Fire & Ice Restaurant

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1. SK

   StaceyK

   1 review

   3.0

   1 review

   Dined 3 days ago

   overall3food3service5ambience3

   The Shrimp Marinara was mediocre - very bland and tasteless. The rest of the meal was really good. However, their blender was broken and the drink menu was limited. The drinks we did have were HORRIBLE. I would say stick to something that comes out of a bottle - you'll be safe.

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2. QT

   QTgeoff

   Kansas City

   1 review

   4.0

   1 review

   Dined on May 8, 2022

   overall4food5service5ambience4

   Great service from Courtney! Food was amazing. They did raise the price of the brunch by $5.00 since Easter so it is definitely a bit pricey but everything else was great!

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3. P

   Poodles

   Nashville

   4 reviews

   4.0

   4 reviews

   Dined on May 8, 2022

   overall4food5service5ambience3

   The Lamb was define as were the filet steaks. They were doing some remodeling so I look forward to going back.

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4. D

   Donetta

   1 review

   3.0

   1 review

   Dined on May 7, 2022

   overall3food4service4ambience1

   Atmosphere was not at all as described and food was overpriced but the food was good overall and the service was good.

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5. DJ

   DJones

   1 review

   5.0

   1 review

   Dined on May 1, 2022

   overall5food5service5ambience4

   Amazing! We will definitely be back. Loved all the food and the drinks

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6. e

   execfw

   Dallas

   93 reviews

   vip
   1.0

   93 reviews

   Dined on April 30, 2022

   overall1food3service3ambience1

   What a dump. Bar under construction. Temporary bar out by the pool where it feels like a sauna. Restaurant itself feels like you are in a warehouse. Dusty, dirty, and nasty. Food OK, although not many choices. Wine choices very limited. Go somewhere else; pretty much anywhere else.

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7. A

   Anthony

   1 review

   2.0

   1 review

   Dined on April 29, 2022

   overall2food1service3ambience2

   Decided to try Fire and Ice based on reviewing the menu online as well as my wife's interest in trying someplace new. Made reservations and was seated promptly when we arrived. When dining out my primary interest is food quality first, service quality second, and ambiance third. On that premise the ambiance is passable although if I were trying to make a good impression on a date I would look elsewhere, service was pleasant but nothing beyond that, and first and foremost the food was NOT good. My wife ordered the duck, which was acceptable but not what was expected. The duck portion was one breast served with one half the plate covered with clumpy plain white rice with cooked sliced bell pepper to one side of the rice and the duck breast to the other side of the rice. Taste was good enough and my wife was satisfied. I ordered the breaded "so called" ribeye steak with garlic mashed potatoes, and greenbeans. The potatoes tasted like instant potatoes, greenbeans were either canned or had been reheated so many times that they took on the appearance and taste of canned, and last but least the "so called" breaded ribeye was terrible, I have eaten low grade hamburger that was much better in taste and texture. The breading was supposed to be panko and parmisian and was so salty that I was washing each bite down with water. I scraped the breading off a portion of the "ribeye" to avoid the breading to reveal the steak that was maybe 3/8th of an inch thick, additionally it chewed like rubber to the point I couldn't sufficiently chew it enough to swallow. IF you have read this far, I'm not one to write reviews but wrote this to save someone else the disappointment of going here, I will not return, by the way the breaded ribeye dinner was a $27.00 plate, I know what a ribeye is and tastes like and this was not it, you could not ruin that cut to that extent. I could have complained to the server that it was unacceptable, but didn't want to ruin dinner for my wife.

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8. JG

   JeffG

   Cleveland

   1 review

   5.0

   1 review

   Dined on April 21, 2022

   overall5food5service5ambience2

   Dinner was great. Courtney provided great recommendations and excellent service. Only reason for the fair on "ambience" was because they are renovating so there was a lot of construction going on. Glad they were open though, great time and great meal. Will visit again next time we are in Springfield to see how the renovations turned out.

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9. HH

   HollyH

   1 review

   5.0

   1 review

   Dined on April 17, 2022

   overall5food5service5ambience5

   Amazing brunch, wonderful friendly service. Will definitely be back.

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10. CR

    CarolynR

    Phoenix

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience5

    Wonderful brunch, food was delicious, servers polite and professional. Will be back

    Report
11. GE

    GregoryE

    1 review

    2.0

    1 review

    Dined on April 7, 2022

    overall2food1service4ambience3

    Food was terrible, over priced based on the poor quality. Worst Pad Thai I have ever had, over cooked.

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12. JL

    JohnL

    1 review

    5.0

    1 review

    Dined on March 31, 2022

    overall5food5service5ambience5

    Great food and great service, would come back for sure.

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13. OT

    OpenTable Diner

    Tampa

    2 reviews

    5.0

    2 reviews

    Dined on March 28, 2022

    overall5food5service5ambience4

    Delicious food and great staff. Super friendly and greAt service.

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14. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on March 26, 2022

    overall5food5service5ambience4

    Food was delicious!

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15. F

    Frank

    Denver

    18 reviews

    vip
    2.0

    18 reviews

    Dined on March 18, 2022

    overall2food3service3ambience1

    The ambiance cast best be described as high school cafeteria. The food is “okay”. Some of the drinks are absurdly priced.

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16. VR

    VestaR

    Springfield

    1 review

    2.0

    1 review

    Dined on March 16, 2022

    overall2food2service5ambience1

    Paid nearly 50$ for an overcooked steak, my wife asked for a medium rare steak as well and her’s was undercooked, this restaurant was recommended by a friend of ours this was our anniversary so we went the experience was pretty bad to say the least only exception was our waitress was good, I’ve been to many other places that charge 50$ for a steak and I get an actual good steak

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17. SR

    StevenR

    Kansas City

    1 review

    4.0

    1 review

    Dined on March 16, 2022

    overall4food5service5ambience3

    A bit loud and smaller than I figured. Food was great

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18. OT

    OpenTable Diner

    Austin

    3 reviews

    2.0

    3 reviews

    Dined on March 12, 2022

    overall2food4service2ambience1

    Located in a hotel . Server place is near the pool and the chlorine smell was very strong. I had to be relocated to the bar. Steak was good but a lot of menu options were unavailable at 4 pm. Steak was good not great . Probably won’t waste my time coming back here

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19. AC

    AmyC

    Springfield

    1 review

    5.0

    1 review

    Dined on March 5, 2022

    overall5food5service5ambience5

    Love this place. Casual or dressed up, you're good either way.

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20. DG

    DaveG

    1 review

    4.0

    1 review

    Dined on February 19, 2022

    overall4food4service5ambience4

    Always love the place, they are just doing a little remodeling now. Dave and Lisa, Ofallon, mo.

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21. CM

    ChrisM

    1 review

    1.0

    1 review

    Dined on February 15, 2022

    overall1food3service3ambience1

    Not a very nice environment for the cost. We went here thinking it was a "fine dining" place. We sat in a hallway next to the bathroom with missing light fixtures above us. The asparagus was as hard as a rock.

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22. BM

    BabetteM

    1 review

    5.0

    1 review

    Dined on February 15, 2022

    overall5food5service5ambience5

    I love this restaurant. The food and the atmosphere is excellent.

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23. C

    Customer

    1 review

    1.0

    1 review

    Dined on February 12, 2022

    overall1food2service1ambience1

    Our table was in the dark right next to unfinished construction, 3 feet behind the bar where we could be drowned out by the drunks at the bar. We went on a date to a decent establishment and ended up getting a McDonald’s experience. The only positive was that we were under constant supervision by the staff due to being right next to them the entire time.

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24. AC

    AmyC

    1 review

    5.0

    1 review

    Dined on February 5, 2022

    overall5food5service5ambience5

    Always great service. Nice atmosphere. Great food and drinks. Can be casual or dressed up and feel welcome.

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25. OT

    OpenTable Diner

    Lake of the Ozarks

    2 reviews

    4.0

    2 reviews

    Dined on January 23, 2022

    overall4food5service5ambience2

    So this restaurant is currently under construction…and the sliding doors to the pool area are always open. If you don’t mind the smell of chlorine while you eat or the sound of screaming children then it’s great. Courtney, our server was impeccable and the food is very good.

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26. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on January 12, 2022

    overall3food3service2ambience1

    The noise level was atrocious due to active construction. They should close until the remodeling is done.

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27. D

    D4176580

    1 review

    2.0

    1 review

    Dined on January 9, 2022

    overall2food3service3ambience2

    It was over an hour before we received our food. I have been there before and the experience was much better.

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28. MW

    MaryW

    1 review

    3.0

    1 review

    Dined on January 9, 2022

    overall3food3service4ambience1

    Service was good, however we had to return a steak twice for being over cooked. After waiting 15-20 minutes for a new steak (clearly, we were not made a priority), it also came to the table overcooked. We requested the meal to be comped, and even though the server agreed and apologized, we never saw a manager to ask if there was something else they could bring him to eat and still charged him for the tea he had while waiting for his meal. Needless to say, he left hungry and a little aggravated. We heard this was a five-star restaurant and looked forward to the birthday meal. I Feel prices are a too high for a restaurant that is clearly under renovations with limited seating and sitting next to a bar is not exactly five-star quality. We saw a group of kids going to the pool and the space outside the bar area is so open, that the noise level was ridiculous. Finally, the guest sitting next to us closed the door to soften the noise level, and with nowhere else to move, we all had to endure. Unfortunately, servers frequently had to go out to this area to serve other guests, so he closed the door at least 4 times before they finally tried to close it behind them. Again, prices need to be adjusted for the condition of the restaurant. We will not be returning.

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29. RB

    RexB

    Las Vegas

    1 review

    5.0

    1 review

    Dined on January 8, 2022

    overall5food5service5ambience5

    Great food and exceptional service! Highly recommend

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30. DD

    DianaDaleHughes

    Springfield

    9 reviews

    4.0

    9 reviews

    Dined on December 31, 2021

    overall4food3service5ambience3

    Good wine list with excellent bartending services. Ease of making reservations that were time friendly and checking in/being seated. Food presentation and flavor need worked on, but taste was decent enough. Shrimp and scallop polenta comes to mind with better plating, and preparing of polenta correctly. Potstickers were tasty, but once again, lacked any color or presentation. Salmon was perfect and yum. Crème brulee was fabulous and in house cheesecake divine, and plated well! Price point standard. As one of the few "finer" dining establishments on Springfield's northern end, wish they stepped up their game UP a notch, as would frequent this location more.

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31. n

    nancyl

    Chicago

    2 reviews

    4.0

    2 reviews

    Dined on December 29, 2021

    overall4food5service5ambience3

    Was good food, however they were already cleaning up chairs and putting them up on high top tables and mopping the floors there, so noisy and it was a 7:00 reservation on a Tuesday evening. Waitress was good.

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32. NM

    NickM

    Chicago

    1 review

    3.0

    1 review

    Dined on December 18, 2021

    overall3food3service4ambience3

    The server was very good. They did not have The ice for the ice bar. My brother had to order 4 times because they were out of food and had to keep coming back to tell him. It was my 40 birthday and I wrote that on The open table comments. They did not know it was my birthday so that says to me that they don’t read the open table comments. I think it was a little overpriced for what we got. Had a good time and hope to try the ice bar sometime.

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33. KG

    KenG

    1 review

    3.0

    1 review

    Dined on December 5, 2021

    overall3food2service5ambience2

    No seasoning on steak 46 dollars was way too much for that steak

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34. MS

    MarshaS

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on December 4, 2021

    overall5food5service5ambience5

    So surprised -- needed a res for lunch before matinee of BEAUTIFUL and this place was wonderful. Rack of lamb excellent -- great salads too -- great service. Highly recommend.

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35. OT

    OpenTable Diner

    Chicago

    3 reviews

    vip
    1.0

    3 reviews

    Dined on November 11, 2021

    overall1food1service4ambience4

    Just not good food.

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36. RJ

    RicknJan

    Pittsburgh

    119 reviews

    vip
    3.0

    119 reviews

    Dined on October 26, 2021

    overall3food2service3ambience4

    Three of us went to fire and ice for a business dinner. We ordered calamari as an appetizer. The calamari was the truest we have ever eaten when we shared this with the server she said oh they must’ve overcooked it. We saw her talking to the chefs but nobody ever came to the table to say anything about sorry for inappropriately preparing the appetizer and suggesting something else or taking it off the Bill. We usually judge a restaurant based on their response when something doesn’t go right and with no response we then gave this service rating a two even though the server was very responsive and pleasant. Then to the dinners. My one colleague very much enjoyed her seafood stew, my other colleague said her salmon was way over cooked and the sauce was extremely spicy and did not like her dinner. I ordered the lamb chops and the two lamb chops were large but one was much larger than the other and I ordered medium rare as is recommended for lamb the smaller of the two chops was almost well done and the larger of the two chops was rare. So it looks like they have a cooking time problem noting the overcooked salmon, the over and under cooked lamb and the over cooked calamari. We are working in the Springfield area for four months and we all said we will not be returning to this restaurant. Again, if the restaurant was truly a good place when a server turned something back to the chef and there’s no response back to the table we judge that as a mediocre to less than mediocre restaurant.

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37. DT

    DandT

    Palm Springs

    55 reviews

    vip
    4.0

    55 reviews

    Dined on October 26, 2021

    overall4food4service4ambience3

    The parking lot needs to be better lit

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38. MR

    MichelleR

    1 review

    4.0

    1 review

    Dined on October 22, 2021

    overall4food5service4ambience3

    The food was great, but $46 for a filet was a little pricey. Our waitress could have been a little more attentive, but all in all, I would go back again.

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39. EG

    ErikGH

    Seattle

    117 reviews

    vip
    5.0

    117 reviews

    Dined on October 3, 2021

    overall5food5service5ambience4

    Fantastic surprise! At 4.3 it is underrated. I am sure people rate it low because of being in a hotel. That is unfortunate. Food was awesome, service great!

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40. OT

    OpenTable Diner

    Chicago

    1 review

    2.0

    1 review

    Dined on September 26, 2021

    overall2food2service4ambience2

    Overall unfortunately was an overall disappointment. Thought this was an upscale restaurant. Turns out it’s a trucker stop. Quality of food poor compared to pricing. Our service was good. Nothing against that. Will not go back, and will not recommend.

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