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THE LOBBY - Fairmont El San Juan Hotel, Carolina, PR

THE LOBBY - Fairmont El San Juan Hotel

4.1
4.1
92 Reviews
$31 to $50
Sushi
"see and be seen" in the epicenter of Puerto Rico iconic Nightlife destination THE LOBBY. Sip from Fairmont luxurious Classic Perfected Cocktails, DINE with Sushi and Asian tapas, and LISTEN the best LIVE music in Puerto Rico! THE PLACE TO BE. Table Reservations strongly recommended. Experiences available.

Chandelier Bar is iconic for it's Czechoslovakian crystal chandelier centerpiece, inviting guests to savor cocktails served beneath it's radiant aura. A gathering place to start and finish the night out on the town.

Make a reservation

2 people

9:30 PM


Additional information

  • Dining style

    Elegant Dining

  • Cuisines

    Sushi, Asian, Japanese Speciality

  • Hours of operation

    Tue–Thu 5:00 pm–12:00 am Fri, Sat 5:00 pm–2:00 am

  • Phone number

    (787) 791-1000

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Smart Casual

  • Catering

    We love to celebrate, just let us know your date and our Events Team will reach out to you to create an extraordinary event, either celebrating birthday, anniversary, wedding, bachelorette or bachelor party! We have the best nightlife in Puerto Rico with the most bars in one location - and iconic BRAVA nightclub, email: Tara.Dickie@Fairmont.com

  • Private party facilities

    We love to celebrate, just let us know your date and our Events Team will reach out to you to create an extraordinary event, either celebrating birthday, anniversary, wedding, bachelorette or bachelor party! We have the best nightlife in Puerto Rico with the most bars in one location - and iconic BRAVA nightclub, email: Tara.Dickie@Fairmont.com

  • Neighborhood

    Isla Verde / Carolina

  • Cross street

    Avenida Isla Verde

  • Parking details

    Self-parking 1 hr free and Valet available at $15 per vehicle with restaurant validation.

  • Additional

    Banquet, Bar/Lounge, Beer, Cafe, Chef's Table, Cocktails, Counter Seating, Dancing, Dog Friendly, Entertainment, Full Bar, Gluten-free Options, Happy Hour, High Tea, Kosher, Late Night, Outdoor Smoking Area, Patio/Outdoor Dining, Takeout, Vegan, View, Wheelchair Access, Wine

What 92 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1
4.1 based on recent ratings
  • 4Food
  • 4.2Service
  • 4.5Ambience
  • 3.6Value

NoiseModerate

Loved For

  • Caribbean

    Vibrant Bar Scene

  • Puerto Rico

    Hot Spot

  • Puerto Rico

    Late Night Find

  • Puerto Rico

    Vibrant Bar Scene

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Filters

  1. NW

    NelsonW

    Grand Rapids

    10 reviews

    vip
    5.0

    10 reviews

    Dined 7 days ago

    overall5food5service5ambience4
    Giovanni was awesome. He worked very hard and took good care of us.
  2. GR

    GRivera

    Caribbean

    2 reviews

    vip
    4.0

    2 reviews

    Dined on May 29, 2022

    overall4food2service4ambience5
    The ambiance, music and decor is beautiful. The drinks were great as well but the food was not up to par. Plus they didn't mention they didn't have one item and just replaced those with more of others. I would have appreciated a heads up.
  3. F

    Francisco

    San Francisco

    2 reviews

    3.0

    2 reviews

    Dined on May 28, 2022

    overall3food1service3ambience3
    Vacation with my wife . We were very disappointed with the fact that there was a special event that evening. We were guests of the hotel and almost got stuck outside, even though we had reservations. I was expecting a more intimate experience. It was like a circus.
  4. OT

    OpenTable Diner

    Caribbean

    4 reviews

    3.0

    4 reviews

    Dined on April 20, 2022

    overall3food4service1ambience5
    The food was great except there were not that many options. If you love sushi it’s a great place. They will not make rolls for you unless it’s on the menu which was disappointing. The service was pretty bad our waiter was not the nicest and did not clear the table when our desert came and was annoyed when we ask him to clear the table.
  5. i

    igna101

    Caribbean

    6 reviews

    vip
    4.0

    6 reviews

    Dined on April 1, 2022

    overall4food5service1ambience5
    The open table menu shows half bottles of different spirits including Johnnie Walker Black Label 375ml for $50.00, I ordered it and the waiter Giovanni very nicely told me that he had to consult with the manager Shaquille Pagan, the manager Shaquille Pagan came to my table and instead of helping me started to harass me telling me that he won't do anything and treating me very disrespectful. I go there frequently and all I want is to have a good time. He ruined my date and my night.
  6. OT

    OpenTable Diner

    Caribbean

    1 review

    2.0

    1 review

    Dined on March 26, 2022

    overall2food1service5ambience5
    The food was not good ,we have had many times Sushi in other places in PR & in United States & it was the way it had to be-fresh very tasty & the price was right for the level of the food.sorry to say for the bad taste & not fresh food at the place,maybe next visit if so
  7. SL

    StephLevine

    New York Area

    4 reviews

    vip
    1.0

    4 reviews

    Dined on March 14, 2022

    overall1food1service1ambience3
    There was no hostess. No table set up and then they had half the items of the already small menu and the wait for sushi was over 2 hours. They should be ashamed.
  8. OT

    OpenTable Diner

    New England

    3 reviews

    1.0

    3 reviews

    Dined on March 14, 2022

    overall1food3service1ambience2
    Waited forever, food came out spaced out
  9. E

    Eric

    New York Area

    44 reviews

    vip
    5.0

    44 reviews

    Dined on March 11, 2022

    overall5food4service5ambience5
    The Lobby bar was recommended by a friend and frequent guest. The bartender was great, friendly and his mixology. The live music later in the evening at the other lobby venue was superb as what the bartender there.
  10. BF

    BarryF

    New York Area

    6 reviews

    vip
    4.0

    6 reviews

    Dined on March 10, 2022

    overall4food5service5ambience3
    Perfect spot for some sushi and a few drinks after our flight.
  11. BB

    BarbaraB

    New York Area

    11 reviews

    vip
    5.0

    11 reviews

    Dined on March 6, 2022

    overall5food5service5ambience5
    The Lobby is a fantastic place for a drink or a full dinner, you can sit at the bar or at one of the lounge tables. the service is outstanding as well as the food. The cocktails are creative and well balanced. The staff is amazing and goes the distance to accomodate any request, overall a great experience.
  12. LT

    LeslieT

    New York Area

    4 reviews

    5.0

    4 reviews

    Dined on March 4, 2022

    overall5food5service5ambience5
    Best hotel lobby in PR- breathtakingly elegant and beautiful!
  13. f

    faber

    Miami

    11 reviews

    vip
    1.0

    11 reviews

    Dined on February 18, 2022

    overall1food2service1ambience3
    Seated late, server disappeared, when ordering 2/3 of the options were not available, asked for a cheese plate only to be told the kitchen was closed. Expensive cocktails, terrible sushi.
  14. OT

    OpenTable Diner

    New York Area

    4 reviews

    vip
    4.0

    4 reviews

    Dined on February 14, 2022

    overall4food4service5ambience4
    Super bowl!
  15. JM

    JuanM

    1 review

    5.0

    1 review

    Dined on February 11, 2022

    overall5food5service5ambience5
    Excellent! Food and service was great. The live band awesome
  16. MD

    MayaD

    New York Area

    3 reviews

    vip
    1.0

    3 reviews

    Dined on February 1, 2022

    overall1food2service1ambience3
    This is not a restaurant. It is sushi served in the hotel lobby. They were very understaffed and it took 2 hours to get food. We were both sick the next day- not sure if it was related to the sushi. Sushi wasn't bad, but not great.
  17. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 30, 2022

    overall5food5service5ambience5
    Very good service, good music
  18. B

    Bostonian

    Washington DC

    66 reviews

    vip
    4.0

    66 reviews

    Dined on January 28, 2022

    overall4food5service4ambience4
    Went on a Thursday evening. Because of Covid restrictions and curfew, the bar is not as lively as it would have been. No live music either. Sushi was delicious. Well priced. Drinks, were okay! For the $17-21 not all that impressive. Bartenders were friendly and welcoming.
  19. EG

    EricG

    Caribbean

    2 reviews

    5.0

    2 reviews

    Dined on January 26, 2022

    overall5food5service4ambience5
    Nice experience!
  20. R

    Rafa

    New England

    2 reviews

    5.0

    2 reviews

    Dined on January 22, 2022

    overall5food5service5ambience5
    Excellent live music and drinks! The Octopus Tapa was very nice.
  21. NI

    NIRIA

    Cincinnati

    9 reviews

    2.0

    9 reviews

    Dined on January 16, 2022

    overall2food2service2ambience2
    I was on vacation from Ohio. Not a good experience. We went on a week night and started with the waitress who was not nice to us. We wanted sushi and I was afraid to order. We left since this was not a restaurant but instead tables that looked like to see a show but there was not choice. In addition tremendously covid restrictions. Also it took about 2 hours to get our luggage and they never delivered it.
  22. v

    voyager

    San Francisco

    1 review

    5.0

    1 review

    Dined on January 15, 2022

    overall5food5service5ambience5
    Fabulous ambiance with great food & cocktails and amazing live music. The Puertorican 'sushi' roll was outstanding! Love that people can dance as well as sit back and enjoy the vibe. Highly recommended.
  23. OT

    OpenTable Diner

    Caribbean

    1 review

    1.0

    1 review

    Dined on January 1, 2022

    overall1food1service1ambience3
    Poor service overall
  24. OT

    OpenTable Diner

    Raleigh

    5 reviews

    vip
    1.0

    5 reviews

    Dined on December 30, 2021

    overall1food1service1ambience4
    Dinner was a circus. After begging someone to help us get seated it was another 30 minutes before we saw a server to place an order. 2 hours before dinner was served. It was the worst meal I have ever had, hands down. The Fairmont is so over booked and underserved with staff that it was easier to keep the table, have my husband walk down the street and order dinner and bring it back to the table which had the same warm drinks sitting on them and still no sushi’s. The server, when we saw him, was apologetic but it never changed our meal (which was still served 2 hours after ordering) and our service never got better. It was a huge waste of time and money and we should have left immediately. Rice was gummy on the sushi and the roll tasted like a Publix grocery store roll, and it may have been. In general don’t eat at the Fairmont, stay at the Fairmont or even swim at the Fairmont. It’s all gross.
  25. F

    Foodie

    New York Area

    2 reviews

    vip
    2.0

    2 reviews

    Dined on December 30, 2021

    overall2food4service3ambience2
    We ate here while on our family vacation. The hotel is very nice but the actual “restaurant” is in the lobby adjacent to the bar area. When we arrived there were no other tables with customers. The music was exceptionally loud (even my two college age daughters commented as to the noise level). When we asked the hostess if they could lower the music she said “I can’t hear you” so we repeated our request. We were told that the manager wouldn’t be happy with that request. After asking several times, the begrudgingly lowered the music. While our waiter was good the entire experience from a service perspective was poor at best. The food was above average except for the fact that it markets itself as a “sushi” restaurant but there were out of tuna, salmon and yellowtail - yes - hard to believe. Another odd policy is that they take your credit card when you place your order - not something I have seen from other restaurants in Puerto Rico. Again, our waiter was very good but the rest of the service left a lot to be desired and made for a pretty unpleasant experience.
  26. OT

    OpenTable Diner

    New England

    6 reviews

    vip
    4.0

    6 reviews

    Dined on December 29, 2021

    overall4food5service5ambience5
    We ate at the lobby bar on two occasions. The first night we were desperate to find food after our reservation at Havana Bar and Grill canceled two hours before we were supposed to eat there. After scrambling for several hours we found someone at the hotel (Astrid) who tried to accommodate us as best as she could, and then Annalise and Chef Louis went out of their way to help us as much as possible and give us a delicious meal, even though they were short staffed. We liked it so much that we went back, this time with a reservation. Lupe was an excellent server, and we had a great meal. My biggest complaint about the food at the Fairmont is that it is extremely overpriced.
  27. OT

    OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined on December 27, 2021

    overall1food1service1ambience1
    Waited 45 minutes to order then told two hour wait for food. Disaster
  28. V

    Vale

    1 review

    1.0

    1 review

    Dined on December 27, 2021

    overall1food1service1ambience2
    The person there did not honor my reservation I made despite being there on time, and when we sat in open chairs at the bar, he rudely asked us to get up because those seats were for people who had gotten up to walk around the hotel and he was saving those seats for them. Instead of finding us somewhere else to sit, he kept asking us to get off of anywhere we sat. Incredibly rude and disrespectful.
  29. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 25, 2021

    overall5food5service5ambience5
    Had Prosecco and an app ..,nice atmosphere and great service
  30. HH

    HannahH

    1 review

    1.0

    1 review

    Dined on December 24, 2021

    overall1food2service1ambience1
    We never even got our food and waited over 2 hours
  31. OT

    OpenTable Diner

    San Francisco

    1 review

    1.0

    1 review

    Dined on December 24, 2021

    overall1food5service2ambience5
    We were there for three hours and barely were served any of the food we ordered…
  32. N

    Newtonfoodie5

    New England

    5 reviews

    vip
    3.0

    5 reviews

    Dined on December 24, 2021

    overall3food3service2ambience3
    Horrible service no tables extremely loud you could not hear your dinner conversation
  33. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on December 22, 2021

    overall1food1service1ambience1
    Una mala experiencia, nunca nos atendieron, pasaron 20 minutos y nunca llegó ningún mesero. El parking cuesta $27 así sean 10 minutos. Mala experiencia, mal servicio.
  34. MO

    MommyOntheGO

    Washington DC

    1 review

    1.0

    1 review

    Dined on December 19, 2021

    overall1food1service3ambience5
    The sushi was inedible and incredibly overpriced. A waste of money!
  35. OT

    OpenTable Diner

    Caribbean

    4 reviews

    5.0

    4 reviews

    Dined on December 17, 2021

    overall5food4service5ambience5
    We wanted sushi so we have been there a couple of times and we know its always great. As usual everything was awesome except that they didn’t have amaretto to make an amaretto sour. Our server went to all the bars asking to see if they had and nothing…I know for a fact that the hotel makes the BEST amaretto sour but this time I had to drink something else..
  36. OT

    OpenTable Diner

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on December 5, 2021

    overall5food3service5ambience5
    The lobby is great very loud and energetic. Drinks are expensive $20 range but good for a night cap.
  37. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 14, 2021

    overall5food4service5ambience5
    Birthday celebration. Was pleased by the setting and the hospitality.
  38. OT

    OpenTable Diner

    Caribbean

    1 review

    1.0

    1 review

    Dined on November 12, 2021

    overall1food1service1ambience1
    No food being offered at the time reservation was made for. Apparently the sushi chef decided no more sushi was available since it was not that busy.
  39. OT

    OpenTable Diner

    Caribbean

    1 review

    1.0

    1 review

    Dined on November 3, 2021

    overall1food1service1ambience1
    I was a guest a the hotel, The reservation was made and i was able to make it, when i arrived they had closed down. No where stating that they where closed on monday ans tuesday. Wasted my Time and had to eat some 7-eleven chips 👎
  40. OT

    OpenTable Diner

    Caribbean

    11 reviews

    vip
    5.0

    11 reviews

    Dined on October 30, 2021

    overall5food3service5ambience4
    Masquerade party in the Lobby at the Fairmont El San Juan hotel started out with a hitch when the hostess refused to seat us despite our reservation for a table at 7:15pm. Even though there were very few guests at the event at the time of arrival we were directed to the bar to order drinks and wait for our hostess to return and find us which she never did. I went to find her but was unsuccessful , until I found another hostess she had spoken to who refused to seat us once again, until I insisted. At that time she sat us at a table adjacent to bar despite many multitudes of empty tables! After our waiter, Jeovani Villafana arrived we informed him of unpleasurable experience to that point and he arranged to seat us at a more favorable table ultimately. From then on our experience became profoundly nicer. He took the initiative to improve our experience with his thoughtfulness, impeccable service and attentiveness. He is management level material without a doubt. I will now continue to frequent the lobby at Fairmont ESJ hotel when I am in town, thanks to him. The dancers were amazing, the band was ok but not fantastic. The singers were weak and brass section was mediocre.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Contactless payment available

FAQs

THE LOBBY - Fairmont El San Juan Hotel offers takeout which you can order by calling the restaurant at (787) 791-1000.

THE LOBBY - Fairmont El San Juan Hotel is rated 4.1 stars by 92 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

9:30 PM


Google Map for THE LOBBY - Fairmont El San Juan Hotel

6063 Ave Isla Verde Carolina, PR 00979

Additional information

  • Cross street

    Avenida Isla Verde

  • Neighborhood

    Isla Verde / Carolina

  • Hours of operation

    Tue–Thu 5:00 pm–12:00 am Fri, Sat 5:00 pm–2:00 am

  • Cuisines

    Sushi, Asian, Japanese Speciality

  • Dining style

    Elegant Dining

  • Dress code

    Smart Casual

  • Parking details

    Self-parking 1 hr free and Valet available at $15 per vehicle with restaurant validation.

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Banquet, Bar/Lounge, Beer, Cafe, Chef's Table, Cocktails, Counter Seating, Dancing, Dog Friendly, Entertainment, Full Bar, Gluten-free Options, Happy Hour, High Tea, Kosher, Late Night, Outdoor Smoking Area, Patio/Outdoor Dining, Takeout, Vegan, View, Wheelchair Access, Wine

  • Phone number

    (787) 791-1000

  • Catering

    We love to celebrate, just let us know your date and our Events Team will reach out to you to create an extraordinary event, either celebrating birthday, anniversary, wedding, bachelorette or bachelor party! We have the best nightlife in Puerto Rico with the most bars in one location - and iconic BRAVA nightclub, email: Tara.Dickie@Fairmont.com

  • Private party facilities

    We love to celebrate, just let us know your date and our Events Team will reach out to you to create an extraordinary event, either celebrating birthday, anniversary, wedding, bachelorette or bachelor party! We have the best nightlife in Puerto Rico with the most bars in one location - and iconic BRAVA nightclub, email: Tara.Dickie@Fairmont.com

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