BJ's Restaurant & Brewhouse - Oxmoor Center Mall

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1. PP

   PaigeP

   Louisville

   1 review

   1.0

   1 review

   Dined on January 21, 2023

   overall1food4service1ambience3

   Very very slow service. Took forever(30 minutes) once seated and after we had to ask for a waitress before we got anyone to wait on us. Reservation at 6 tried to order the prime rib special and they were already out. Took an hour for food to come out and we still had no silverware. This restaurant really need to look closing part of their restaurant as they never seem to have enough employees to run at the level they are seating. It makes for a frustrating experience.

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on January 23, 2023We are so sorry you were not satisfied with your BJ’s visit and our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.

   Report
2. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined on January 21, 2023

   overall2food2service3ambience4

   Good was marginal and overpriced

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on January 22, 2023Sorry to hear that! Sounds like we really missed the mark, and we want to apologize for your less-than-stellar experience. Please swing back by our location and personally share this experience with the manager so we can do right by you.

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3. SK

   SteveK

   Louisville

   1 review

   5.0

   1 review

   Dined on January 20, 2023

   overall5food4service5ambience5

   Our server Matt did a fantastic job. He took really good care of the 4 of us. Our meal was really good and was served quickly.

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on January 22, 2023We're so glad to hear you were seated and served quickly. The only thing better than great food is great food served fast! We look forward to seeing you again.

   Report
4. TR

   TriciaR

   1 review

   1.0

   1 review

   Dined on December 22, 2022

   overall1food1service1ambience1

   We were NEVER seated and never ate! Spoke to manager and he did not care that we left without even being seated! !!

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on December 24, 2022We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurants.co m and provide the name your review was posted under and that it is about our Oxmoor Center Mall restaurant. Allow us a few days to get back to you. Thank you.

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5. RR

   RockinRose

   Orange County

   7 reviews

   3.0

   7 reviews

   Dined on December 19, 2022

   overall3food3service3ambience4

   Got the Prime Rib special everything was good it was busy in there but we were to full for our Pizookie's and asked to take them home and both came with vanilla ice cream and we were sad to see when we got home no ice cream. Called and told someone but they didn't seem to care just said sorry who was your waitress. Food was pretty good and server was good she was just busy and a little overwhelmed I think.

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on December 20, 2022We are sorry to read your recent experience with us was not up to par. We will work with our team to make sure this does not happen again.

   Report
6. K

   Kathy

   1 review

   5.0

   1 review

   Dined on December 18, 2022

   overall5food4service5ambience5

   Everything great but the soup was just OK. Wish they would bring back the strawberry beignet.

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on December 20, 2022Hi Kathy. We're so happy you enjoyed dining with us. Thanks for the kind review, and we hope to see you again soon.

   Report
7. SL

   SarahbethL

   Louisville

   35 reviews

   vip
   1.0

   35 reviews

   Dined on December 16, 2022

   overall1food2service4ambience2

   Not great food. Took an hour to get our food

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on December 17, 2022We are so sorry you were not satisfied with your BJ’s visit and our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.

   Report
8. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined on November 12, 2022

   overall1food1service1ambience1

   The restaurant was not seating people when we arrived due to a power outage that supposedly had happened. All of the lights were on and people were seated so uncertain what was going on. A phone call to let us know would have been appreciated.

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on November 14, 2022We are sorry to read your recent experience with us was not up to par. We will work with our team to make sure this does not happen again.

   Report
9. CH

   ChadH

   1 review

   2.0

   1 review

   Dined on November 10, 2022

   overall2food2service4ambience3

   Slightly overpriced and definitely under portioned for what this place truly is. It desperately wants to be a higher-end establishment, but the food is mediocre at best, and the ambiance is that of a more ostentatious Buffalo Wild Wings.

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on November 11, 2022Hi Chad. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.

   Report
10. PW

    PhilW

    Louisville

    7 reviews

    vip
    2.0

    7 reviews

    Dined on November 6, 2022

    overall2food3service1ambience1

    Reservations are not really reservations here, apparently. They put you into the front of the waiting list. We got there at 2pm with a baby and had to wait 20 mins to get a table, even though our "reservations" were at 2pm. Floor was slippery... even with rubber soled shoes on. Once seated and orders placed, service was VERY slow. They missed several things that were asked for. The food tasted fine, but I wouldn't return there, unless I was just going to eat at the bar.

    BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on November 8, 2022We are sorry to read your recent experience with us was not up to par, Phil. We will work with our team to make sure this does not happen again.

    Report
11. PB

    PamB

    Louisville

    1 review

    1.0

    1 review

    Dined on October 15, 2022

    overall1food4service1ambience1

    Worst service in a long time. No utensils napkins , Pepsi machine not working, ran out of strawberry lemonade, slow awful service. Only there because someone else picked the restaurant. Not my scene and BJs confirmed why.

    BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on October 17, 2022Hi Pam. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.

    Report
12. DE

    DocEd

    Louisville

    32 reviews

    vip
    4.0

    32 reviews

    Dined on September 12, 2022

    overall4food3service5ambience5

    Deep dish pizza could have been baked longer, a little doughy, . Could not taste any buffalo sauce on the buffalo chicken half of the pizza. On the positive side, the supreme was loaded with toppings

    BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on September 14, 2022Your feedback is what drives our coaching, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.

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13. BB

    BarryB

    1 review

    3.0

    1 review

    Dined on September 8, 2022

    overall3food3service3ambience5

    Our wing appetizer did not come out till after we were half way through our dinner. We are not bitter because of the current workforce shortage.

    BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on September 10, 2022Thanks for letting us know about the service issue. I'm sorry we were not up to par on your visit. We will work with our team so this does not happen again.

    Report
14. DM

    DebbieM

    Louisville

    18 reviews

    vip
    3.0

    18 reviews

    Dined on September 5, 2022

    overall3food4service5ambience3

    My dining experience was impacted by not having enough staff. My server was extremely busy, but she did amazing job. My appetizer came out with the main course, which was a waste we didn’t eat it.

    BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on September 7, 2022Your feedback is what drives our coaching, Debbie, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.

    Report
15. TH

    TraceyH

    Louisville

    4 reviews

    4.0

    4 reviews

    Dined on August 28, 2022

    overall4food4service3ambience4

    Food always great but not a fan of the steak. Chicken excellent!

    BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on August 30, 2022Thank you so much for your kind words, we strive to always provide great food for our guests to enjoy. We’re glad you loved the food and hope to see you back soon!

    Report
16. CS

    ChrisS

    Louisville

    12 reviews

    vip
    3.0

    12 reviews

    Dined on August 10, 2022

    overall3food5service2ambience3

    Restaurant barely had anyone in it but all diners were seated right now to to each other unless you went to the bar. Server took 10 mins to enter our drink and appetizer order on her electronic device. Dinner order was same. There were 4 in our party and it took us almost 2 hours to complete dinner in an almost empty restaurant. Food was good and drinks were as described. Might be an issue with staffing but it wasn’t fun.

    BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on August 12, 2022I am sorry you’ve had a terrible experience. We know your time is valuable and today we didn’t get it right. We hope you give us another chance to make this right!

    Report
17. OT

    OpenTable Diner

    Louisville

    1 review

    3.0

    1 review

    Dined on July 31, 2022

    overall3food4service1ambience4

    Food was decent service was horrible waitress barely acknowledged us didn’t know what she was doing sent us another table food when we hadn’t even ordered yet then took 30 mins to apologize came in at 5 didn’t leave till 7 didn’t leave a tip worst service ever will go again if didn’t waitress

    BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on August 2, 2022Thank you for bringing this to our attention. We are terribly sorry for our service during your visit. Our staff should be much more attentive, and we will address this with them. We hope you will give us another chance and if anything about your experience can be improved, don't hesitate to bring it to the attention of one of our managers.

    Report
18. G

    Guest

    Louisville

    1 review

    1.0

    1 review

    Dined on July 3, 2022

    overall1food1service1ambience3

    Waited 15 minutes before anyone come to seat us. Waited 50+ minutes for food to arrive, restaurant was not crowded at all, server would disappear for 15 minutes at times, food was cold once it finally came out. overall was not a good dining experience. I have been to BJ's many times before and it was also great tonight not so much.

    BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on July 5, 2022We appreciate the feedback. Thank you for letting us know that our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.

    Report
19. TH

    TraceyH

    Louisville

    5 reviews

    5.0

    5 reviews

    Dined on July 2, 2022

    overall5food5service5ambience4

    Service and food was excellent!!

    BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on July 4, 2022Hey Tracey! Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!

    Report
20. KM

    KendrickM

    1 review

    1.0

    1 review

    Dined on June 23, 2022

    overall1food1service1ambience1

    Waited an hr and 15 minutes for food Everyone’s food at the table was cold .Seen server every 30 minutes

    BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on June 27, 2022We are so sorry for the service you received from us. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.

    Report
21. S

    Servant

    Louisville

    7 reviews

    4.0

    7 reviews

    Dined on June 12, 2022

    overall4food4service4ambience4

    Good service. Good atmosphere, very relaxing. Everything I ordered looked good and tasted really good. I have been there before and I’ll come back.

    BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on June 15, 2022Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit

    Report
22. WC

    WestleyC

    Louisville

    2 reviews

    3.0

    2 reviews

    Dined on October 24, 2020

    overall3food3service3ambience3

    Not a bad eating experience, but not memorable. I may give it another try.

    Report
23. P

    Pc1029

    Louisville

    445 reviews

    vip
    4.0

    445 reviews

    Dined on September 19, 2020

    overall4food4service4ambience3

    We ordered the Ahi tuna salad & cheeseburger & fries. That salad is one of my favorites & I always ask for extra cucumbers & no wasabi & dressing on the side. It’s delicious, but this time the cucumbers that were added were not the usual thin sliced pickled, but small chopped regular cucumbers. Still good, but Not as good as usual. My husband’s burger was great.

    Report
24. TR

    TabathiaR

    1 review

    5.0

    1 review

    Dined on September 12, 2020

    overall5food5service5ambience5

    Great food and great service! It was a great night. We will go back.

    Report
25. SB

    SusanB

    1 review

    4.0

    1 review

    Dined on August 15, 2020

    overall4food4service4ambience5

    Reserved table online. We were immediately seated after checking in. Waitress was a bit slow but not to a troublesome degree. Food was good but not fantastic.

    Report
26. w

    wwpg

    Austin

    5 reviews

    5.0

    5 reviews

    Dined on August 2, 2020

    overall5food5service5ambience5

    Exceeded Expectations. Service excellent. Look forward to going again soon.

    Report
27. OT

    OpenTable Diner

    Louisville

    4 reviews

    vip
    5.0

    4 reviews

    Dined on July 29, 2020

    overall5food5service5ambience5

    Great Birthday celebration.

    Report
28. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on July 26, 2020

    overall2food3service2ambience2

    Hearing waitresses complain when customers would come in

    Report
29. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on July 25, 2020

    overall1food1service1ambience1

    Our food was horrible the waiter was horrible we couldn’t even get refills for our drinks we didn’t even get our drinks for 45 minutes after sitting down

    Report
30. OT

    OpenTable Diner

    Louisville

    4 reviews

    2.0

    4 reviews

    Dined on July 25, 2020

    overall2food2service3ambience4

    The venue is nice. However, the menu seems all over the place with no clear specialty items. We ordered the Siracha Queso as an appetizer which was very good, but they only 1/2 filled the bowl and for $7+ I expect to get my money’s worth. We also ordered the Spinach Dip and the Honey Siracha Brussel Sprouts too and they were pretty good. I order the Siracha dry rub boneless wings and was EXTREMELY unimpressed. It looked like frozen/bagged chicken and had more batter than chicken. Someone with me ordered the bone-in Garlic Parmesan wings and sent them back because they were very dry and not hot. I left with the impression that the food served here is just basic bar food but priced much higher. However, the restaurant manager was very pleasant and accommodating and was even able to accommodate an increase in our party size at the last minute.

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31. B

    Bodo

    Louisville

    4 reviews

    5.0

    4 reviews

    Dined on July 18, 2020

    overall5food5service4ambience4

    Food was well seasoned and very tasty. Tables were well spaced apart and the ambiance was relaxed. Good experience.

    Report
32. LM

    LukasM

    1 review

    5.0

    1 review

    Dined on July 16, 2020

    overall5food5service3ambience5

    Everything was great, not the best experience with our server, but the rest of the night/atmosphere made up for the lack of expression from our server

    Report
33. A

    Allen

    Louisville

    11 reviews

    4.0

    11 reviews

    Dined on June 13, 2020

    overall4food3service3ambience3

    Food and service was ok, not great. Got drinks wrong. It also took along time for food.

    Report
34. OT

    OpenTable Diner

    Louisville

    1 review

    2.0

    1 review

    Dined on June 6, 2020

    overall2food1service4ambience3

    Not great food quality

    Report
35. t

    terim

    Louisville

    1 review

    5.0

    1 review

    Dined on June 6, 2020

    overall5food5service3ambience5

    Had to ask the server to refill my drink twice, otherwise it was an excellent experience and my wife and I will return in the future. The food was awesome! Server was nice, I am just used to other servers who bring you a fresh drink when it’s half gone.

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36. SB

    SteveB

    Louisville

    3 reviews

    4.0

    3 reviews

    Dined on May 30, 2020

    overall4food4service5ambience5

    Given the circumstances, the experience was excellent. Our only problem was with the bill, which the server quickly corrected.

    Report
37. OS

    OfSummersDreams

    Louisville

    1 review

    5.0

    1 review

    Dined on May 24, 2020

    overall5food5service5ambience5

    Good social distancing happening that evening. Server was a bit stressed, but we told her to take her time and breath. All went well and we appreciated her service.

    Report
38. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on February 23, 2020

    overall2food2service1ambience3

    The waiter was the problem..it took him forever just to bring our drinks and that includes water had to ask another waiter for some.

    Report
39. FM

    FredM

    Louisville

    20 reviews

    vip
    2.0

    20 reviews

    Dined on February 23, 2020

    overall2food3service2ambience4

    Let's just hope they were having a a bad night. Some of our food was very slow coming out of the kitchen. Food that was brought to us first was warm'ish; not hot or cold. One plate was sent back to be reheated and it took a quite a while to get it back out of the kitchen. Basically, in our group of seven, only a few of us were able to eat at the same time. They adjusted the bill on a couple of tabs, but not all of us. We were offered free desserts - not something I could take advantage of due to diet restrictions. We will go back. Having been there many times I know ( & hope) this was an isolated incident.

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40. OT

    OpenTable Diner

    Louisville

    1 review

    4.0

    1 review

    Dined on February 22, 2020

    overall4food2service3ambience3

    Overall lackluster food. And there were pieces of broken toothpick in my club sandwich. And no they weren't the ones holding it together, these were additional broken toothpick pieces inside my sandwich. Unlikely we will be back.

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