Kabana Rooftop

Sort by

1. AC

   AshleyC

   Indiana

   1 review

   1.0

   1 review

   Dined on May 20, 2023

   overall1food1service1ambience1

   Quality has really gone down, no adherence to dress code and the type of crowd leaves a lot to be desired. Tabletops left filthy, doesn’t match pictures online. Go somewhere else and thank me later.
   

   Report
2. OT

   OpenTable Diner

   Richmond

   1 review

   vip
   1.0

   1 review

   Dined on May 12, 2023

   overall1food1service1ambience5

   We were seated at our table and while the view was wonderful, no one ever came to our table to get our order. After 15 minutes my husband went up to the bar and told them we’d not had any waiter yet. She told us she’d get them to pop over. Another 20 minutes….still no one. My husband went inside to the indoor bar and ordered and paid for our drinks. He told them we’d still not had any waiter come to our table. He said he would get someone to come over. Another 10 minutes and still nothing. We finished our drinks and left. We told the manager on our way out and he seemed completely indifferent. We walked one block over to Capital Ale and had a server in minutes:). We ate a delicious dinner there instead. Don’t waste the time with this place!
   

   Report
3. R

   Richmondeater

   1 review

   1.0

   1 review

   Dined on April 25, 2023

   overall1food1service1ambience1

   Horrible greeting from a group of hostesses who were all sitting on their phones sitting at a table. No one on staff had knowledge of Restaurant Week until The manager was brought in. The space did not feel clean or well-kept. Very different from images portrayed online. Over all very disappointed
   

   Report
4. OT

   OpenTable Diner

   Richmond

   7 reviews

   5.0

   7 reviews

   Dined on March 21, 2023

   overall5food5service5ambience5

   It was my wife birthday and we had a ball. We both was very satisfied with the service from waitress and bartender on March 21 2023 at 6 pm.
   

   Report
5. R

   Rehabguy1960

   Richmond

   1 review

   5.0

   1 review

   Dined on February 15, 2023

   overall5food5service5ambience5

   The entire evening was amazing. Food was outstanding. Servers were friendly and attentive. And the view is outstanding.
   

   Report
6. OT

   OpenTable Diner

   Richmond

   1 review

   3.0

   1 review

   Dined on January 23, 2023

   overall3food1service4ambience1

   I had reserved an “Igloo” dinner for my 2 year anniversary. Once we arrived at the rooftop restaurant we were sat inside. Once we asked about our igloo we were told even though we reserved it and it shown as so that the igloos were not available since before Christmas. We made the most of our meal we had even with all of the staff singing karaoke very loud for our entire dinner. Very limited menu and food was ok. Our waitress was the high light of the night as her service was excellent.
   

   Report
7. MF

   MarkF

   Richmond

   1 review

   1.0

   1 review

   Dined on January 14, 2023

   overall1food1service1ambience1

   They called the night before and canceled our reservation, because they no longer offered the igloo experience. Only offered indoor seating when they have outdoor lounges available. Kept down payment too. Never will do any business with them again.
   

   Report
8. OT

   OpenTable Diner

   Richmond

   1 review

   2.0

   1 review

   Dined on January 6, 2023

   overall2food1service2ambience5

   They took so long to bring drinks, we never got to order anything. And we were there for over an hour. We went some where else. Server was totally confused.
   

   Report
9. S

   Sarah

   Richmond

   1 review

   2.0

   1 review

   Dined on January 6, 2023

   overall2food5service5ambience1

   I had a reservation for a heated igloo but there was no igloo.
   

   Report
10. OT

    OpenTable Diner

    Richmond

    4 reviews

    vip
    1.0

    4 reviews

    Dined on December 31, 2022

    overall1food1service1ambience1

    I was turned away at the door, no refund has been issued. I had a combo with someone via chat because they wouldn’t answer their phone. I was clearly told in the chat I would be able to come but the igloo experience wasn’t available. I show up on time and was told THEN it was a private event. Private Event but I could pay $100 per person to get in. Hook, Bait, and zero for my trouble. False advertising at its best. I wonder how many people paid for the experience advertised but was turned away at the door. Poor customer service, poor planning, poor excuses, and poor marketing. My first experience with Kabana. Thank goodness for Casta’s Rum Bar was opened although we missed the New Year countdown. Ruin our night!!!
    

    Report
11. G

    Getbubbly

    New England

    13 reviews

    vip
    3.0

    13 reviews

    Dined on December 28, 2022

    overall3food3service3ambience2

    This review may be a little unfair because we went in the winter. However, the outdoor seating in the winter should have heating. The holiday drinks were good, but the food was pretty basic.
    

    Report
12. SM

    SamanthaM

    San Francisco

    1 review

    1.0

    1 review

    Dined on December 22, 2022

    overall1food1service1ambience3

    Reserved a Dine in igloo, was not properly ready for us. Rained through day our table was wet from water and never wiped down. No lighting super dark, asked for some lighting and brought candles and never lit them. Seating inside was not very comfortable had a bench with no cushion. Other chairs no cushion. Other igloo had nice cushioned seating and light. Drinks brought at good timing but appetizers took forever to come and were served cold. We were never given entree menus because they assumed we wouldn’t want to eat an entree in the igloo only appetizers and drinks and were never informed about that. Moved indoors after an hour and a half since service was absent. It was like they didn’t want to be of service outdoors. It was just my table and one other table and we had no one checking on us. Once we were indoors and ordered entrees that also took forever and steak was over cooked/burnt, burger was meh and our veggie player was supposed to come with spaghetti and never did then was asked about it they brought a tiny bowl of plain spaghetti. Ordered squash soup and was cold and flavorless Also service seemed to be pretty absent even indoors. Also had limited dessert since they didn’t have everything on the menu. would not recommend igloo dining here. Service was bad. Maybe I will try again in the summer and might be better. I brought my children in hopes for a winter fun dining and also had no winter Christmas like decor inside like I was expecting. Only thing I can say is the view is pretty but not worth the money, other places have views with good service.
    

    Report
13. OT

    OpenTable Diner

    Richmond

    1 review

    2.0

    1 review

    Dined on November 27, 2022

    overall2food1service3ambience3

    Our table that I paid $100 to book was 25 minutes late. The table was so poorly set up for 15 people, we could not actually talk to everyone. Very poor considering it was that expensive and I was put in a contract. I should be talking to management about at least a partial refund. I’d actually gone AGAIN after this on a Tuesday (for a 21st celebration) and the party I was with sat in the igloo. There was 0 communication about us being seated. So, we had to get up and ask to be served. They were out of basically half the menu, the waitress never carded any of us for drinks, and she had to go back about 3x to correct our checks. The ambience is beautiful and the layout/location is gorgeous, but the service and professionalism does not meet up to it. Very disappointing because this place could be a jewel in Richmond and it’s not because it lacks in a very important area.
    

    Report
14. TR

    TishaR

    Richmond

    1 review

    5.0

    1 review

    Dined on November 13, 2022

    overall5food5service3ambience5

    Wonderful experience! Great food, awesome views and vibe
    

    Report
15. OT

    OpenTable Diner

    Richmond

    1 review

    5.0

    1 review

    Dined on November 6, 2022

    overall5food5service5ambience5

    Our food was delicious, the service was amazing and we were so thrilled to experience such a lively evening.
    

    Report
16. R

    Rae333

    Richmond

    1 review

    1.0

    1 review

    Dined on November 6, 2022

    overall1food1service1ambience3

    Service was terrible. Our server was never seen. People came after us and their designated server tended to them way more than ours did to us and they were a table behind us. Drinks were also bad. My previous experience was way better than this one. Won’t be returning.
    

    Report
17. MJ

    MmJ24

    Malta

    1 review

    1.0

    1 review

    Dined on October 30, 2022

    overall1food1service1ambience1

    Made my reservation for 1:30 on a Sunday, on their website it says the open at 11. Showed up to the doors completely locked and no information as to why the restaurant was closed. No one was there.
    

    Report
18. M

    Mell

    Richmond

    1 review

    2.0

    1 review

    Dined on October 28, 2022

    overall2food1service2ambience3

    Didn’t enjoy the food, drinks were not great either. At a different time it seems like a lot of fun to be at but the time we went just wasn’t enjoyable.
    

    Report
19. OT

    OpenTable Diner

    Baltimore

    1 review

    5.0

    1 review

    Dined on October 1, 2022

    overall5food5service5ambience5

    Husband’s birthday
    

    Kabana RooftopResponded on October 14, 2022Hello there, Thank you so much for taking the time to leave us a review. We are thrilled to see that you enjoyed your experience on the rooftop! Our goal is to make every guest feel special, and we are glad that we could do that for a birthday visit. We look forward to seeing you again soon!
    

    Report
20. KO

    KemiO

    Richmond

    1 review

    2.0

    1 review

    Dined on September 25, 2022

    overall2food1service1ambience2

    Considering I am not from Richmond, VA, I am not familiar with event policies. I made reservations online for 10:30pm expecting to have a good dining experience. Upon arrival the hostess states they do not accept reservations after 8pm on Saturdays. Therefore my online registration was null and void and we did not get to eat. I did not appreciate the misleading and I don’t plan to visit this place again.
    

    Report
21. j

    judson

    New York Area

    2 reviews

    2.0

    2 reviews

    Dined on September 25, 2022

    overall2food4service1ambience4

    Wow. What a train wreck. The front of the house was completely disorganized. Lots of employees -- most of whom had no idea what they were doing. Several of the servers were incredibly rude, completely ignoring me when I asked for napkins (that were missing from our table). Instead, they continued to talk to each other, blatantly ignoring me. Our server, Sienna, was great. The food was great, so praise goes to the back of the house. Otherwise, this was a disaster. This spot could charge double or triple if only they started over on service.
    

    Report
22. K

    Karmen

    Richmond

    1 review

    1.0

    1 review

    Dined on September 24, 2022

    overall1food1service1ambience1

    I was very disappointed with Kabana. I was so excited to get all my girls together for my birthday dinner and thought everything was set with kabana as I did my reservations 2 weeks ahead and got a call from they’re employees twice that Saturday 9/24 to confirm and to change me to a Outside kabana section which I told them I had a party of 10 and she said that’s perfect that we would just need to spend up to $300 to sit at the kabana since it’s a big party. I said no problem, I even asked do I have to put anything down to hold it. I was told no and that my reservation for party of 10 at the kabana section is set. I even called back to verify again to make sure, I was told your all set no worries we got you!. I get there at 7 for my reservation and of course the whole entire story changes, the host tells me you have to reserve 2 kabana so and 300 each. I was like WHAT! Wait that’s not what I was told as I spoke to your employees and they said otherwise. She said I’m sorry they gave wrong information I said well that’s not my problem that your employee gave me the wrong information when I have done reservations 2 weeks ago and verified and you come and change on me the day off my birthday are you serious. Then I ask for manager. Wow the worst manager treatment ever!!!!!!! Andrew was not professional at all. I’m a CEO of a trucking business myself so I know how managers are suppose to treat customers!!!! Not only did he didn’t acknowledge me when his employee was trying to let him know of the situation, when the situation was told to him, he didn’t even try to help he made it worse not only that he tried to speak to me and my party like were nothing, beneath him. I told him what was told me and confirmed with his employees. He still told me by law I had to get 2 kabana and pay 300 each plus 50 down for each. I told him let me see your by laws like you stated of course he couldn’t provide that. My whole issue won’t fit on blog, I need a owner to give me a call!
    

    Report
23. GA

    GhaliA

    Richmond

    1 review

    4.0

    1 review

    Dined on September 24, 2022

    overall4food3service5ambience4

    The place is amazing but the quality of food was not as expected! We hada good time tho.
    

    Report
24. LR

    LatashaR

    Richmond

    1 review

    2.0

    1 review

    Dined on September 24, 2022

    overall2food3service2ambience3

    The place was nice . The service wasn't that good. The manager was nice. The food was cold.
    

    Report
25. A

    Alum

    San Francisco

    2 reviews

    vip
    1.0

    2 reviews

    Dined on September 22, 2022

    overall1food5service1ambience5

    It pains me to write a negative review because I've worked at restaurants and I know this is a tough business. However, our service was so deplorable, I feel it would be a disservice to other unsuspecting diners if I did not share our experience. We booked a table for 10, but saw that the cordoned off sofa areas looked so much more inviting and requested that instead. We were told there was a $300 minimum, but that was because we'd have a dedicated server. Our server was NOT dedicated. She was so inefficient -- drinks came out at all different times or not at all. We had to request a few times for some drinks. Our food came, but no plates. We requested plates from our server, a hostess (who instead continued what looked like a social conversation for 10 min. instead) and an assistant server before they were finally delivered after 10 minutes of requesting and finally approaching the bar. Dirty plates were not cleared, yet drinks in process of being enjoyed were. I could go on. I cannot fathom how Kabana is staying in business. I don't think even one other of the comfy sofa seat areas were being used - probably because of the RIDICULOUS $300 minimum. This is not a top-notch New York restaurant and the service was definitely not. It was a true shame because the food was really good and the view is spectacular, but you should not have to fight for drinks, food and service.
    

    Report
26. O

    Osheen

    Tampa

    1 review

    1.0

    1 review

    Dined on September 22, 2022

    overall1food1service1ambience1

    I order a outside seating,the weather got bad when I arrived,however we were seated inside,after the weather got better I reminded the manager on duty at the time that I would like to go back to my initial seating ,he gave me the run around and was being racist to my group of people.I was not treated right and i will never go back If you are black the service makes you feel uncomfortable
    

    Report
27. CA

    CapriA

    Washington DC

    1 review

    1.0

    1 review

    Dined on September 18, 2022

    overall1food1service1ambience1

    Cancel my reservation at the last minute I was Hosting my birthday party and completely ruined my birthday
    

    Report
28. OT

    OpenTable Diner

    Washington DC

    1 review

    5.0

    1 review

    Dined on September 18, 2022

    overall5food4service5ambience5

    Ben was great! He helped me gave a great 1st visit.
    

    Report
29. R

    Rose

    Richmond

    1 review

    2.0

    1 review

    Dined on September 17, 2022

    overall2food1service3ambience2

    . Service was gr8, Tatiana was awesome. Appetizers were gr8 Main course was very bad. We had ordered laml shamks , singapore noodles abd steak
    

    Report
30. OT

    OpenTable Diner

    Raleigh

    2 reviews

    vip
    1.0

    2 reviews

    Dined on September 17, 2022

    overall1food1service1ambience1

    I made the reservation on OpenTable but when I arrived, did not get sitting “outside.” Apparently, my lack of understanding on what outside seating was, prevented my ability to be seated in the areas pictured on their website. Sky seating I think is what it’s called, was not explicitly identified in the reservation options so without seating in the expected spot, my group and I left.
    

    Report
31. j

    jason

    Richmond

    1 review

    1.0

    1 review

    Dined on September 17, 2022

    overall1food1service1ambience1

    Worst experience I’ve had in recent memory. Terrible service. I can say an unforgettable experience, in the worst way. I can on only hope to forget the entire experience. Didn’t even get a chance to eat because I couldn’t wait to flee the establishment. Service was some of the worst I’ve experienced in my 38 years. The elevator ride down though was freeing and by far the take away from the evening. Strive to do better and recalibrate your people.
    

    Report
32. SL

    ShaLynnD

    San Diego

    1 review

    4.0

    1 review

    Dined on September 17, 2022

    overall4food1service2ambience4

    I spoke to the manager about getting our server help because we had a big party and he said she wasn’t new to serving but confirmed it was her first day on the floor. The food wasn’t good but loved the rooftop portion will go back for the night life but will not be dinning there again.
    

    Report
33. MS

    MatthewS

    Richmond

    1 review

    4.0

    1 review

    Dined on September 14, 2022

    overall4food4service5ambience5

    Great service and the food was delicious with an amazing view
    

    Report
34. K

    Knoel

    Richmond

    1 review

    2.0

    1 review

    Dined on September 11, 2022

    overall2food3service2ambience1

    We showed up after I made a reservation through open table and they seemed surprised. Our table was not ready and because they had an even the table I did want was not able to be used. They did accommodate us but if someone makes a reservation it should be ready when they arrive. Also, although nice crowd they were much younger than us. Very small place, really a bar and night lounge.
    

    Report
35. OT

    OpenTable Diner

    Washington DC

    1 review

    1.0

    1 review

    Dined on September 11, 2022

    overall1food1service1ambience1

    Unfortunately, our experience never actually happened due to the restaurant not opening on time. We had reservations for two for brunch at 11:00am and arrived at 10:55am some staff seemed to be onsite but due to the manger not being there could not open the restaurant and seat us. We decided to take a walk and come back in 10-15mins on the suggestion of a friendly staff member who said the manger would be here soon. Long story short we arrived back at approximately 11:30am to our displeasure that the doors still were locked and now two more families were waiting with us. We were eventually spoke to again by the same friendly staff member who told us the truth “I’m not sure if we’re opening today, we don’t know where the manger is”. He gave us vouchers for a free brunch on our next visit and we left around 11:45am.
    

    Report
36. SN

    SyracuseNative

    Richmond

    6 reviews

    1.0

    6 reviews

    Dined on September 11, 2022

    overall1food1service1ambience1

    Had a confirmed reservation at 11am for Sunday brunch but when my wife and I arrived the restaurant was not open. We called the restaurant and the message said they were not open until noon on Sundays. This was confusing as we, along with a few other couples who were also waiting, had legitimate reservations at 11am which were confirmed online by Kabana. After waiting for 10 minutes we were told that the restaurant would open soon so we waited outside. After another 30 minutes someone who apparently worked at Kabana came to the door and said they had no idea when they would open that morning. We decided to go elsewhere for brunch and am very disappointed in the whole experience and how it was handled. Why accept a reservation for a time that you knew your restaurant is not open?
    

    Report
37. OT

    OpenTable Diner

    Richmond

    1 review

    1.0

    1 review

    Dined on September 10, 2022

    overall1food1service1ambience1

    The hostess Kelsey(chelsea) she was rude. She told us we can sit at an indoor table even though we reserved an outdoor seating. She said we arrived late. I told her we were waiting for over 10 mins for her to even come to the hostess desk. We were not the only people waiting for her return. Then she told me we can eat somewhere else if we want! She is the rudest most inconsiderate hostess I have ever encountered. This was my first experience at Kabana and it will be my last. They should hire a new hostess who can handle customers appropriately at a busy restaurant. More and more people are saying Kabana doesn’t want African Americans to dine in their establishment and unfortunately I have to agree after the experience I had with the hostess. Stay clear of this place.
    

    Report
38. OT

    OpenTable Diner

    Richmond

    2 reviews

    vip
    1.0

    2 reviews

    Dined on September 10, 2022

    overall1food1service1ambience1

    Really terrible service and it wasn’t even busy for a Saturday night. Drinks were below mediocre and food came out cold. Won’t be returning
    

    Report
39. SG

    SahkitaG

    Washington DC

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food5service5ambience5

    Outstanding view and the food was really good! I will be back!
    

    Report
40. C

    Customer

    Baltimore

    2 reviews

    2.0

    2 reviews

    Dined on September 9, 2022

    overall2food5service2ambience5

    The view is beautiful, and the food was delicious. The service was not the best, but I would try it again on a different day.
    

    Report