowd. Great place for a night on town. My bourbon glazed salmon was awesome!

   Report
9. CS

   CheriseS

   1 review

   5.0

   1 review

   Dined on December 25, 2022

   overall5food3service5ambience4

   Christmas Dinner and the place was packed! It appeared that they were extremely short staffed, but the servers were polite and did the best they could although it did take longer than usual to receive our meal. Overall, the service was fine and I would definitely return in the future.

   Report
10. e

    eleanorb

    Raleigh

    5 reviews

    3.0

    5 reviews

    Dined on December 21, 2022

    overall3food3service3ambience3

    Average food, overpriced. Took 45 minutes to get our order at lunch when the place was not crowded. Mediocre service.

    Report
11. KB

    KateB

    1 review

    2.0

    1 review

    Dined on December 20, 2022

    overall2food3service1ambience3

    Seemed short staffed so we waited 15+ minutes for any staff to come to the table; then more waiting for drinks. Then dinner came before my drink did. Food was good enough. Christmas cocktails were expensive. Karaoke would have been fun but the piano was quite loud and a group of girls screeched loudly through at least 2 songs before we left.

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12. A

    Amanda

    1 review

    4.0

    1 review

    Dined on December 19, 2022

    overall4food4service2ambience5

    So sweet for christmas! Tommy keys was a great performer!

    Report
13. DD

    DawnD

    San Francisco

    3 reviews

    2.0

    3 reviews

    Dined on December 19, 2022

    overall2food4service2ambience2

    Disappointed. Expected a holiday setting. Decor was Dollar General supplied at best. Lipstick on wine glasses. Specialty cocktails served incorrectly, ordered one, got other. Service was slow despite not being very busy. Food was okay.

    Report
14. SM

    SummerMcGee

    1 review

    3.0

    1 review

    Dined on December 18, 2022

    overall3food5service2ambience5

    - Food, drinks, and music were fantastic - We weren’t able to be seated in the spot that we made reservations in - We never saw our server again after we were given our drinks from the bar, so we were never given any water - Our food took 1.5 hours to come out :( - We had to go downstairs to find someone to pay since no one was coming upstairs to check on the few people up there - Decorations looked awesome - If we were to go back we would sit at the bar and not have dinner there. The food was really good but really expensive and took too long to come out. - everyone was very nice and I could tell they were trying, they were just insanely busy and understaffed

    Report
15. B

    Bailey

    1 review

    1.0

    1 review

    Dined on December 18, 2022

    overall1food1service1ambience1

    Left after not being seated at the table we made reservations for. Wait staff was very unequipped to serve the amount of people that were there. Was going to be served by a hostess who obviously did not have the time needed to take on the responsibilities of a server. Would not recommend this pop up to anyone. The small amount of decorations were cute but after walking up a service stair well, the decorations from the table we were sat at, could not be seen. Stated piano, but the player never played throughout the duration of our visit.

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16. OT

    OpenTable Diner

    Charleston

    9 reviews

    2.0

    9 reviews

    Dined on December 18, 2022

    overall2food3service1ambience5

    I get staffing shortages are happening but we were seated at 6:50 and no one acknowledged our presence until 7:35. The manager walked by at least 4 times. Every time I tried to get server attention they were on the other side of the room. I finally made eye with one and she said she would be back. 5 minutes later another waitress stopped by to check in. Nice thing was she asked if we wanted to order drinks and food at same time since we were waiting. The ambiance was nice. It was decorated for Christmas and they had dueling piano players. One was better than the other. Finally we got our food and again our server disappeared. We would have liked to order more drinks but never had the chance. Finally I told the rest of my family to leave to see if that would get their attention. I honestly thought that if they didn’t come after another 10 minutes that I would dine and “dash” at a very slow speed. Well after my family walked out someone checked on me. I paid and will never return. I am pretty understanding and all they would have had to do as they walked by the table was simply acknowledge they were overwhelmed but knew we were there and would be with us asap.

    Report
17. TS

    TyreeaS

    1 review

    5.0

    1 review

    Dined on December 17, 2022

    overall5food5service5ambience5

    Very well pleased as we celebrated our December birthdays 🎂

    Report
18. KW

    KimberlyW

    1 review

    5.0

    1 review

    Dined on December 17, 2022

    overall5food5service5ambience5

    Everything was delicious, staff was great the atmosphere was great

    Report
19. S

    Speakinawich

    Charleston

    1 review

    2.0

    1 review

    Dined on December 16, 2022

    overall2food1service1ambience2

    Id skip it. Despite the fun holiday bar area, service is disorganized drinks were super pricey, and we did not stay for food for fear it would take too long.

    Report
20. RD

    RayD

    Naples

    5 reviews

    vip
    1.0

    5 reviews

    Dined on December 12, 2022

    overall1food1service1ambience1

    If I could give negative stars I would. AVOID AT ALL COSTS!! Felt sorry for server - he was trying, but kitchen and management provided worst service and food I have ever seen. This place is a train wreck. Stay away

    Report
21. JW

    JustinW

    1 review

    5.0

    1 review

    Dined on December 12, 2022

    overall5food5service5ambience5

    Really delicious food and the venue was impressively decorated

    Report
22. I

    Ivana

    1 review

    1.0

    1 review

    Dined on December 11, 2022

    overall1food1service1ambience3

    Don’t bother with reservations. They do not honor them. We waited 40 min after our reservation time, then left.

    Report
23. SH

    ShannaH

    1 review

    4.0

    1 review

    Dined on December 11, 2022

    overall4food4service5ambience4

    The atmosphere was amazing, the service was awesome. Overall we had a really good experience!

    Report
24. OT

    OpenTable Diner

    Washington DC

    5 reviews

    1.0

    5 reviews

    Dined on December 10, 2022

    overall1food2service1ambience1

    Hour and a half wait on food....not well organized and themed bars are lacking

    Report
25. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 10, 2022

    overall5food5service4ambience5

    Great night singing along with friends

    Report
26. GB

    GeorgeB

    San Diego

    4 reviews

    3.0

    4 reviews

    Dined on December 7, 2022

    overall3food5service2ambience3

    The Venue is beautifully decorated piano bar with a nice feel to it. The "Pop-up Holiday theme bar" was an underwhelming hype. Other than the well decorated Christmas themed bar and specialty drinks that were available, the rest of the menu was not. I've past this restaurant many times eating at the surrounding restaurants especially during weekend brunch, you can hear the guest enjoying their time. To begin with, the reservation for the table that was set for my party was already given away after being their only 5 minutes pass reserved time. The front host was scrambling around to see where we can sit but got worst once a large group of people came in. We were asked by staff about 4 times if we've made a reservation, who was the name again, and for how many. After 15 minutes we were seated. It took another 10 minutes for drinks to be asked and again for a pop-up bar you would expect their specialty drinks to be available especially during a weekday. Unfortunately, their old fashion drink (very common) was not available. We got our drinks after 15 minutes and didn't get to place a food order for another 20 minutes. Once we placed are order, certain items were already out (disappointment). We ate almost 45 minutes later. Fortunately, once we got our food, that didn't disappoint. If anything, I would recommend this restaurant to definitely try the food but expect service to be horrendous. Typically, restaurants offer their dessert menu but sadly our waitress didn't. At this point, we wanted to just enjoy what positive experience we had on the food. I did take a look at their brunch menu and can't wait to try that. I always give a place the benefit of the doubt, so I will be returning. If it wasn't for the awesome food, I would have not recommended this place.

    Report
27. OT

    OpenTable Diner

    Raleigh

    3 reviews

    1.0

    3 reviews

    Dined on November 19, 2022

    overall1food1service1ambience4

    I made a reservation and once seated, the waitress actually greeted another table that came AFTER us , got their drinks, and took their order. Not one person greeted us, brought us water, nothing. We left after waiting almost 15 minutes. Beautiful place but due to poor service, it's not worth it.

    Report
28. SA

    SANDYP

    Charleston

    9 reviews

    5.0

    9 reviews

    Dined on November 18, 2022

    overall5food4service4ambience5

    Charcuterie Board was tasty and great presentation. A few more pita chips or crackers would have been nice. The fish and chips were great as well. The piano music was a nice touch. Will definitely come back for the dueling pianos.

    Report
29. J

    Javar

    1 review

    5.0

    1 review

    Dined on November 18, 2022

    overall5food5service5ambience5

    Amazing atmosphere and vibe, would come again. Perfect for date night

    Report
30. GS

    GregoryS

    Atlanta

    23 reviews

    4.0

    23 reviews

    Dined on October 28, 2022

    overall4food5service5ambience5

    We wanted to eat outside in downtown Columbia, and The Venue did not disappoint. We were able to sit right by the street, people watch and enjoy our food with good attentive service and a relaxed atmosphere. The poke bowl was excellent, and the Brie-L-T was fabulous with the raw fries. Their sister restaurant just down the sidewalk also has vegan options and we will try that on our next trip to Columbia. This is a great place to relax for a nice meal and let life go by for a while!

    Report
31. JM

    JohnsonMerc

    Charleston

    5 reviews

    4.0

    5 reviews

    Dined on October 15, 2022

    overall4food4service4ambience4

    Great evening out with family!

    Report
32. D

    Debby

    1 review

    5.0

    1 review

    Dined on October 8, 2022

    overall5food5service5ambience5

    The attention given from the moment we walked up to the venue was exceptional the mood of the restaurant was exquisite and the pianist was outstanding

    Report
33. CB

    CynthiaB

    1 review

    5.0

    1 review

    Dined on October 8, 2022

    overall5food4service5ambience5

    It was a very nice atmosphere. The pianist was amazing! The food was good. I would definitely attend again.

    Report
34. OT

    OpenTable Diner

    New England

    1 review

    3.0

    1 review

    Dined on September 27, 2022

    overall3food3service3ambience3

    Party of 7 with reservations.Sides substituted for meal without prior notification. Two of us ordered salmon. We both had different sides and neither were the crispy Brussels which were listed in the menu. I had collards and the other person had potatoes. Water and soda glasses allowed to get empty and never refilled and never offered to refill. Didn’t show itemized bill on handheld before running credit cards of guests.

    The VenueResponded on September 28, 2022Hi, We apologize for the miscommunication regarding the side substitutes and itemized bill. Thank you for sharing your experience with us and giving us insight as to what we can continue to improve upon. We hope you will dine with us again soon and give us the chance to redeem your experience.

    Report
35. C

    Carlos

    Salt Lake City

    1 review

    4.0

    1 review

    Dined on September 24, 2022

    overall4food3service5ambience5

    We were lucky enough to get some seating outside on a Saturday during Soda City Market which was incredible. Very beautiful vibe there! The service was fantastic. The food was ok. First time I've ever had a peach mimosa and it was so delicious. I would go back just for that! I would love to go back for the indoor entertainment w/the pianos. It's beautiful inside!!!!!

    The VenueResponded on September 28, 2022Hi Carlos, We are so glad you enjoyed the outdoor seating, the weather was certainly perfect for it! We are sorry the food didn't impress you but we are so happy you enjoyed the ambiance and mimosa. We hope you will come again soon to try out something new on the menu.

    Report
36. E

    Erica

    1 review

    2.0

    1 review

    Dined on September 23, 2022

    overall2food3service1ambience2

    Unfortunately, I did not love my first time at The Venue. My friend and I placed orders for appetizers and entrees around 8:15 p.m. Our food came out after 9:30 a.m. That means we waited more than an hour for our food; not to mention, our appetizers came out with our entrees. Once our food arrived, our entrees were lukewarm, as if they'd been sitting. Our server apologized for the wait and thanked us for our patience. Ultimately, we received 20% off of our bill, but the wait was not something that I wish to do again. I doubt I'll return.

    The VenueResponded on September 28, 2022Hey Erica, We are so sorry that there was a delay on your food being served to you. Thank you for giving us helpful feedback. We hope that you will return again in the near future.

    Report
37. OT

    OpenTable Diner

    Richmond

    1 review

    1.0

    1 review

    Dined on September 23, 2022

    overall1food1service1ambience4

    We had a 7:30 pm reservation. At 9 pm our waiter finally appeared and said “the kitchen is backed up. What do you want to do?” We left….with no dinner.

    The VenueResponded on September 28, 2022Hi there, We apologize for this major inconvenience that you experienced. This is certainly not up to standard. Thank you for taking the time to leave a review, it is very helpful to get feedback. We hope that you will come again soon to give us another chance to impress you.

    Report
38. OT

    OpenTable Diner

    Atlantic City

    1 review

    5.0

    1 review

    Dined on September 23, 2022

    overall5food5service4ambience5

    Parent’s weekend

    Report
39. a

    anonymous

    New York Area

    1 review

    5.0

    1 review

    Dined on September 23, 2022

    overall5food5service5ambience5

    Great piano bar

    The VenueResponded on September 28, 2022Hi there, Thanks for leaving a review! We hope you'll join us for another piano show sometime soon.

    Report
40. M

    sueM

    Tampa

    1 review

    4.0

    1 review

    Dined on September 18, 2022

    overall4food5service3ambience3

    The brunch Buffet was good - but the staff was a bit unorganized and we had to ask more then once for things and had to wait for ever once we had asked for an item ...IE more water, coffee, ketchup. And the room where the buffet was was not busy at all

    The VenueResponded on September 22, 2022We are glad you enjoyed the Buffet! Brunch can get busy but our staff are dedicated to ensuring our customers needs are met. We apologize for any inconvenience at your table and hope to see you again in the future.

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