Sugar Factory - Jacksonville

3.5 (961)

$31 to $50

American

4910 Big Island Drive, Jacksonville, FL 32246-5302

About this restaurant

Good for special occasions
Lively
Great for creative cocktails

America’s favorite eatery and celebrity hotspot, expands with its newest location in Jacksonville, Florida, now taking reservations. The family-friendly, high-energy, world-famous celebration destination known for its sweets and treats.

“We’re celebrating 10+ years serving the most decadent sweets and treats around the world, and we are so excited to introduce our fun, high energy brand to the Jacksonville area. We’re a family-friendly restaurant, so it makes sense to expand into suburban areas. From our photo op walls to our staff, every element at Sugar Factory American Brasserie Jacksonville is designed to give guests a memorable, Instagrammable experience from the minute they walk into the minute they leave,” says owner Charissa Davidovici.

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Dining areas

Additional information

Dining style
Casual Elegant
Price
$31 to $50
Cuisines
American, Cocktail Bar, Dessert
Hours of operation
Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–11:00 pm Sun 10:00 am–10:00 pm
Phone number
(904) 551-0961
Website
http://jackson.sugarfactory.com/
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Business Casual
Executive chef
Anibal Rosales
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. You can contact our Events Department at jacksonvilleparties@sugarfactory.com. Take a moment to look over our Party Menu.

Location
4910 Big Island Drive, Jacksonville, FL 32246-5302
Neighborhood
Baymeadows
Parking details
Public Lot
Additional
Bar/Lounge, Cocktails, Full Bar, Takeout, Weekend Brunch, Wheelchair Access, Wine

Reviews

OpenTable reviews from verified diners

Reviews from people who have dined at Sugar Factory - Jacksonville.

3.5

(961)

3.4Food
3.7Service
3.8Ambience
3.0Value

Noise • Energetic

961 Reviews

J
Jenna Gold
South Carolina1 review
1.0
Dined on June 11, 2026
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
Had confirmed reservations for my 8 year old daughter’s birthday. Confirmed via text as asked. Arrived to an empty restaurant that was closed. However the doors were all open. Really unprofessional. Embarrassing to me as we had to scramble to find somewhere to take her and her friends. Terrible.
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E
Emily Gold
Denver3 reviews
2.0
Dined on June 2, 2026
1. Overall 2
2. Food 1
3. Service 1
4. Ambience 3
Our experience here was very strange. The staff was very unfamiliar with the menu and seemed very thrown off by simple modifications like dressing on the side or asking for a side of mustard with sliders. When we asked questions about the menu they didn’t know the answers and we had to pot t things out to them on the menu. Their responses to requests were odd, like they acted like asking for something to go was not allowed. We asked for a to go sandwich to bring home to my dad and they said they can’t do that, they can only get us the entree and bring it out on a plate and we can box it ourselves. It was very strange. I definitely think this place goes on gimmick because it’s a very cool place but the food is mediocre at best and the service was not good at all. We won’t be returning.
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L
Lakisha
Jacksonville1 review
3.0
Dined on May 25, 2026
1. Overall 3
2. Food 2
3. Service 4
4. Ambience 5
Went for daughter’s 16th birthday. Setting was beautiful, server was attentive. The food was overpriced. Our filtered water had black slimey stuff floating in it. Only compensation was 2 free shakes although 3 out of 4 of the guest drunk the water. Paid to have them sing and bring a scoop of ice cream. Ice cream was melted and the candle was leaning to the side. Expected better for cost.
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OT
OpenTable Diner
Jacksonville1 review
1.0
Dined on May 24, 2026
1. Overall 1
2. Food 1
3. Service 2
4. Ambience 3
Only go here if you want expensive pictures pretending to have fun. This is a 100% fake place. It’s an excellent concept, but this location is failing on the execution. The food is truly terrible, if it were good - then fine for high prices, but it’s just really bad and they’re out of half the menu. We asked for things like “no cheese” or “no onions” and they don’t do it either - not sure if that was service error or kitchen. Go get something quality. Lots of places have sprinkles.
1 person found this helpful
O
Olivia
Tampa1 review
4.0
Dined on May 13, 2026
1. Overall 4
2. Food 3
3. Service 3
4. Ambience 5
It’s definitely something to experience at least once! Really pretty venue, food was good for pictures!
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D
Doreen
Orlando1 review
1.0
Dined on May 9, 2026
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 2
Overpriced experience. We were celebrating my daughter yet they forgot her dinner and dessert. Waitress had to be reminded about basic utensils. We will never be back to that location.
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L
Lydia
Orlando1 review
3.0
Dined on May 8, 2026
1. Overall 3
2. Food 1
3. Service 4
4. Ambience 5
The restaurant itself is beautiful and has plenty of opportunities to take photos. The staff were great and attentive. Unfortunately, some of the equipment was down and that negatively impacted our experience. Also, the duck was not on the two meals as described on the menu. Overall, would try again for desserts or extravagant drinks, not so much for food.
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C
Carol Gold
Jacksonville8 reviews
3.0
Dined on May 7, 2026
1. Overall 3
2. Food 2
3. Service 5
4. Ambience 3
The restaurant is well-decorated. The food is way over priced for what it is. It's nothing special, but priced like a high end restaurant. Another negative is they do not have a kids menu. Instead, they suggest kids eat from the appetizer section. Wait staff was nice.
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M
Marni Gold
Fort Lauderdale4 reviews
3.0
Dined on May 1, 2026
1. Overall 3
2. Food 2
3. Service 2
4. Ambience 2
We went here to celebrate my son's graduation based on prior reviews. Unless you are in your teens, this place is not worth the hype. The music was not enjoyable, but that may be our taste, but regardless it was so loud we couldn't hear each other talk. The food was average tasting and way over priced. The alcoholic drinks tasted like sugar water. We were not even sure there was alcohol in them. The place was empty at 7:30 on a Friday night. The only thing that was worth it was the milkshakes for dessert. Our waiter seemed to rush us through the meal and the part of the meal we wanted to enjoy- the milkshakes, he came over about 5 minutes after they were served to see if we were all set and ready to settle the bill. So if you go there just for dessert and don't mind not being able to talk, maybe you will enjoy it.
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m
mel
Jacksonville1 review
1.0
Dined on March 29, 2026
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
I’m extremely disappointed with our experience at Sugar Factory. What was supposed to be a fun 10th birthday celebration turned into a frustrating and underwhelming night. The service was terrible from start to finish. Our food was not brought out at appropriate times, and everything felt completely unorganized. My daughter ordered the rainbow burgers and didn’t even get the duck that was supposed to come with it, which was really disappointing. They were also out of bottled water, and the tap water they brought to the table tasted awful. Even the Caesar salad was off—it honestly tasted like they poured vinegar all over it. We could barely hear or understand our server. After taking our order, he went and sat down with the manager, and both of them looked completely uninterested, lazy, and unhappy to be there. Their clothes looked dirty and unprofessional, and it felt like there was no pride in their service at all. When the manager came to the table and asked how everything was, I asked if he was related to our server, and he said they were stepbrothers—which honestly explained a lot about the lack of accountability. We also paid for the birthday package, and it was a lame excuse for a celebration that you pay $20 for. It was completely underwhelming and not worth it at all. To make it worse, no one even came to do the birthday song—we had to rely on my sister to step in and get everyone together just to sing. Overall, this was a horrible experience, especially for such an important occasion. There was no organization, no professionalism, and no effort to make it special. I would not recommend this place to anyone.
1 person found this helpful

Dining areas

Additional information

Dining style
Casual Elegant
Price
$31 to $50
Cuisines
American, Cocktail Bar, Dessert
Hours of operation
Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–11:00 pm Sun 10:00 am–10:00 pm
Phone number
(904) 551-0961
Website
http://jackson.sugarfactory.com/
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Business Casual
Executive chef
Anibal Rosales
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. You can contact our Events Department at jacksonvilleparties@sugarfactory.com. Take a moment to look over our Party Menu.

Location
4910 Big Island Drive, Jacksonville, FL 32246-5302
Neighborhood
Baymeadows
Parking details
Public Lot
Additional
Bar/Lounge, Cocktails, Full Bar, Takeout, Weekend Brunch, Wheelchair Access, Wine

FAQs

Portions can be generous, one guest specifically noted large portions that felt filling for a Sunday afternoon visit.

Sugar Factory - Jacksonville is a colorful, photo‑ready celebration spot with bright backdrops and family‑friendly energy, it’s designed for pictures and parties, and the soundtrack and staff entertainment make visits lively (some guests note the music can be quite loud).

Yes, Sugar Factory - Jacksonville is family-friendly, with many guests bringing children for birthday celebrations and paid birthday packages (sparkler desserts and photo moments) that families enjoy.

Sugar Factory - Jacksonville does host private parties, it welcomes celebrations in its lively, family-friendly space.

Yes, Sugar Factory - Jacksonville has outdoor seating: several guests describe being seated on the patio/deck, and reviewers called the patio a pleasant spot for a cooler, more relaxed table.

If you prefer a calmer visit, Sunday afternoons tend to be quieter at Sugar Factory - Jacksonville and feel more relaxed for a low‑key meal.

For families, Sugar Factory - Jacksonville provides seating accommodations like high chairs and boosters to help younger diners.

Business casual is the guide, aim for neat, polished but comfortable clothing (think dress shirts or blouses with nice jeans or chinos rather than formalwear).

How FAQ content is generated

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable booking network. To check availability, please contact them directly.

Is this your restaurant?

Claim this listing

Sugar Factory - Jacksonville

About this restaurant

Not available on OpenTable

There’s more to explore

Dining areas

Additional information

Menu

Reviews

Dining areas

Additional information

FAQs

What are the portion sizes like at this restaurant?

What's the ambience/atmosphere like in this restaurant?

Is this restaurant kid-friendly?

Does this restaurant have private dining?

Does this restaurant have outdoor seating?

What is the best day to go to Sugar Factory - Jacksonville?

Does this restaurant have accessible or family-friendly seating?

What is the dress code for Sugar Factory - Jacksonville?

Not available on OpenTable