BJ's Restaurant & Brewhouse - Jacksonville North

Sort by

1. w

   wkoffel

   New England

   17 reviews

   vip
   1.0

   17 reviews

   Dined on May 15, 2023

   overall1food4service4ambience4

   This was the first of two consecutive nights of reservations at this location. The first went fine and everything was I would expect for this chain. The next night I arrived and ate. Again, the service and food were fine. However, when I returned to my hotel room, I saw that the restaurant canceled my reservation just about the time I was seated. As the email indicated, I called the restaurant. The employee was not able to correct the situation but got a manager. After explaining what happened, the manager admitted that the host may have pushed the wrong button (cancel instead of arrived). He said there was nothing they could do. Even when I said I would cancel the reservation for tomorrow night, he just said good bye and hung up. Apparently this location does not care for repeat customers.
   

   BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on May 19, 2023We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurants.co m and provide the name your review was posted under and that it is about our Jacksonville North restaurant. Allow us a few days to get back to you. Thank you.
   

   Report
2. MO

   MichelleO

   1 review

   5.0

   1 review

   Dined on May 9, 2023

   overall5food5service5ambience5

   Good food for the price and the atmosphere was great for a business meeting. We did not have to raise our voice over other patrons or noise.
   

   BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on May 11, 2023Michelle, thank you so much for the great feedback! We strive to make this restaurant a place that everyone can enjoy. See you again soon!
   

   Report
3. TR

   TiaRose

   Tampa

   7 reviews

   3.0

   7 reviews

   Dined on April 9, 2023

   overall3food3service4ambience3

   The garlic knots were too doughy. My first bite of food(Chipotle salmon), there was something very hard that should not have been there. My boyfriend didn't like the appearance of his meal. It was not bright and inviting like pictured. It took away from his experience. He didn't really enjoy it (shrimp scampi pasta). Modelos were great.
   

   BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on April 12, 2023Thank you for your feedback. We are sorry about your meal and hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make it right while you are still dining with us. Thanks again.
   

   Report
4. RM

   RobertM

   Jacksonville

   1 review

   4.0

   1 review

   Dined on April 2, 2023

   overall4food5service5ambience4

   We were very pleased with the service Jordan provided our table of 6. The menu is extensive and gave each of us many options.
   

   BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on April 6, 2023Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
   

   Report
5. JZ

   JoeZ

   Coastal Georgia

   91 reviews

   vip
   4.0

   91 reviews

   Dined on March 29, 2023

   overall4food5service5ambience4

   Meal was great and service was excellent we could not ask for anything more
   

   BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on March 31, 2023Thank you for this kind review, Joe. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
   

   Report
6. RR

   RobertR

   Jacksonville

   1 review

   4.0

   1 review

   Dined on February 11, 2023

   overall4food2service5ambience4

   The service was outstanding, both from our server and the manager. The noise level was pretty high but this is a restaurant & bar so it was expected. The Prime Rib was horrible, one side pan seared to the point the meat was dried out, hard to cut and no flavor. I have never had a prime rib cut at 1/2 an inch (or less) anywhere before and at $30.95 was very disappointed on all levels with this piece of meat. AGAIN I have to state that the server and manager were great, the observed the prime rib, apologized and offed a new one, this I turned down so they took it off the bill. The fried squid was very good, the salad was excellent, crisp and fresh as was the chicken salad my wife had. Desert was amazing as well.
   

   BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on February 13, 2023Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
   

   Report
7. L

   Lively

   Jacksonville

   66 reviews

   5.0

   66 reviews

   Dined on January 14, 2023

   overall5food5service5ambience5

   Great time with family watching sports and enjoying the atmosphere. Great service.
   

   BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on January 16, 2023Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit.
   

   Report
8. L

   Larry

   Jacksonville

   6 reviews

   2.0

   6 reviews

   Dined on December 28, 2022

   overall2food3service2ambience4

   Made a reservation and the. Waited 30 minutes after the reserved times while walk in parties got tables. Have no idea why. Then it took another 40 minutes to get our food which was cold and dry. Would not recommend this BJs. They do have a good selection. There were six of us and we all got something different. Soup was ice cold. Gosh and chips cold and soggy, all of it.
   

   BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on December 30, 2022Sorry to hear that! Sounds like we really missed the mark, and we want to apologize for your less-than-stellar experience. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Report
9. P

   Pippa

   Fort Lauderdale

   9 reviews

   4.0

   9 reviews

   Dined on December 24, 2022

   overall4food5service1ambience4

   Nice place, food was very good, not excellent but very good. service (server was terrible, if it is your first night, say so.. give yourself half a chance, if he has been there a while he needs another job. It wasn't busy, 1/2 an hour for drinks ? Then 1/3 of the order wrong, then we cancelled the second round of drinks as 1. They turned up after we had settled the bill, and he must be colour blind. when white wine is ordered and red turns up ....... Anyway, let us hope he gets a few more chances and learns the menu... We would recommend the place but hope you get a better server. The choice of beer is amazing and the food is very good.
   

   BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on December 26, 2022Hi Pippa. We are so sorry for the service you received from us. We would have felt the same way you did about this visit. Our service should be much better. We will address this with our staff and hope you can give us another chance. Thank you for your feedback. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Report
10. EB

    EdwardB

    Raleigh

    1 review

    5.0

    1 review

    Dined on December 4, 2022

    overall5food5service5ambience5

    The staff greeting you is exceptionally nice. The food was perfectly prepared, specially the tri-tip steak. My server went above and beyond!! I highly recommend. I definitely will return the next time I’m in Jacksonville.
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on December 5, 2022Hi Edward! Thank you for the positive comments. We're very happy you enjoyed dining with us. We look forward to seeing you again soon!
    

    Report
11. MD

    MaryD

    Jacksonville

    4 reviews

    4.0

    4 reviews

    Dined on December 1, 2022

    overall4food5service5ambience5

    My friend and I had a very pleasant experience at BJ's. We met there for lunch and were seated right away. I ordered the enlightened Ahi salad and my friend ordered the soup/salad combo. I had requested no won ton strips and added eggs but when the dish was presented, there were no eggs and the won ton strips were on top. I reminded our server and she took the plate away. She returned shortly with the dish prepared as I had ordered it. It was delicious!! My friend enjoyed her Ceasar salad and broccoli cheddar soup, as well. I will definitely return
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on December 3, 2022Thank you so much for your kind words, we strive to always provide great food for our guests to enjoy. We’re glad you loved the food and hope to see you back soon!
    

    Report
12. S

    Susan

    Jacksonville

    2 reviews

    5.0

    2 reviews

    Dined on November 11, 2022

    overall5food5service5ambience5

    Veterans Day . Service was great. I like that management came around also . Our waitress was excellent. Food was excellent.
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on November 13, 2022Susan, thank you so much for the great feedback! We strive to make this restaurant a place that everyone can enjoy. See you again soon!
    

    Report
13. OT

    OpenTable Diner

    Atlanta Metro

    1 review

    5.0

    1 review

    Dined on October 29, 2022

    overall5food5service5ambience4

    We had the Kiki to end all Kiki, we were all amazed at the experience and food we had. GOOPED and GAGGED!
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on November 1, 2022We're so happy you enjoyed dining with us. Thanks for the kind review, and we hope to see you again soon.
    

    Report
14. K

    Key1

    Jacksonville

    1 review

    5.0

    1 review

    Dined on October 12, 2022

    overall5food5service5ambience5

    Our server was excellent. Accommodated us because they food didn’t come all out together .
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on October 16, 2022Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
    

    Report
15. OT

    OpenTable Diner

    Jacksonville

    9 reviews

    5.0

    9 reviews

    Dined on September 8, 2022

    overall5food5service5ambience5

    Chef came out to just say hi! Food was good. Ambience was perfect for a business lunch!
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on September 10, 2022Thank you so much for this review. We're very happy you enjoyed dining with us. We look forward to seeing you again soon!
    

    Report
16. SD

    StephanieD

    Jacksonville

    1 review

    5.0

    1 review

    Dined on August 14, 2022

    overall5food5service5ambience4

    impressed they haven't had to reduce their menu, great options lots of selection, our server was really great, she made the experience really positive. food was very good.
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on August 16, 2022Thank you for this kind review, Stephanie. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
    

    Report
17. I

    Inegotiate

    New York Area

    10 reviews

    vip
    5.0

    10 reviews

    Dined on July 23, 2022

    overall5food5service5ambience4

    Great food, great service and nice atmosphere! A must visit for all!
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on July 25, 2022WOW! We loved your comments, thanks for the great “pat on the back,” we really appreciate it! Looking forward to serving you again.
    

    Report
18. OT

    OpenTable Diner

    Jacksonville

    1 review

    3.0

    1 review

    Dined on July 10, 2022

    overall3food2service5ambience4

    The food wasn’t very tasty; the blackened salmon was awful and it simply didn’t taste right… The waitress was outstanding and so were the drinks…
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on July 12, 2022I am so sorry to hear about the issues with your food. I wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.
    

    Report
19. L

    Luvtoeatout

    Tampa

    4 reviews

    3.0

    4 reviews

    Dined on June 29, 2022

    overall3food4service2ambience3

    They good was good, our server was nice, but they don’t have enough help.
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on July 1, 2022Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
    

    Report
20. OT

    OpenTable Diner

    Baltimore

    4 reviews

    5.0

    4 reviews

    Dined on June 26, 2022

    overall5food5service5ambience5

    The service was excellent! Food was delicious and presented in a timely manner. Will be back.
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on June 28, 2022Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
    

    Report
21. TE

    TERRYB

    Jacksonville

    1 review

    3.0

    1 review

    Dined on June 12, 2022

    overall3food5service1ambience3

    Food was great, portions were fantastic, service was lousy....waited 7 minutes after our food was served to get utensils.....has to track down waiter to get refills on drinks
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on June 14, 2022We appreciate the feedback. Thank you for letting us know that our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
    

    Report
22. NL

    NoLobstah2Visit

    Charleston

    12 reviews

    vip
    3.0

    12 reviews

    Dined on June 3, 2022

    overall3food2service5ambience4

    It appears you are making a reservation on Open Table. All you are doing is putting your name on the wait list at that time.
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on June 5, 2022We are sorry to read your recent experience with us was not up to par. We will work with our team to make sure this does not happen again.
    

    Report
23. YJ

    YellowJacketTraveller

    Coastal Georgia

    1 review

    2.0

    1 review

    Dined on May 28, 2022

    overall2food3service1ambience3

    We arrived on time for our 6:30pm reservation and did not get seated until after 7pm after getting promised by the host that we would be given priority and moved to the top of the list, which ended up being a false statement. Four parties already checked in ahead of us were seated prior to us and our group were the last ones left when our reservation was finally acknowledged 30 minutes later. Our server, Cassandra, failed to deliver a nachos appetizer we ordered and only rembered the item after we made mention of it when all our entrees were brought out 45 minutes after we had placed our order. The nachos appetizer we ordered was clearly sitting in the kitchen and ready many, many, many minutes earlier as Cassandra brought it out literally less than 5 minutes after we brought it up when the entrees were delivered. The quality of the appetizer was clearly one that sat untouched for at least 20 to 30 minutes as the chips already lost their crispness, the avocados already lost its green, the chili had started to dry up and the overall temperature of the item had already reached a cool state. From start to finish, our visit to this location lasted 2 hours from 6:30pm to 8:30pm because of the lackluster service we experienced.
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on May 31, 2022We are so sorry for the service you received from us. We would have felt the same way you did about this visit. Our service should be much better. We will address this with our staff and hope you can give us another chance. Thank you for your feedback. Please swing back by our location and personally share this experience with the manager so we can do right by you.
    

    Report
24. RW

    RebeccaW

    Jacksonville

    1 review

    5.0

    1 review

    Dined on May 3, 2022

    overall5food5service5ambience5

    Lovely dinner with our adult grandsons. Good food, good service. Totally enjoyed our time there!
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on May 5, 2022Thank you for this kind review, Rebecca. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
    

    Report
25. OT

    OpenTable Diner

    Jacksonville

    1 review

    3.0

    1 review

    Dined on April 30, 2022

    overall3food3service4ambience3

    My wife’s burger was under cooked.
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on May 2, 2022We are sorry to have disappointed you. Our food should have been much better than what you have described here. Please know that we will address this with our team, and thank you for taking the time to leave us your review.
    

    Report
26. H

    Hobbykk

    Jacksonville

    1 review

    5.0

    1 review

    Dined on April 2, 2022

    overall5food5service4ambience5

    Our food was and experience was overall really great. Everything was just very very slow. We were there for nearly 2.5 hours.
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on April 4, 2022I am sorry you’ve had a terrible experience. We know your time is valuable and today we didn’t get it right. We hope you give us another chance to make this right!
    

    Report
27. SH

    SamH

    Jacksonville

    3 reviews

    1.0

    3 reviews

    Dined on March 25, 2022

    overall1food1service3ambience3

    My food was fine,but my girlfriends Brussels sprout salad with shrimp was not good. Brussels sprouts were so hard you couldn’t cut. I told manager about it. Didn’t think I should be charged for her meal
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on March 27, 2022We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurants.c om and provide the name your review was posted under and that it is about our Jacksonville North restaurant. Allow us a few days to get back to you. Thank you
    

    Report
28. B

    Breakfastluvr

    San Diego

    5 reviews

    3.0

    5 reviews

    Dined on March 7, 2022

    overall3food3service4ambience4

    They were understaffed, so they were out of a lot of menu items. The waiter Andrew is great though 😍
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on March 8, 2022Thank you for letting us know about the issue. I am so sorry about this! We will address this with our staff and hope you can give us another chance.
    

    Report
29. KM

    KennethM

    Jacksonville

    1 review

    3.0

    1 review

    Dined on February 12, 2022

    overall3food4service1ambience4

    The waiter was great the kitchen was horrible I got my rib eye before anything the salad was last soup was last soup was full of salt rib eye was all fat. For 32.00 not good the tri tip my girlfriend had was great
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on February 15, 2022Hi Kenneth. I am so sorry to hear about the issues with your food. I wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.
    

    Report
30. D

    Disappointed

    Jacksonville

    2 reviews

    2.0

    2 reviews

    Dined on February 9, 2022

    overall2food1service4ambience3

    It was national pizza day and the restaurant was out of pizza. Weird. Hamburgers were good but not very warm. French fries were cool. The shining light was good service. Overall, very disappointing
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on February 11, 2022I am so sorry to hear about the issues with your food. I wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.
    

    Report
31. CK

    CrystalK

    Jacksonville

    1 review

    1.0

    1 review

    Dined on January 16, 2022

    overall1food1service1ambience1

    The server was horrible. Asked several times for refills and straws and never received either one
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on January 17, 2022Hi Crustal. We are so sorry for the service you received from us. We would have felt the same way you did about this visit. Our service should be much better. We will address this with our staff and hope you can give us another chance. Thank you for your feedback. Please swing back by our location and personally share this experience with the manager so we can do right by you.
    

    Report
32. MS

    MichaelS

    Jacksonville

    1 review

    4.0

    1 review

    Dined on January 8, 2022

    overall4food5service2ambience4

    Service once we got to the table wasn’t very good at all, incorrect drink orders and just a very slow server. Also, pick a better music channel for your restaurant, music was awful and way too loud. Food quality saved the experience. I would only recommend the restaurant because of the food quality, everything else was less than average.
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on January 11, 2022Your feedback is what drives our coaching, Michael! I’m sorry we were not up to par on your visit. We will work with our team so this does not happen again.
    

    Report
33. JS

    JustSoYummy

    Indiana

    18 reviews

    5.0

    18 reviews

    Dined on January 3, 2022

    overall5food5service5ambience5

    Ashleigh was our server & she was amazing. We had the best time. Food was wonderful, restaurant was comfortable and the drinks were amazing. We loved the Salted Caramel Pizzookie. Yum!
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on January 5, 2022Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
    

    Report
34. ES

    EdSs

    Jacksonville

    1 review

    4.0

    1 review

    Dined on January 1, 2022

    overall4food4service5ambience5

    Good restaurant for the family. Good staff. Good ambience.
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on January 2, 2022Thank you very much for this review. We're so happy you feel this way about us, and we hope to see you soon.
    

    Report
35. MD

    MaryD

    Jacksonville

    4 reviews

    5.0

    4 reviews

    Dined on December 13, 2021

    overall5food5service5ambience5

    My husband and I enjoyed dining. It was very pleasant and he was able to watch the football games! The service was excellent and the food was delicious. We will definitely return soon.
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on December 14, 2021WOW! I loved your comments Mary, thanks for the great “pat on the back.” We really appreciate it! Looking forward to serving you again. Don't forget to sign up for Premier Rewards PLUS before your next visit and snag a free Pizookie®!
    

    Report
36. U

    Unknown13

    Tallahassee

    1 review

    2.0

    1 review

    Dined on November 19, 2021

    overall2food3service1ambience3

    Food was above average. Drinks were ok. Service wasn't good.
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on November 22, 2021Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
    

    Report
37. g

    golfnut

    Jacksonville

    27 reviews

    vip
    3.0

    27 reviews

    Dined on November 11, 2021

    overall3food3service2ambience2

    the service was slow and our server was rude. all of our food came at the same time
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on November 16, 2021Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
    

    Report
38. OT

    OpenTable Diner

    New Orleans

    1 review

    1.0

    1 review

    Dined on October 29, 2021

    overall1food1service1ambience1

    Order wrong, never got part of order, bar service slow. Over priced.
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on November 1, 2021Thank you for letting us know about the service issues. I am so sorry about this! We will address this with our staff and hope you can give us another chance.
    

    Report
39. MD

    MaryD

    Jacksonville

    4 reviews

    5.0

    4 reviews

    Dined on September 17, 2021

    overall5food5service5ambience5

    Dining here was the perfect way to end my "ME" day, after going to the movies. I had the Root Beer Glazed Ribs with spicy coleslaw and finished with a strawberry shortcake pizookie. Both were delicious and very filling. My waitperson was very pleasant and checked on me without being overbearing. I will definitely return.
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on September 20, 2021Thank you so much for the great feedback, Mary! We strive to make this restaurant a place that everyone can enjoy!
    

    Report
40. TD

    TriciaD

    Jacksonville

    1 review

    5.0

    1 review

    Dined on September 15, 2021

    overall5food5service5ambience5

    The waiters are awesom Josh n I think Jarred were both awesome.
    

    BJ's Restaurant & Brewhouse - Jacksonville NorthResponded on September 16, 2021Thanks for stopping by BJ's Restaurant & Brewhouse! We're glad that our service impressed you so much, and we look forward to seeing you again.
    

    Report