Kona Grill - Baltimore

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1. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food3service1ambience2

   This was the worst service I have ever received. Arrived at 6:15 for our reservation for 10. Ordered appetizers and drinks. No appetizers were brought, so we asked for table bread at 7:00. At 7:30 two dinners were brought out. Still had not gotten appetizers or bread. Tried to cancel them but was told it was too late. At 7:48, two salads were brought out. Still no appetizers or bread. Three more dinners arrived at 7:57. The res t of the meals came at 8:05. This was 35 minutes after the first two dinners were delivered! The bread and appetizers finally arrived with the last meals. We were told we would not be charged for the appetizers, but we were. At 8:50, we requested the bill which we received at 9:05. We were basically there for three hours, and no one got to eat together as meals were delivered at different times. We were charged for appetizers that arrived with our meals. The restaurant was not full, and people who arrived after us left before we had even received our meals. This was the worst service EVER!

   Report
2. BO

   BillO

   New York Area

   6 reviews

   vip
   1.0

   6 reviews

   Dined 3 days ago

   overall1food3service1ambience4

   service was bad and very slow, took over an hour to get salads.

   Report
3. CM

   CandaceM

   Washington DC

   14 reviews

   2.0

   14 reviews

   Dined 6 days ago

   overall2food2service4ambience4

   We had the shrimp tacos and they were dry. They were a little cheap with the shrimp too. I was not pleased but I ate them anyway. Our server, Shaquille, was very nice and attentive though. That made up for the dry tacos. I can see why they don’t get a large crowd. It was pretty empty in there when we first arrived. It picked up some more when we were leaving .

   Report
4. S

   Spider7365

   Seattle

   10 reviews

   vip
   3.0

   10 reviews

   Dined on March 22, 2023

   overall3food3service4ambience4

   The food was good but arrived at table cold. Especially for a steak. I thought the service was ok as the server seemed a bit overwhelmed with our table of 12. This was an average experience as I have had much better the previous years

   Report
5. KR

   KristaR

   1 review

   4.0

   1 review

   Dined on March 22, 2023

   overall4food5service4ambience5

   Went here twice while in Baltimore for a week, I would definitely recommend it.

   Report
6. j

   jacquelynw

   Philadelphia

   1 review

   5.0

   1 review

   Dined on March 18, 2023

   overall5food5service5ambience5

   Had a great time. Food was good and service was great.

   Kona Grill - BaltimoreResponded on March 19, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

   Report
7. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined on March 18, 2023

   overall1food1service4ambience3

   Very over priced food that was cold and over cooked

   Report
8. OT

   OpenTable Diner

   Baltimore

   1 review

   3.0

   1 review

   Dined on March 18, 2023

   overall3food2service4ambience5

   Over priced bland piece of salmon… come to think of it, it was probably due to the pistachio crust… pistachios are expensive 🤨🤔🙄

   Report
9. a

   annie

   Baltimore

   4 reviews

   vip
   4.0

   4 reviews

   Dined on March 17, 2023

   overall4food4service3ambience3

   Dined at the bar on St. Patty's day. Several good values for food. Service slow at the beginning and end of time at the bar but good overall.

   Kona Grill - BaltimoreResponded on March 19, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

   Report
10. KM

    KaueMC

    Baltimore

    4 reviews

    vip
    1.0

    4 reviews

    Dined on March 10, 2023

    overall1food1service1ambience1

    Absolutely appalling service. The rudest host and servers I've ever seen. We left after 15 minutes of NOT being attended to. Would not recommend it to anyone.

    Kona Grill - BaltimoreResponded on March 12, 2023We appreciate you bringing your concerns to our attention and we sincerely apologize to hear that your dining experience was not up to our usual acclaim. We take pride on our attention to detail and it was unusual to hear that your experience did not match our expectations. We will be reaching out via private message to follow up on your experience and we hope you would give us the opportunity to make it right. Antonio - General Manager

    Report
11. OT

    OpenTable Diner

    Baltimore

    3 reviews

    5.0

    3 reviews

    Dined on March 5, 2023

    overall5food5service5ambience5

    Excellent food! Everything we ordered was fantastic but the meatball appetizer was the best we ever had. Will definitely come again.

    Kona Grill - BaltimoreResponded on March 12, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
12. OT

    OpenTable Diner

    Baltimore

    22 reviews

    vip
    5.0

    22 reviews

    Dined on February 26, 2023

    overall5food5service5ambience5

    We enjoyed the Sunday brunch. The macadamia nut French toast was excellent and the brunch potatoes (which I was skeptical about since they had bacon in them) were amazing good. The brainiac could have used a little more icing but was very tasty. A great Kona margarita and a $19 bottomless mimosa rounded out our order. We tried 4 flavors …. Preference: raspberry (although they didn’t have blueberry or watermelon). The waitress was great!

    Kona Grill - BaltimoreResponded on March 5, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
13. A

    Anon

    1 review

    1.0

    1 review

    Dined on February 18, 2023

    overall1food5service1ambience1

    Me and my party had reservations for my best friend’s birthday dinner. We came in at our scheduled time and we were told that there would be a 25 minute wait WITH our reservation. We ended up waiting an entire hour to be seated. Others with reservations were told even longer. Terrible scheduling, absolutely ridiculous wait time with not enough seating. The food was good though.

    Kona Grill - BaltimoreResponded on February 25, 2023We appreciate you bringing your concerns to our attention and we sincerely apologize to hear that your dining experience was not up to our usual acclaim. We take pride on our attention to detail and it was unusual to hear that your experience did not match our expectations. We will be reaching out via private message to follow up on your experience and we hope you would give us the opportunity to make it right. Antonio - General Manager

    Report
14. MH

    MoniqueH

    1 review

    1.0

    1 review

    Dined on February 18, 2023

    overall1food3service1ambience2

    Poor service need more workers waited a hour just for someone to help us

    Kona Grill - BaltimoreResponded on February 25, 2023We appreciate you bringing your concerns to our attention and we sincerely apologize to hear that your dining experience was not up to our usual acclaim. We take pride on our attention to detail and it was unusual to hear that your experience did not match our expectations. We will be reaching out via private message to follow up on your experience and we hope you would give us the opportunity to make it right. Antonio - General Manager

    Report
15. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on February 15, 2023

    overall1food3service1ambience3

    Mouse ran out. Waited 40 minutes for food

    Kona Grill - BaltimoreResponded on February 25, 2023We appreciate you bringing your concerns to our attention and we sincerely apologize to hear that your dining experience was not up to our usual acclaim. We take pride on our attention to detail and it was unusual to hear that your experience did not match our expectations. We will be reaching out via private message to follow up on your experience and we hope you would give us the opportunity to make it right. Antonio - General Manager

    Report
16. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on February 15, 2023

    overall5food5service5ambience5

    Everything was great from the food and waitress on down.

    Kona Grill - BaltimoreResponded on February 25, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
17. OT

    OpenTable Diner

    Baltimore

    2 reviews

    vip
    4.0

    2 reviews

    Dined on February 14, 2023

    overall4food4service4ambience4

    Good food and dessert

    Kona Grill - BaltimoreResponded on February 25, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
18. O

    Offer

    1 review

    1.0

    1 review

    Dined on February 12, 2023

    overall1food3service1ambience1

    The host was very rude and unprofessional. I informed the manager about host which didn't make the situation better. The manager never apologized for host behavior But gave me my guess a free drink.. The manager acted like he was more upset with me because of the way I responded to the host being disrespectful towards me. The manager act like he didn't care this was my 2nd time coming to the restaurant but because of the disrespectful host yesterday will be my last time!!

    Kona Grill - BaltimoreResponded on February 25, 2023We appreciate you bringing your concerns to our attention and we sincerely apologize to hear that your dining experience was not up to our usual acclaim. We take pride on our attention to detail and it was unusual to hear that your experience did not match our expectations. We will be reaching out via private message to follow up on your experience and we hope you would give us the opportunity to make it right. Antonio - General Manager

    Report
19. OT

    OpenTable Diner

    Atlanta Metro

    1 review

    1.0

    1 review

    Dined on February 12, 2023

    overall1food1service2ambience1

    It was my daughters 16th birthday and the host was awful! The waiter was fine and the food was meh. Definitely would not recommend.

    Kona Grill - BaltimoreResponded on February 25, 2023We appreciate you bringing your concerns to our attention and we sincerely apologize to hear that your dining experience was not up to our usual acclaim. We take pride on our attention to detail and it was unusual to hear that your experience did not match our expectations. We will be reaching out via private message to follow up on your experience and we hope you would give us the opportunity to make it right. Antonio - General Manager

    Report
20. PB

    PatrickB

    Washington DC

    14 reviews

    vip
    2.0

    14 reviews

    Dined on February 12, 2023

    overall2food3service5ambience4

    Showed up at 6:50 with a 7:00 reservation and were told it would be at least an hour before we got a table. The host told three other groups also with reservations, the same thing. As we were about to leave, we were told that a table opened up. Our group of 4 had all looked at the menu on their website and decided what we wanted. To our dismay, they were serving a "condensed menu" for Valentines weekend. None of the items we had chosen were available. They were also out of the sea bass. So we ordered from the very small number of remaining items. The food was mediocre at best. The service was very good, friendly and timely.

    Kona Grill - BaltimoreResponded on February 12, 2023We appreciate you bringing your concerns to our attention and we sincerely apologize to hear that your dining experience was not up to our usual acclaim. We take pride on our attention to detail and it was unusual to hear that your experience did not match our expectations. We will be reaching out via private message to follow up on your experience and we hope you would give us the opportunity to make it right. Antonio - General Manager

    Report
21. OT

    OpenTable Diner

    Washington DC

    1 review

    2.0

    1 review

    Dined on February 11, 2023

    overall2food2service1ambience3

    Food was not worth the price. Service was very slow!

    Kona Grill - BaltimoreResponded on February 12, 2023We appreciate you bringing your concerns to our attention and we sincerely apologize to hear that your dining experience was not up to our usual acclaim. We take pride on our attention to detail and it was unusual to hear that your food did not match your expectations. We will be reaching out via private message to follow up on your experience and we hope you would give us the opportunity to make it right. Antonio - General Manager

    Report
22. OT

    OpenTable Diner

    Baltimore

    5 reviews

    3.0

    5 reviews

    Dined on February 11, 2023

    overall3food2service1ambience4

    This place was disappointing! My salmon was raw in the middle, the Alfredo penne was drenched in lemon juice and overpowered the taste. While the service was good the hostess was outside smoking a cigarette. The staff was lounging around during service. This was my first and last experience at the Kona Grill

    Kona Grill - BaltimoreResponded on February 12, 2023We appreciate you bringing your concerns to our attention and we sincerely apologize to hear that your dining experience was not up to our usual acclaim. We take pride on our attention to detail and it was unusual to hear that your Salmon and Lemon Garlic Penne did not match your expectations. We will be reaching out via private message to follow up on your experience and we hope you would give us the opportunity to make it right. Antonio - General Manager

    Report
23. TR

    TammyR

    1 review

    5.0

    1 review

    Dined on February 9, 2023

    overall5food5service5ambience5

    Service was great, food was great. Our lunch was kept to under 1 hour from beginning to end. It was appreciated.

    Kona Grill - BaltimoreResponded on February 12, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
24. CN

    ChristopherN

    Washington DC

    1 review

    3.0

    1 review

    Dined on February 4, 2023

    overall3food2service3ambience3

    Surf and turf steak was not seared well. Almost seemed like it was steamed. Shrimp had no flavor

    Kona Grill - BaltimoreResponded on February 9, 2023Thank you for the Review! We appreciate your review, it helps us enhance the guest experience, we look forward to seeing you again! Antonio - General Manager

    Report
25. MN

    MarkNJP

    Baltimore

    8 reviews

    1.0

    8 reviews

    Dined on February 4, 2023

    overall1food1service2ambience1

    Very disappointing. Decided to do the hour round trip to try this place for my 31st wedding anniversary. We were seated at a tiny table that left no place for my wife to put her purse and coat. However, after our server arrived, she cheerfully re-seated us at a larger table, so that was good. We went for lunch, but even then the music was so loud it was difficult to talk to my wife on the other side of the table. I have no problem with loud music generally, but I'm not at a restaurant at lunch to be sonically assaulted by it. Anyway, everything went fine through placing our order. We ordered the Spicy Tempura Shrimp for a starter, I ordered a Sake Sangria (my wife had coffee), and we each ordered the Surf and Turf with both of us upgrading our steaks to Wagyu for $10 above the base $46 price. I instructed that my steak be cooked Medium and my wife wanted hers Medium Well. The Sake Sangria was very tasty, and the Spicy Tempura Shrimp was good, but the shrimps were the tiniest ones you can get. Also, the drink, while tasty, seemed to be devoid of Sake. This was my first alcoholic drink in about 6 months, but I got zero buzz from it. Moving on, the big problems were the Surf & Turfs. First, it was over an hour after we placed our order before we saw them. At the 45 minute point, the server stated they were "coming right up". Then at the 60 minute point, she said it again. 10 minutes later, we got them. The supposed Wagyu steaks were tough and gristly and they had a smell I associate with old, not fresh meat. Also, the server made no effort to ensure we each got what we ordered, and as a result, I got the medium well and she got the medium. The shrimp was oversaturated with salt. In short, we couldn't eat it, told our server so, and they were removed from our bill. As it was, we still spent $40 and an actual meal was no part of it. No one apologized, no manager came to talk to us. Heck of a 31st wedding anniversary. We got Popeye's on the way home

    Kona Grill - BaltimoreResponded on February 5, 2023We appreciate you bringing your concerns to our attention and we sincerely apologize to hear that your dining experience was not up to our usual acclaim. We take pride on our attention to detail and it was unusual to hear that your steaks did not match our expectations. We will be reaching out via private message to follow up on your experience and we hope you would give us the opportunity to make it right. Antonio - General Manager

    Report
26. K

    Kingsmen

    Baltimore

    2 reviews

    2.0

    2 reviews

    Dined on February 3, 2023

    overall2food3service1ambience3

    Food was good and portion size was adequate however the service was quite lacking.

    Kona Grill - BaltimoreResponded on February 5, 2023We appreciate you taking the time to provide us your feedback and we sincerely apologize that your dining experience did not match our exceptional standards. It’s very important our guests feel that a Kona Grill experience is well worth the value and we clearly missed the mark. Please expect a private message from the management team and we hope that you would give us another opportunity to make it right.

    Report
27. OT

    OpenTable Diner

    Philadelphia

    1 review

    1.0

    1 review

    Dined on January 29, 2023

    overall1food2service1ambience3

    Worst experience out to dinner I’ve ever had. Ordered a fillet and they brought me prime rib. Also ordered shrimp tacos and the shrimp was burnt and hard and there was no sauce. It was basically coleslaw and burnt shrimp in a tortilla. Nothing came out at the same time. We were there for almost 3 hours.

    Kona Grill - BaltimoreResponded on February 4, 2023We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
28. CM

    CharmtasticMile

    Baltimore

    13 reviews

    5.0

    13 reviews

    Dined on January 25, 2023

    overall5food5service5ambience5

    The staff, the management, the food (crab crunch roll & meatballs), sangria were are excellent. The "Charm'tastic Mile" would like to say Thank you to Kona Grill-Baltimore for helping to in the historic 2-Year (1-25-23) Launch to "Charm City 50" , 50th Anniversary (1975-2025) of the Iconic nickname for Baltimore that will officially begin on January 25, 2025 (1-25-25).

    Kona Grill - BaltimoreResponded on January 26, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
29. OT

    OpenTable Diner

    Baltimore

    1 review

    4.0

    1 review

    Dined on January 22, 2023

    overall4food5service4ambience4

    anniversary

    Kona Grill - BaltimoreResponded on January 28, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
30. L

    Lisa

    Washington DC

    2 reviews

    vip
    1.0

    2 reviews

    Dined on January 15, 2023

    overall1food3service1ambience2

    Wait staff was not the friendliest. I used to come here OFTEN but all this last experience, worth spending money else where!

    Kona Grill - BaltimoreResponded on January 20, 2023We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
31. ZD

    ZaryaD

    Orlando

    14 reviews

    vip
    5.0

    14 reviews

    Dined on January 15, 2023

    overall5food5service4ambience4

    Such good drinks and delicious food!

    Kona Grill - BaltimoreResponded on January 18, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
32. AC

    AlauraC

    1 review

    4.0

    1 review

    Dined on January 13, 2023

    overall4food4service4ambience4

    The food was fine, they were out of what I wanted originally. The sushi wasn’t rolled very tight and fell apart. It took our waitress pretty long to take even our drink orders. But overall it was just fine.

    Kona Grill - BaltimoreResponded on January 18, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
33. JD

    JDHMOON

    Philadelphia

    1 review

    3.0

    1 review

    Dined on January 12, 2023

    overall3food4service3ambience4

    Food service was very slow and drink refills were slow as well. We were not notified of food shortages until the food was served leaving guests with out lunch. Reservation only was not posted outside and caused confusion to us as well as potential other customers. Overall the food served was slightly above average. We have eaten at the Kona Grill on several occasions and this was by far the worst experience. On a side note, we eat at Kona every years when attending the MANTS trade show so that should not change the experience We would recommend base on previous experiences

    Kona Grill - BaltimoreResponded on January 13, 2023We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
34. MA

    MsAshley

    1 review

    4.0

    1 review

    Dined on January 12, 2023

    overall4food4service4ambience4

    It was a nice experience. Food was descent. Came here for my daughters birthday. She wasn’t too pleased with how undercooked the potstickers were. Sent them back and she ordered the salmon which she was pleased with. I just wish our server would’ve took the initiative to bring out a cupcake with a candle knowing it was my daughters bday. Sometimes it’s good to just do a little extra for your customers because you will be rewarded.

    Kona Grill - BaltimoreResponded on January 13, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
35. T

    Till

    1 review

    2.0

    1 review

    Dined on January 8, 2023

    overall2food2service5ambience3

    This was our first time going to this restaurant. When we walked in the person who greeted us was very unenthusiastic. We were sat down initially, but then a waiter seems to have told him he couldn't seat us there, so he just walked away after letting us know we had to move to another section. Without guidance, he walked away so we decided to follow him. We were getting ready to just walk out, but then he spoke after I asked what was going on. Then he looked at his computer and said follow me and we went to another section. The waitress came shortly after, and her demeanor and service were great. The food was ok, but the price did not meet the expectation for the food. This place reminded me of Friday's, which in retrospect I would have rather gone to.

    Kona Grill - BaltimoreResponded on January 13, 2023We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
36. U

    Unknown

    1 review

    2.0

    1 review

    Dined on January 1, 2023

    overall2food4service2ambience1

    The food was delicious but a bit overpriced. Drinks were small and overpriced. Staff seemed overwhelmed and rushed, but this is an issue everywhere sadly.

    Kona Grill - BaltimoreResponded on January 7, 2023We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
37. OT

    OpenTable Diner

    Baltimore

    1 review

    1.0

    1 review

    Dined on January 1, 2023

    overall1food1service1ambience3

    The service was very slow on an evening when there were only about 6 tables in the restaurant. Ended up leaving

    Kona Grill - BaltimoreResponded on January 2, 2023We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
38. KS

    KiaS

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food3service5ambience5

    The restaurant was nice and clean. The service was superb. The only thing I would change is the food. A couple of our dishes came out cold. But the server was very pleasant and accommodating.

    Kona Grill - BaltimoreResponded on January 2, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
39. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on December 31, 2022

    overall4food3service5ambience3

    Our service was fantastic! Everyone was very friendly. The food had a bit too much seasoning on it for my liking. It was also New Year’s Eve so let’s not pay too much attention to the noise and ambiance.

    Kona Grill - BaltimoreResponded on January 1, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
40. OT

    OpenTable Diner

    Washington DC

    6 reviews

    vip
    5.0

    6 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Came here for a New Year’s Eve lunch. Our waitress Julianna was most welcoming and pleasant and had great recommendations. Great service and food. Will be back.

    Kona Grill - BaltimoreResponded on January 1, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report