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The Palms, Los Gatos, CA

The Palms

4.2
4.2
916 Reviews
$31 to $50
Pacific Rim
Enjoy Pacific Rim cuisine in our beautiful dining room or specialty cocktails at the bar. Spacious indoor and outdoor private event spaces are available for any size group.



Located in the historic Coggeshall Mansion in Downtown Los Gatos, The Palms truly is an unrivaled sensory experience. Our Victorian Queen Anne building was constructed in 1891 and has housed a restaurant for more than thirty years.

Make a reservation

2 people

11:30 PM


Additional information

  • Dining style

    Casual Elegant

  • Cuisines

    Pacific Rim, Seafood, Grill

  • Hours of operation

    Lunch Sat, Sun 12:00 pm–3:00 pm Dinner Mon–Thu, Sun 4:00 pm–8:00 pm Fri, Sat 4:00 pm–9:00 pm

  • Phone number

    (408) 402-3811

  • Payment options

    AMEX, Diners Club, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Catering

    The Palms has a full catering menu for any type of event, no party is too big or too small.

  • Private party facilities

    The Palms restaurant offers private and semi-private dining options for all types of events from boardroom meetings, graduations, birthdays to anniversaries, showers and rehearsal dinners. Our rooms are equipped with audio/video capabilities and controlled lighting for presentations.

  • Private party contact

    Maegan Garald: (408) 402-3811

  • Neighborhood

    Los Gatos

  • Cross street

    Grays Ln.

  • Parking details

    - 2hr Street Parking<br />- Underground parking in Lot #4 on Railroad Way between Elm and Gray’s, Unlimited<br />

  • Additional

    Banquet, Bar/Lounge, Beer, BYO Wine, Chef's Table, Cocktails, Corkage Fee, Counter Seating, Full Bar, Gluten-free Options, Non-Smoking, Patio/Outdoor Dining, Private Room, Takeout, View, Wheelchair Access, Wine

Popular dishes

What 916 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 4.1Food
  • 4.3Service
  • 4.4Ambience
  • 3.8Value

NoiseModerate

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  1. AP

    AnneP

    San Francisco

    2 reviews

    vip
    5.0

    2 reviews

    Dined 2 days ago

    overall5food5service5ambience5
    We love sitting outside. The food and service has always been really good.
  2. CB

    ChiefBob

    San Francisco

    8 reviews

    5.0

    8 reviews

    Dined 6 days ago

    overall5food5service5ambience5
    Awesome service again. We had the same server as last time and she is very very good at treating us so great! Thank you.
  3. OT

    OpenTable Diner

    Central Coast

    4 reviews

    5.0

    4 reviews

    Dined 6 days ago

    overall5food5service5ambience5
    We had a great night. All the staff were friendly. All apps were as they were described.
  4. c

    crab

    San Francisco

    1 review

    3.0

    1 review

    Dined on June 20, 2022

    overall3food2service3ambience5
    Excellent outdoor setting. Food quality was just ok, not great. Server was excellent, but food delivery was bad. Food delivery people were confused as to where to bring the plates. Happened for our table and every table surrounding us.
  5. K

    Katkenny

    San Francisco

    5 reviews

    vip
    2.0

    5 reviews

    Dined on June 19, 2022

    overall2food2service2ambience3
    Maybe it was an off night at the Palms. We had an early reservation on Father’s Day. Draft beer machine broken, when I ordered the fish of the day at 5 pm was told they were all out. My son ordered prime rib and was only told them were out after the rest of our table was served. The lobster bisque didn’t taste of lobster. Overall so disappointing and no attempts were made to rectify.
  6. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on June 19, 2022

    overall2food3service1ambience5
    The service and food at The Palms used to be incredible, it has been going down hill steadily for years. We keep hoping things will improve so every few months we return hoping for a better outcome. It didn’t happen again this past Fathers Day We sat outside, a beautiful table. It was down hill from there. Our waitress never said Welcome, Hello or Happy Fathers Day just walked up and said “Ready to order?” We ordered drinks and a bottle of Pellegrino. 20 minutes later. She returns no Pellegrino and told me they had no other sparkling water. I tried to order a drink they were out of everything. I settled on a spicy watermelon margarita that was so so. I asked her if they had soda water in the bar and if there’s anyway I could just get a glass of soda water. No personal service. We were once again asked abruptly if we were ready to order we ordered a couple of appetizers when they arrived we had no place settings, no napkins and had to ask and wait for placesettings and the hostess brought them up and set them on a chair and walked away. It was almost comical. While eating our appetizers the waitress continued to come up to ask if we wanted to order we placed our order, they were out of several items and scrambling to figure out what to get. My son ordered street tacos and can’t have cilantro and asked for a substitution or salsa when his dish came it was literally 3 street tacos covered in meat. I ordered the salmon which I admit was very nicely prepared the mashed potatoes were very salty and the broccolini was prepared perfectly. My husband had the ribeye which he was also happy. I will say the bus boys at the palms were working very hard and always had a smile they were helpful. We will not be back. We have given this establishment so many opportunities and it’s getting worse. It is so apparent that staff is not trained properly and do t know how to greet guests. The Palms used to feel like a an event, fine dining experience. Not any more!
  7. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food4service5ambience5
    Excellent outdoor seating area
  8. M

    Michael

    San Francisco

    21 reviews

    vip
    4.0

    21 reviews

    Dined on June 19, 2022

    overall4food5service4ambience5
    I added the special occasion to the open table reservation, but the server wasn’t informed. I appreciate the ask, but if you’re asking... follow up with notification to the server.
  9. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on June 18, 2022

    overall4food4service4ambience5
    We celebrated three birthdays here on the gorgeous patio. The service was great, attentive and welcoming, and we all enjoyed our meals. My son loved his fried rice with steak and my parents found the lobster bisque to be quite good. Overall, we had a lovely meal outside.
  10. K

    Karen

    San Francisco

    3 reviews

    3.0

    3 reviews

    Dined on June 17, 2022

    overall3food1service5ambience5
    Nice location. Many seating options. Nice staff. Good service. Menu has never been stellar.
  11. l

    lifeisgood

    San Francisco

    11 reviews

    5.0

    11 reviews

    Dined on June 16, 2022

    overall5food5service5ambience5
    Wine and Apps before the Promenade. Best place to sit outside and people watch!
  12. D

    Diner

    San Francisco

    5 reviews

    4.0

    5 reviews

    Dined on June 16, 2022

    overall4food4service4ambience5
    Ambiance is great, ate outdoors. Service was good. Needed a steak knife to cut my broccolini, a regular knife didn't cut it (pardon the pun). Salmon was very good, mashed potatoes a bit salty for my liking. We stated anniversary on opentable comments and other than a friendly "happy anniversary" (becase we mentioned it) there was no little extra something which would've been nice. An addition of a regular house salad on menu would be appreciated.
  13. MI

    MrinaliniI

    San Francisco

    2 reviews

    vip
    5.0

    2 reviews

    Dined on June 14, 2022

    overall5food5service5ambience5
    Waitress was amazing!
  14. OT

    OpenTable Diner

    San Francisco

    1 review

    3.0

    1 review

    Dined on June 12, 2022

    overall3food2service4ambience4
    We ordered 2 dishes of scallop dish they were uncooked. And we did not get any offers for another or price adjustment. Very disappointed.
  15. OT

    OpenTable Diner

    San Diego

    4 reviews

    3.0

    4 reviews

    Dined on June 6, 2022

    overall3food4service1ambience4
    We came to The Palms for a graduation dinner. We sat outside which is a lovely setting. The biggest drawback was our server. he seemed distracted and his timing throughout the dinner was awkward. For instance asking us to close out the bill (asked for our credit card) while we were eating dessert. We felt like he was trying to rush us out the door during a special occasion and there were plenty of tables open. Unfortunate because the food was really very good. We had the mahi mahi, tacos, filet mignon and the poke bowl for our main dishes. The other servers who brought drinks, poured water etc were just fine but wish our server had been more aware of his manner with customers.
  16. o

    out2eat2much

    San Francisco

    16 reviews

    vip
    3.0

    16 reviews

    Dined on June 5, 2022

    overall3food2service5ambience5
    Entrees came out at different times, the last one out of 5, was 30 minutes after the first two were served. Lobster bisque was terrible. Scallops were too salty. There were 2 orders of scallops and each one was served on different plates with one being a much smaller portion.
  17. PC

    PeggyC

    San Francisco

    37 reviews

    vip
    1.0

    37 reviews

    Dined on June 5, 2022

    overall1food1service1ambience1
    Terrible in every way. Skip it.
  18. L

    Linda

    San Francisco

    134 reviews

    vip
    5.0

    134 reviews

    Dined on June 4, 2022

    overall5food5service5ambience5
    Loved our waitress and the setting of this restaurant. Food and wine were good. Would visit again.
  19. F

    Fletch

    San Francisco

    3 reviews

    1.0

    3 reviews

    Dined on May 30, 2022

    overall1food4service1ambience1
    Waiter ignored us and service was the worst I’ve just about ever had I’m not wasting any more energy in on a write up as this place doesn’t deserve it. Don’t go!!! Plenty better on the Avenue.
  20. MN

    MaryN

    San Francisco

    1 review

    5.0

    1 review

    Dined on May 30, 2022

    overall5food5service5ambience5
    Lovely out door patio in charming, down town, Los Gatos. Delicious food and great bar selection of wine and beer and cocktials.
  21. DA

    DanielA

    1 review

    3.0

    1 review

    Dined on May 29, 2022

    overall3food3service4ambience4
    Just underwhelmed by the whole experience. Food, drinks, service, etc for a Holiday Weekend!
  22. FC

    FrankC

    1 review

    5.0

    1 review

    Dined on May 29, 2022

    overall5food5service3ambience5
    The Palms always delivers a fabulous dining experience. The food was great, as usual and all four of us were extremely pleased with our choices. Our server was pretty busy, so it took a little longer to get our orders in, etc. but the ambiance outside is so pleasant that wasn't a major issue. We'll be back!
  23. d

    davidw

    1 review

    1.0

    1 review

    Dined on May 29, 2022

    overall1food3service1ambience3
    Very expensive for the quality of food served. Steaks were nicely done but potatoes were runny and vegetables hardly cooked. Wait staff was not professional and our meals were served us over 5 minutes apart. Presentation of food was lousy. Given we paid almost $300 for our meals and the reputation this place tries to convey, I expected more. Not our first visit which were enjoyable... but clearly our last.
  24. l

    lsusie

    San Francisco

    21 reviews

    4.0

    21 reviews

    Dined on May 29, 2022

    overall4food4service3ambience4
    Food was good however, the wait staff changed after our orders were taken and the food came out too soon as well. We felt rushed. When our dinner came out a second time, some of us did not get what we ordered and then had to wait for things.
  25. HH

    HaroldH

    1 review

    5.0

    1 review

    Dined on May 22, 2022

    overall5food5service5ambience4
    Great place and well run. Service was excellent and the Bar staff was great. Good mix of indoor-outdoor seating. Five stars
  26. OT

    OpenTable Diner

    San Francisco

    15 reviews

    vip
    1.0

    15 reviews

    Dined on May 22, 2022

    overall1food1service1ambience3
    Would not go again. Good was not great and service lacked.
  27. OT

    OpenTable Diner

    San Francisco

    4 reviews

    vip
    5.0

    4 reviews

    Dined on May 20, 2022

    overall5food5service5ambience5
    Great! Loved it
  28. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 15, 2022

    overall4food4service5ambience5
    Very pleasant atmosphere. Food is good. Nice wait staff.
  29. OT

    OpenTable Diner

    San Francisco

    5 reviews

    vip
    5.0

    5 reviews

    Dined on May 14, 2022

    overall5food5service5ambience5
    Kremo was fantastic!
  30. k

    keels0

    San Francisco

    28 reviews

    vip
    2.0

    28 reviews

    Dined on May 13, 2022

    overall2food1service2ambience3
    We went a few years ago and the food has definitely gone down hill. Entrees with greatly varied portions, undercooked steak, poor substitutes on entree choices. Overall, just really mediocre.
  31. TD

    TravelingDrek

    San Francisco

    1 review

    3.0

    1 review

    Dined on May 11, 2022

    overall3food3service4ambience3
    Good food but pricey. Might want to ask for dressing on the side for the Caesar Soup, I mean Salad.
  32. VN

    VNguyen

    1 review

    5.0

    1 review

    Dined on May 11, 2022

    overall5food5service5ambience5
    Great place. Good food, good service. Nice neighborhood.
  33. d

    dinetowine

    San Francisco

    30 reviews

    vip
    3.0

    30 reviews

    Dined on May 9, 2022

    overall3food3service4ambience3
    I thought the food was bland...not a lot of flavor. The dining inside is not very attractive. They could redesign the inside dining to make it more enjoyable. Even though their prices are high, it does not feel like you're in a high class restaurant.
  34. D

    Dianne

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on May 8, 2022

    overall5food5service5ambience4
    We sat outside at one of the high table which was perfect. Great view if the street and patio space and not too close to other guests that it was disruptive. Food was excellent appetizer through to desert. The offerings were tough to choose from as they all sounded great! We each tried a different signature cocktail that didn’t disappoint. All in all we had a great experience and will definitely dine here again!
  35. c

    campbellgirl

    San Francisco

    5 reviews

    1.0

    5 reviews

    Dined on May 8, 2022

    overall1food2service2ambience3
    The Mother’s Day buffet was minimal and so disappointing. The food wasn’t very tasty and crazy overpriced for what they were offering. I had to flag someone down to find out who our waiter/tress was. He finally came and then later, I had to stand up so he’d see me asking for the check after several attempts to wave him down. I won’t be returning.
  36. AS

    AndreasS

    San Francisco

    3 reviews

    2.0

    3 reviews

    Dined on May 8, 2022

    overall2food2service3ambience2
    Came here for mothers day and the buffet was something you'd find at a holiday inn except here it cost sixty bucks a head. The food selection was very poor with just a small handful of items to choose from, the omelet station took up 65% of the buffet. The food also wasn't stocked very often so in the middle of the seating it was practically empty. Will not be coming back and very disappointed overall.
  37. LT

    LisaT

    San Francisco

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food5service3ambience4
    Beautiful place and the food was good, but the staff didn't seem to know what they were doing or were too busy. Our table did not have flatware. There was no drink menu and the bartender thought the drink menu was on the menu provided which it was not. The waffles were left burning and a customer had to turn off the maker. The restroom garbage can was overflowing and one of the soap dispensers was empty. Our waiter was very nice as was one of the hostesses'. For the amount of money, you charge I expected better service.
  38. OT

    OpenTable Diner

    San Francisco

    2 reviews

    vip
    2.0

    2 reviews

    Dined on May 8, 2022

    overall2food2service5ambience4
    In all fairness, it was Mothers Day brunch and brunch is not their thing - and it showed. At $60 a person I would never do this again. Staff was low. Food wasn’t hot. Items listed from the menu not available (desserts). Do not recommend
  39. J

    Jimmy

    San Francisco

    11 reviews

    vip
    4.0

    11 reviews

    Dined on May 8, 2022

    overall4food5service5ambience5
    Went for Mothers Day brunch. Sitting outside of this beautiful restaurant was delightful but the brunch could have used more “punch” for the price. It felt like the food was just placed on long 6 ft. tables with no effort to make it look appealing. A few carnations thrown on the table. It could have used a carving station and every plate of food looked like it was on “throw away” plates. The food that was there was delicious and so was the outdoor ambiance but the inside was sparse and cold. The mimosas were small and in what looked like plastic glasses and very plain. I also didn’t like the way we as customers had to handle the serving spoons or tongs. I had called earlier to find out how that was working for a buffet and was told the food would only be handled by the station employee only. Not the case. Not good during covid. Plus the food was not protected in anyway like underneath plexiglass. We enjoyed ourselves…I just hope they take these suggestions to heart. I understand it was their first Mothers Day brunch. We would like to see how it is on regular night. A footnote…our server was very nice.
  40. T

    Turca

    San Francisco

    12 reviews

    vip
    3.0

    12 reviews

    Dined on May 8, 2022

    overall3food2service3ambience3
    Overall we were disappointed. I am very familiar with Pacific rim cooking, go to Hawaii very frequently and the food did not meet my expectations. The poke with the addition of radishes was not a familiar taste, the salmon was a large portion but overcooked, and the hula pie had almonds instead of macadamia nuts, which is the staple for that desert. Hence the disappointment. The POG drink was not what I was expecting either. In terms of seating, we were outside. I think they need to reduce the number of tables or arrange them differently to be a nicer setting. The service was adequate. Neither the server or the guys who brought the food wore masks.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Sealed or wrapped utensils used
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

You can order delivery directly from The Palms using the Order Online button. The Palms also offers delivery in partnership with Uber Eats. The Palms also offers takeout which you can order by calling the restaurant at (408) 402-3811.

The Palms is rated 4.2 stars by 916 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

11:30 PM


Google Map for The Palms

115 N. Santa Cruz Ave. Los Gatos, CA 95030

Additional information

  • Cross street

    Grays Ln.

  • Neighborhood

    Los Gatos

  • Hours of operation

    Lunch Sat, Sun 12:00 pm–3:00 pm Dinner Mon–Thu, Sun 4:00 pm–8:00 pm Fri, Sat 4:00 pm–9:00 pm

  • Cuisines

    Pacific Rim, Seafood, Grill

  • Dining style

    Casual Elegant

  • Dress code

    Casual Dress

  • Parking details

    - 2hr Street Parking<br />- Underground parking in Lot #4 on Railroad Way between Elm and Gray’s, Unlimited<br />

  • Payment options

    AMEX, Diners Club, Discover, MasterCard, Visa

  • Additional

    Banquet, Bar/Lounge, Beer, BYO Wine, Chef's Table, Cocktails, Corkage Fee, Counter Seating, Full Bar, Gluten-free Options, Non-Smoking, Patio/Outdoor Dining, Private Room, Takeout, View, Wheelchair Access, Wine

  • Phone number

    (408) 402-3811

  • Catering

    The Palms has a full catering menu for any type of event, no party is too big or too small.

  • Private party facilities

    The Palms restaurant offers private and semi-private dining options for all types of events from boardroom meetings, graduations, birthdays to anniversaries, showers and rehearsal dinners. Our rooms are equipped with audio/video capabilities and controlled lighting for presentations.

  • Private party contact

    Maegan Garald: (408) 402-3811

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