Shula's Steak House - Hilton Richmond Hotel & Spa/Short Pump

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1. A

   Aviator

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined on May 7, 2023

   overall5food5service5ambience5

   Service was on time, food was excellent, friendly server and staff. Highly recommended!
   

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2. OT

   OpenTable Diner

   Naples

   14 reviews

   vip
   4.0

   14 reviews

   Dined on April 29, 2023

   overall4food4service5ambience3

   Marley was outstanding. Such a treasure. All else was good
   

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3. SC

   StephenC

   Tucson

   11 reviews

   4.0

   11 reviews

   Dined on April 8, 2023

   overall4food4service4ambience4

   Crab cakes were good as were salads, onion soup and French dip. Excellent was the best wrd for the New Orleans style bbq shrimp.
   

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4. OT

   OpenTable Diner

   Richmond

   7 reviews

   2.0

   7 reviews

   Dined on March 22, 2023

   overall2food2service4ambience2

   I expected to sit in a nice, Steakhouse setting vs the bar area. The food portions were large but no flavor at all. There seemed to be only one waiter/server working the entire night. I don’t think I will ever dine here again.
   

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5. P

   Paham

   Richmond

   1 review

   1.0

   1 review

   Dined on March 20, 2023

   overall1food1service1ambience2

   Attempted to call on the day of reservation and the phones were inoperable. Once seated, the waitress approached the table for drink orders and after waiting approx 25 min for her to return, we left.
   

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6. OT

   OpenTable Diner

   Charleston

   1 review

   2.0

   1 review

   Dined on February 25, 2023

   overall2food2service4ambience1

   The restaurant is in the Hilton Hotel. The main restaurant was closed so there was a bar area that was basically in the lobby of the hotel. We had no desire to eat our dinner in the middle of this, so we left. We did have a great cocktail at the bar and the bartender was great.
   

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7. OT

   OpenTable Diner

   Atlanta Metro

   3 reviews

   vip
   4.0

   3 reviews

   Dined on February 12, 2023

   overall4food5service4ambience2

   Aquila our server was great. The vibe could have been better with music being played. The food was very tasty probably the best I’ve had in a while at any of the steak houses here in Richmond.
   

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8. RW

   RobertW

   Washington DC

   6 reviews

   5.0

   6 reviews

   Dined on December 17, 2022

   overall5food5service4ambience3

   Meal was excellent, from the cornbread starter through the steak main course to the key lime pie for dessert. The only waitress for the entire room was kept busy, but she was professional, conscientious and addressed our every need. All around a wonderful dining experience.
   

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9. DW

   DebraW

   Richmond

   7 reviews

   vip
   2.0

   7 reviews

   Dined on December 16, 2022

   overall2food5service3ambience1

   We were very disappointed by our experience at Shulas this time around. We expected for the price you pay to eat there that we would be seated in the dining room. Instead we found ourselves seated in the bar area. This really took away from the experience and made it feel like we were truly overpaying to eat there. I will say the food was phenomenal but the ambience was not. Based on this we are likely not going to return
   

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10. OT

    OpenTable Diner

    New England

    1 review

    3.0

    1 review

    Dined on December 4, 2022

    overall3food5service3ambience1

    Not really a steakhouse, it is the lobby bar of the Hilton with tables.
    

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11. ZC

    ZenCowgirl

    Philadelphia

    13 reviews

    vip
    1.0

    13 reviews

    Dined on November 23, 2022

    overall1food1service4ambience2

    Terrible food and ambiance. We shall never return.
    

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12. SC

    StephenC

    Tucson

    11 reviews

    4.0

    11 reviews

    Dined on November 19, 2022

    overall4food5service4ambience3

    We were pleasantly surprised with a meal without steak. An appetizer of New Orleans bbq shrimp was excellent and the equal of a dish ftom that city. French onion soup was very good and avoided common problems of excess saltiness and cheese overload. Finally, crab cakes were the best we have had in the city, including seafood restaurants.
    

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13. OT

    OpenTable Diner

    Fort Lauderdale

    1 review

    3.0

    1 review

    Dined on November 18, 2022

    overall3food3service3ambience3

    We went for my husband’s birthday. I sent a message before about that, the main restaurant was not open because they had a huge party going on… but they didn’t tell me. We were alone on the huge restaurant. It was very weird!
    

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14. OT

    OpenTable Diner

    Richmond

    1 review

    5.0

    1 review

    Dined on November 12, 2022

    overall5food5service5ambience5

    Our 36th anniversary. It was the best meal we’ve ever had. The lobster was like fresh caught that day, the steak was fabulous!
    

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15. JG

    JimGarret

    Richmond

    1 review

    1.0

    1 review

    Dined on November 11, 2022

    overall1food1service1ambience1

    Horrible!! Bad service, VERY loud - could barely hear my wife talking to me, rude waitstaff, and rude "event" guests.
    

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16. PE

    PaulE

    Richmond

    1 review

    1.0

    1 review

    Dined on October 22, 2022

    overall1food1service1ambience1

    After 30 minutes at our table without service, no water, drinks nothing we left. Went to another place for dinner. Shula’s was not crowded just no service at all.
    

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17. DG

    DeeGee

    Richmond

    1 review

    5.0

    1 review

    Dined on September 25, 2022

    overall5food5service5ambience5

    Great food, great customer service and I was thoroughly impressed with every dish.
    

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18. AW

    AlyseW

    Richmond

    1 review

    5.0

    1 review

    Dined on September 9, 2022

    overall5food5service5ambience5

    Janice was amazingly helpful as well as kind and personable!!! ♥️♥️♥️
    

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19. F

    Fred

    Dallas

    6 reviews

    vip
    4.0

    6 reviews

    Dined on August 29, 2022

    overall4food5service5ambience2

    Great food but restaurant is almost impossible to find. Need to bring in more people and provide a better ambiance- lighting, table clothes, candles etc.
    

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20. DS

    DannyS

    Richmond

    10 reviews

    3.0

    10 reviews

    Dined on August 20, 2022

    overall3food2service1ambience4

    Had to send the food back, cooked incorrectly. Service was slow, food was mediocre, not worth the price. Could be a nice place. Just need better cooks and Service
    

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21. B

    brianB

    San Francisco

    18 reviews

    vip
    5.0

    18 reviews

    Dined on August 10, 2022

    overall5food5service5ambience5

    It was a great meal, hopefully more people frequent the place so it will stay open
    

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22. AS

    AdelaideS

    New England

    2 reviews

    5.0

    2 reviews

    Dined on August 6, 2022

    overall5food5service5ambience5

    We had a great meal in a quiet room, just what we wanted.
    

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23. JT

    JoanT

    New York Area

    6 reviews

    vip
    3.0

    6 reviews

    Dined on July 19, 2022

    overall3food4service2ambience1

    Restaurant was not available. Had to eat in bar area. TVs on. Loud. Had to ask for napkins and silverware. Asked to share a salad and steak. We’re given lunch/salad small plates. Had to ask for steak knife. Had a question about soup/ salad and waitress never returned with the answer. But the food was excellent would but will not return.
    

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24. CB

    CrystalB

    Richmond

    8 reviews

    vip
    1.0

    8 reviews

    Dined on June 21, 2022

    overall1food5service1ambience1

    Terrible service- the hostess was the waitress. I made reservations and was asked did we want to sit in the lounge area. The restaurant side was supposed to be closed, but she sat us their anyway without telling us that- we were literally the ONLY people there. The scallops I ordered initially came out cold- they redid the order. We had to request our silverware and glasses for our beer. It was our 36 anniversary- the ambience CERTAINLY changed there was none. We asked for a manager and was just told this isn’t the same Shula’s - didn’t even say Happy Anniversary we’re sorry for the service nothing. Once receiving the check they took off the beers. We will NEVER go back. It wasn’t a romantic dinner like prior to the pandemic. Plus, new ownership they could care less about keeping good customers. The food is still good- but if you want nice service and ambience don’t go there.
    

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25. OT

    OpenTable Diner

    Richmond

    4 reviews

    5.0

    4 reviews

    Dined on June 20, 2022

    overall5food5service5ambience5

    Father’s Day dinner for 5
    

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