Emmy Squared Pizza - Louisville

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1. B

   Brenha

   Louisville

   1 review

   4.0

   1 review

   Dined 7 days ago

   overall4food4service3ambience4

   Good food, service could be some better.

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2. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined on January 27, 2023

   overall4food5service3ambience5

   Food quality and quantity exceeded expectations. Attention to detail such as a pitcher of freshly brewed ice tea.

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3. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined on January 15, 2023

   overall3food4service1ambience3

   Short staffed (2 servers) and the kitchen messed up our pizza toppings not once but twice. We got out with a free pizza to go which helped the experience all around. The pizza was really good! I’m a big Detroit style fan. I’d go back and order to go. Don’t go if you’re in a hurry.

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4. OT

   OpenTable Diner

   San Francisco

   1 review

   4.0

   1 review

   Dined on January 14, 2023

   overall4food5service3ambience3

   Food was great but it took a very long time to receive the baked ziti. Our server was very attentive and he suggested that he would take the ziti off our bill bc they were so slow

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5. a

   anayaltr62

   Chicago

   32 reviews

   vip
   3.0

   32 reviews

   Dined on January 14, 2023

   overall3food3service4ambience3

   We had a large crowd and they sat us in the back of the restaurant which was fine, although we didn’t know we were right next to an exterior door that was opened and closed for patrons. The server was excellent, I think he was working the floor alone. He was polite, friendly and helpful especially with two water spills.

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6. OT

   OpenTable Diner

   Louisville

   1 review

   3.0

   1 review

   Dined on January 8, 2023

   overall3food5service3ambience2

   Very short staffed so just something to consider.

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7. OT

   OpenTable Diner

   Louisville

   1 review

   1.0

   1 review

   Dined on January 8, 2023

   overall1food1service1ambience1

   We actually didn’t even get a chance to eat. We had a reservation but waited 10 minutes for someone to even acknowledge us, even after we watched them seat the people directly in front of us at the host stand. Staff seemed less than thrilled that we were there. We ordered drinks but were told that the kitchen was extremely backed up. When our drinks were delivered, we asked about the back up and were told “I asked the manager and the kitchen but they don’t tell us anything.” We asked for the check for our drinks at that point. Waited 10 minutes and the check never came. Left cash on the table and left and will never be back.

   Emmy Squared Pizza - LouisvilleResponded on January 12, 2023Hi there, please accept our apologies. We are disappointed that you didn't get the opportunity to enjoy a meal with us. When dining with us, you are expect to get your food in a timely manner as well as attentive and friendly service, and we are sorry that you didn't receive either of those. We thank you for taking the time to leave us this feedback as it only helps us to improve. We hope you will give us another chance, and if so we would love to oversee your experience from start to finish.

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8. OT

   OpenTable Diner

   Louisville

   2 reviews

   1.0

   2 reviews

   Dined on January 7, 2023

   overall1food1service1ambience2

   Waiting 2 hours after we ordered to get our food. Even the salad and French fries took 2 hours. When we got the pizzza it wasn’t cooked all the way. The dough was still sticky. It was not appetizing. Won’t be back

   Emmy Squared Pizza - LouisvilleResponded on January 12, 2023Hi there, please accept our apologies. We are extremely sorry that you had to wait so long to receive your food, that should not be the case. This is not the standard we hold ourselves to, and you are right to be disappointed. We appreciate your honest feedback and have shared your comments with our team. We hope you will consider coming back to give us another chance, and if so, please contact us directly as we'd appreciate the opportunity to oversee your experience from start to finish.

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9. OT

   OpenTable Diner

   Des Moines

   2 reviews

   1.0

   2 reviews

   Dined on January 7, 2023

   overall1food1service2ambience2

   I will start by saying our meal was partially comped by the manager after we complained. We had to wait a half hour past our reservation, not a huge deal since it was a Saturday and busy, but when other parties that walk in after you that had reservations at the same time but check in after you(they we late) get sat before you, that’s slightly frustrating. Took over 20 minutes for our drinks to be delivered and we all thought they were awful. How you mess up a margarita, 3 sangria’s and an old fashioned in Kentucky is beyond me. Our appetizers took an hour and half to be prepared and at that point we were about to cancel our food when one of the pizzas was delivered, the runner set the pizza down, said “I don’t know what this is, but here you go.” It took another 30 minutes for the other 4 entrees to be delivered to the table. At that point we had already asked for boxes. The one burger that was ordered was not supposed to have cheese but of course it did, but at that point it wasn’t even worth saying anything, we just wanted to leave. Four of my guests are in town on a business trip and I choose this place as it looked fun and the food looked good. It was an awful experience and I’ve only mentioned the food. Not the fact we were sat by the back door(it’s cold out at 8pm with the door constantly opening) that 10 little girls opened every other minute running in and out while there parents sat a few tables over getting hammered having the time of their lives clearly forgetting they had children until one of them ran in bleeding. I’m embarrassed I choose this place. Like I said the manager comped part of the bill, and from the looks of it she had to that for other tables. Unfortunate evening.

   Emmy Squared Pizza - LouisvilleResponded on January 12, 2023Hi there, thank you for being our guest and for sharing your honest insights regarding your recent experience. Please accept our deepest apologies. We are very sad to read how much of a disappointment your meal was, and you are right to expect more from us. We acknowledge the negative reviews, and they have been shared with the team to ensure changes are made. We hope you will consider coming back to give us another chance to impress in the future.

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10. E

    Emily

    Louisville

    1 review

    vip
    1.0

    1 review

    Dined on January 7, 2023

    overall1food1service1ambience1

    We were there for an hour and a half and never received our pizza or salads. Our waitress was apologetic but informed us our food wasn’t coming any time soon. We had show tickets and had to leave without eating. No one around us had their food either. When I asked the manager about our order, she couldn’t have cared less. Will never go there again.

    Emmy Squared Pizza - LouisvilleResponded on January 12, 2023Hi Emily, we are extremely sorry that this was your experience. Please trust this is not the type of experience we want for our guests, and you are right to be upset. We hold ourselves to a higher standard, and are disappointed to have let you down. We can assure you that reviews are being shared with the team in order to make the necessary improvements. We do hope you will give us a second chance, and if you do, please don't hesitate to reach out to us directly.

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11. s

    slw01

    1 review

    2.0

    1 review

    Dined on January 7, 2023

    overall2food2service2ambience2

    Extremely slow service. Over an hour from being seated for reservation to getting food. Very little attention from waitstaff.

    Emmy Squared Pizza - LouisvilleResponded on January 12, 2023Hi there, please accept our sincere apologies. When you come to visit us at Emmy Squared Pizza - Nulu, you deserve the most attentive service, and we are saddened that was not the case. We do hope you will choose to visit us again. Please don't hesitate to reach out to us directly and we can assist in making your reservation and personally ensure you receive much better experience.

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12. OT

    OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined on January 6, 2023

    overall5food5service5ambience5

    Good 0pizza!

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13. OT

    OpenTable Diner

    Louisville

    2 reviews

    2.0

    2 reviews

    Dined on January 1, 2023

    overall2food3service1ambience5

    Came here on new years. Only place we could get a reservation at the last minute. We were seated immediately but our service was terrible. Our pizza took over 45 minutes to come out after we ordered it. Our server

    Emmy Squared Pizza - LouisvilleResponded on January 12, 2023Hi there, please accept our apologies. We are disappointed to read that you did not receive great service and that your food took so long to come out. This is not the type of experience we want for our guests, and you should expect better from us. We do hope you will choose to give us another chance in the near future to better impress.

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14. OT

    OpenTable Diner

    Louisville

    2 reviews

    vip
    1.0

    2 reviews

    Dined on December 30, 2022

    overall1food4service1ambience4

    Every time we eat here or try to eat here, the wait staff is so rude. The food isn’t worth the effort. One time we went in and were told that since we didn’t have a reservation, we couldn’t sit outside, on a nice day. I immediately got a reservation, while standing in front of her, and the host rolled her eyes when I told her we had reservations. This last time we had reservations and they wouldn’t let us sit outside. Every place else was seating people outdoors. Not worth dealing with these AHs.

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15. MB

    MBW40241

    Louisville

    2 reviews

    3.0

    2 reviews

    Dined on December 22, 2022

    overall3food3service2ambience3

    Perhaps I just schedule the wrong night but last two visits service has been lacking. With reservation stood unattended at hostess station for 5 or so minutes then around 15 minutes until waiter even came to table to welcome, order drinks, etc. pizza wasn’t also up to what I remember. Far greasier than previous visits. So perhaps an off night but not unlike previous visit. Shame too as the first few visits we were blown away by experience.

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16. KG

    KristineG

    Louisville

    1 review

    vip
    1.0

    1 review

    Dined on December 18, 2022

    overall1food4service1ambience3

    Only one server was working so service was extremely slow. Attempted to go back 1/28 and waited for 20 minutes at the table with no acknowledgment from any of the servers working.

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17. OT

    OpenTable Diner

    Philadelphia

    13 reviews

    2.0

    13 reviews

    Dined on December 11, 2022

    overall2food2service5ambience3

    The pizza and my sangria was disgusting worst Detroit style pizza I ever had no sauce on top just disgusting. The server was excellent and went out her way to get all I needed to try to make it taste better that was the only good thing. Would not return.

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18. b

    brookew

    Louisville

    1 review

    vip
    1.0

    1 review

    Dined on December 6, 2022

    overall1food5service1ambience1

    Unfortunately the worst service we’ve ever had. But the food is delish

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19. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on December 4, 2022

    overall3food2service3ambience3

    The was just okay

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20. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on December 3, 2022

    overall3food3service1ambience2

    We waited an hour for 2 pizzas when the restaurant was only about a third full. Our waitress asked us if we were ready to order 3 different times- each time we said yes- only to have her say she would be back. Same thing happened when we were finished and needed boxes. It was absolutely freezing inside- to the point my kids were shivering- and the appetizers were just ok.

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21. J

    Jeff

    Cincinnati

    3 reviews

    vip
    3.0

    3 reviews

    Dined on December 3, 2022

    overall3food4service2ambience3

    Pizza was good, especially the edge of the crust and sausage on the Big Al. Prices felt a tad high for what was provided, burger was $16-19 without any sides as an example. Service held the experience back. Took 15 minutes to get two cans of root beer, then 20 minutes to get a can of coke. At the end of the meal, it then took 45 minutes (and asking three different people) just to get the bill. Whole experience took 1 hour and 45 minutes somehow.

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22. ER

    EileenR

    Louisville

    3 reviews

    5.0

    3 reviews

    Dined on November 5, 2022

    overall5food5service5ambience5

    Great pizza, good prices, great venue!

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23. E

    Erica

    Louisville

    14 reviews

    vip
    5.0

    14 reviews

    Dined on November 4, 2022

    overall5food5service5ambience5

    Great service and food!

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24. R

    Robert

    Louisville

    70 reviews

    vip
    3.0

    70 reviews

    Dined on November 3, 2022

    overall3food3service3ambience3

    Our table was ready, per the reservation and we were seated immediately. The server was prompt and courteous and explained various items on the menu. We ordered two beers, which were out of stock, and ordered iced teas instead. Neither of us understood the concept of Mexican Coke or Mexican Sprite. The chicken appetizer was plentiful, and in my opinion, have the portion and half the price, but overall, very good. Our pizza was tasty and hot from the oven, but I thought it was a little small for the price we paid.

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25. D

    Drkevinz26

    Cincinnati

    17 reviews

    vip
    5.0

    17 reviews

    Dined on October 28, 2022

    overall5food5service5ambience5

    Creative pizzas that taste incredible. Goes well with a PBR.

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26. KM

    KatieM

    Louisville

    4 reviews

    vip
    5.0

    4 reviews

    Dined on October 27, 2022

    overall5food5service5ambience5

    Wonderful food, great service

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27. DY

    DanielY

    Grand Rapids

    5 reviews

    5.0

    5 reviews

    Dined on October 27, 2022

    overall5food5service5ambience5

    We went at 1:30 and there was only one other patron at the bar. We were able to order and receive our food in a timely fashion. There were a couple TVs with sports on behind the bar. Plenty of drink options available. The pizza was the perfect size for two people. The pizza sauce was perfect with a hint of sweet. Would go to again. Perfect place for lunch.

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28. BC

    BradC

    Cincinnati

    1 review

    1.0

    1 review

    Dined on October 15, 2022

    overall1food1service2ambience2

    Do not eat here. You can tell the mozzarella sticks are made from a frozen bag since 3 of ours weren’t all the way cooked. The cheese wasn’t even melted. The fries were barely warm. And the pizza wasn’t great. We were told the mozzarella sticks would’ve taken off the bill. Didn’t notice until it was too late that they weren’t. Needless to say, we won’t be back.

    Report
29. DC

    DebbyC

    Louisville

    46 reviews

    vip
    4.0

    46 reviews

    Dined on September 17, 2022

    overall4food5service4ambience5

    Always great food. Service was a little slow but we will be back!

    Report
30. JM

    JamieM

    Louisville

    1 review

    1.0

    1 review

    Dined on September 9, 2022

    overall1food1service1ambience1

    This is the 2nd time our family group of 1 1 has visited this restaurant after making a reservation for a GROUP OF 11 and were not seated together. The first time was one year ago for our 19 year old twins birthday celebration. I gave the restaurant the benefit of the doubt the first time because of pandemic circumstances and things just opening back up. Last night, no excuses. We were not seated together, there were absolutely no apologies made and no attempt to help adjust the situation. Not once did our server smile nor did she act even slightly personable. Oddly this was the exact experience we had last year. Now that it has happened twice I will never go back under any circumstances nor will I miss the opportunity to tell anyone not to go to this sad excuse for a restaurant. If that is the general type of behavior that is tolerated by the restaurant management I'm not at all sure how they are still open. I assure you it is not the food. Super limited menu, very pricey for pizza bread and deep fried chicken and a decline in quality from a year ago. Obviously they are cutting corners but definitely not cutting prices. For 11 of us WITH A 20% UNDESERVED TIP AUTOMATICALLY ADDED to our bill, the total was $300!!!!!! Pizza bread my friends, no talent or gourmet skills involved. A hefty $37 for a pitcher of sangria. I didn't think the price was out of line until we were served with what I would call a mini pitcher at best. My daughter serves at a very upscale restaurant in Bloomington and she was very surprised with the price. By far the most offensive service I think I have ever received, and to think there was a $48. tip automatically included. No wonder our stone cold face waitress didn't bother to concern herself with our satisfaction. I hope I've said enough to convince anyone considering to go to this hotdog stand, to save their money and hit a drive thru for better hospitality. Almost forgot they serve their sodas in the plastic bottles. High class!

    Emmy Squared Pizza - LouisvilleResponded on September 19, 2022Hi Jamie, We are surprised and saddened that you left Emmy Squared Pizza - Nulu with such a very poor impression. We always strive to join fresh, local ingredients with excellent preparation and truly hope that our quality and value go hand-in-hand. And, of course, you should expect consistently outstanding service. We sincerely apologize that the service you received was not up to our standards, and we will be addressing your comments with our team to make sure necessary changes are made.

    Report
31. OT

    OpenTable Diner

    Louisville

    1 review

    vip
    1.0

    1 review

    Dined on August 26, 2022

    overall1food5service1ambience4

    Waitress was extremely rude

    Report
32. K

    Katydid

    Louisville

    14 reviews

    vip
    4.0

    14 reviews

    Dined on August 20, 2022

    overall4food5service3ambience4

    Our waitress was friendly and pleasant. However, she would disappear for long periods of time. It took forever for to get our initial drink order although she brought us menus and introduced herself as soon as we were seated. The food was DELICIOUS! And the atmosphere was fun and lively with a view of the outdoor patio.

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33. M

    Maddox

    San Francisco

    3 reviews

    vip
    3.0

    3 reviews

    Dined on August 20, 2022

    overall3food5service2ambience3

    The food was good but the service was not. The hostess was not very friendly. They brought was water initially, but it took so long to come back for our drink order everyone was ready to order the entire meal. We also wanted to sit outside but they weren’t serving outside on a Saturday evening.

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34. 2

    25aniver

    Louisville

    1 review

    5.0

    1 review

    Dined on August 14, 2022

    overall5food4service5ambience5

    First time dining there, it was very good, little different on the pizza combinations, but that is what we were looking for. Dinosaur decor is interesting. server was outstanding.

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35. SL

    SandyL

    Louisville

    11 reviews

    vip
    1.0

    11 reviews

    Dined on August 13, 2022

    overall1food5service1ambience4

    Reservation was at 6:30. Got our drinks right away. Waited 1 1/2 hours and Got r cheese sticks and a salad . After over 2 hours and 15 min. we were told r pizza burned and that was it. The restaurant should should have not charged us a thing… it was a shame because the food is delicious and it was r 3rd visit! We won’t be returning. There is a serious problem in the kitchen. 2 hours and 15 minutes snd no pizza!!

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36. C

    Courts

    Louisville

    1 review

    1.0

    1 review

    Dined on August 13, 2022

    overall1food1service1ambience2

    Once we were seated, waited 15 minutes for a server to come over. Placed a 2 pizza order right away and an hour and 15 minutes later, no pizza and we were told it would be a while still. Ended up leaving because we had soccer tickets. This is the 2nd time this has happened to us there. We wanted to give it another chance because we understand things happen. Won’t be back.

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37. M

    Md81188

    Louisville

    2 reviews

    2.0

    2 reviews

    Dined on August 6, 2022

    overall2food3service3ambience2

    Drinks came slow and were just ok, we ordered food and 45 mins later they told us that we ordered was out. They did comp the one dish and were apologetic. Server was ok but we never got to order another drink. All in all kind of a blah experience. The foods always been great for takeout. We will stick with that from now on.

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38. CL

    CaraL

    Louisville

    3 reviews

    5.0

    3 reviews

    Dined on August 6, 2022

    overall5food5service5ambience5

    The menu is so enticing! Our selections were perfect! The drinks were delicious & fun! Excellent service and they were busy!

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39. KA

    KirstieA

    Louisville

    5 reviews

    4.0

    5 reviews

    Dined on July 31, 2022

    overall4food4service2ambience4

    Our server was very disengaged with our group. Barely checked on us at all and forgot drinks. The restaurant was not busy at all and we were told they weren’t taking any more reservations or walk ins. Which is understandable if they were short staffed, but our server just was not attentive at all. Food was great as always!

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40. GM

    GregM

    Western NC

    2 reviews

    vip
    4.0

    2 reviews

    Dined on July 29, 2022

    overall4food5service4ambience4

    Busy but good job

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