ELWAY'S Downtown

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1. OT

   OpenTable Diner

   Denver

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Service above everything else. This was our first time dining at Elway’s, and the experience was perfect from the minute the valet opened the front doors for us. The host was kind, and they found our reservation and got us seated quickly. Our server, Jeremy was kind, attentive, provided wonderful suggestions, and was just top notch! Many thanks for the wine recommendation of Jonata Todos- this is going to be a new staple in our home! Thanks to Jeremy for bringing the small surprise for my partner’s birthday! Even the small gesture of adding a candle to his dessert showed great care and attention. We’ll be back!

   Report
2. GR

   GaryR

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   overall1food3service1ambience4

   Five of us dined. Restaurant was about half full. Was to be a nice dinner on a quick trip through Denver with my daughter and three grandchildren. My first clue to trouble that there was a problem was when my salad was never delivered. When I finally was able to ask, I was told “Sorry, we missed it, but you won’t be billed”. Then all the steaks, which really looked good, arrived with exception of mine. When I pointed out that I didn’t just come there for the bread, I was told they totally forgot my part of the order (suggestion, don’t be the last at your table to order, I guess), would bag it up for me to take at no charge (I was headed to the airport to catch a red eye). How about joining the twenty first century, John. It’s called technology rather than handwriting on a 19 cent order pad. And last having everyone come by my table to apologize isn’t the answer. You ruined our evening and still handed me a four hundred bill afterwards. And yes, I did leave a decent tip even when I felt one wasn’t deserved. We will eat anywhere else next time.

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3. JE

   JE27

   Washington DC

   17 reviews

   vip
   5.0

   17 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Excellent filets, perfectly cooked. The bernaise sauce was really well made as were the sides.

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4. PW

   PaulW

   Oklahoma City

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   overall4food4service3ambience3

   Nice ambience for a quiet conversation. A little overpriced in my opinion for a simple steak and some veggies.

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5. j

   julied

   San Francisco

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience4

   The filet was cooked perfectly and sides were tasty.

   Report
6. R

   Ryan

   Denver

   37 reviews

   vip
   5.0

   37 reviews

   Dined on March 19, 2023

   overall5food4service5ambience5

   Tess was fantastic! She really made our birthday dinner special.

   Report
7. OT

   OpenTable Diner

   St. Louis

   1 review

   5.0

   1 review

   Dined on March 19, 2023

   overall5food5service4ambience5

   Server help issue. Had to get friendly helper from earlier in bar to get final tab. Hope she got the tip!

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8. d

   disappointment

   Exclusive

   18 reviews

   5.0

   18 reviews

   Dined on March 19, 2023

   overall5food5service5ambience4

   Food was excellent and cooked to order. We loved the Elway salmon and the ribeyes, one elk and other with no bone. Sides were good but a little pricey. All staff were quite professional and friendly. Our waiter was knowledgeable and checked on us just the right amount. Our area was a little loud so was hard to hear unless you speak up. If you have hearing issues ask for a booth then that would cover it.

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9. JN

   JenniferN

   1 review

   3.0

   1 review

   Dined on March 18, 2023

   overall3food3service4ambience4

   Over priced for what you got. Lobster tails were cold and had to ever heated and when returned to the table they were still cold. Not worth 75$

   Report
10. OT

    OpenTable Diner

    Denver

    1 review

    2.0

    1 review

    Dined on March 11, 2023

    overall2food2service5ambience1

    Porter house steak was not good at all this time, very low quality cut with lots of rubbery fat. Miss the creamed corn so along with the low quality steak now probably not worth coming here in the future.

    Report
11. BC

    BruceC

    Washington DC

    3 reviews

    4.0

    3 reviews

    Dined on March 11, 2023

    overall4food3service5ambience5

    Steak was most costly ever but not the best and salad was really basic

    ELWAY'S DowntownResponded on March 12, 2023Dear Bruce C, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your trust. Please call me or ask for me next time you’re at Elway's Downtown. Warm regards, Brendon Mowatt Restaurant General Manager The Ritz-Carlton, Denver 1881 Curtis Street Denver, CO 80202 Direct: +1 303.312.4812 Brendon.Mowatt@ritzcarlton.co

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12. OT

    OpenTable Diner

    Denver

    3 reviews

    5.0

    3 reviews

    Dined on March 10, 2023

    overall5food5service3ambience5

    Food was good, room was nice, valet was fabulous, bartender fun and helpful. Out server however was less than attentive. Spent more time talking to table of friends than helping us. Was a miss.

    ELWAY'S DowntownResponded on March 12, 2023Good day, We always aim to deliver a great experience and are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to improve and ensure this doesn’t happen again. I hope we can welcome you again to redeem your trust in Elway’s, Downtown. I would appreciate the opportunity to chat further. Please reach out to me at a time that best suits you. Warm regards, Brendon Mowatt Direct: +1 303.312.4812 Brendon.Mowatt@ritzcarlton.co

    Report
13. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on March 6, 2023

    overall5food5service5ambience5

    Stephan was really great server. Steaks were amazing.

    Report
14. OT

    OpenTable Diner

    Denver

    1 review

    5.0

    1 review

    Dined on March 5, 2023

    overall5food5service5ambience5

    Great team over there. The food is always outstanding and as usual, the service was on point.

    Report
15. OT

    OpenTable Diner

    Denver

    1 review

    vip
    5.0

    1 review

    Dined on March 4, 2023

    overall5food5service5ambience5

    We had a great experience. Great service and wonderful meal!

    Report
16. LF

    LouisF

    Nashville

    3 reviews

    vip
    5.0

    3 reviews

    Dined on March 1, 2023

    overall5food5service5ambience5

    Excellent Experience

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17. OT

    OpenTable Diner

    Naples

    1 review

    5.0

    1 review

    Dined on February 28, 2023

    overall5food5service5ambience5

    Great service and food. Everything cooked perfectly.

    Report
18. OT

    OpenTable Diner

    Denver

    1 review

    5.0

    1 review

    Dined on February 27, 2023

    overall5food5service5ambience5

    Everything was great!

    Report
19. BL

    BrianL

    1 review

    4.0

    1 review

    Dined on February 21, 2023

    overall4food4service5ambience5

    Elway's is a high-end treat for us. As much as I love the place, its really outside of our usual price point for eating out. For a high-end dining experience, its is my top pick.

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20. MS

    MySweatheart27

    1 review

    5.0

    1 review

    Dined on February 20, 2023

    overall5food5service4ambience5

    Elway's is an elegant restaurant you can enjoy dinning with your love one. The ambiance made our evening feel special.

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21. E

    Eddd

    Denver

    153 reviews

    vip
    5.0

    153 reviews

    Dined on February 19, 2023

    overall5food5service5ambience5

    Service was very good. Lamb chops were excellent. Wine selections were nice and suggestion by the sommelier was perfect for us.

    ELWAY'S DowntownResponded on February 21, 2023Dear Eddd, Thanks so much for sharing your feedback about our service. We're glad to hear our team's performance exceeded your expectations, and we'll ensure that the Sommelier and team receive the recognition. Thank you again, Eddd. We hope to have the pleasure of serving you again soon. Kind Regards, Brendon Mowatt Restaurant General Manager Direct: +1 303.312.3107 Brendon.Mowatt@ritzcarlton.co

    Report
22. OT

    OpenTable Diner

    Denver

    1 review

    5.0

    1 review

    Dined on February 19, 2023

    overall5food5service5ambience5

    First time here and definitely will return. Best steak around!

    ELWAY'S DowntownResponded on February 21, 2023Thank you for Choosing to Dine with us. We are happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I am sure it will make their day! Kind Regards, Brendon Mowatt Restaurant General Manager Direct: +1 303.312.3107 Brendon.Mowatt@ritzcarlton.co

    Report
23. OT

    OpenTable Diner

    Charleston

    1 review

    5.0

    1 review

    Dined on February 18, 2023

    overall5food5service5ambience5

    I called Elway’s from our home to make a reservation for a family get together over a week before flying to Denver. Sadly, I ran into quite a bit of wholly unnecessary bureaucracy, as I was trying to make it for a fairly large family group (eleven persons). I was transferred to the sales department and simply did not get along with personnel there (Celeste). I gave up with her, and found another low stress method of securing the res. Fast forward to our arrival and being seated. We were given the most coveted table in the restaurant, a large round table in a circular area surrounded by wine. Our wait person, Tess, was great, knowledgeable, informative, timely, and anticipated our needs. We found the food to be expertly prepared and of high quality. We will return to Elway’s, I recommend it. However don’t call them, just use an app.

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24. OT

    OpenTable Diner

    Denver

    1 review

    5.0

    1 review

    Dined on February 15, 2023

    overall5food5service5ambience5

    Valentine’s Day special was great!

    ELWAY'S DowntownResponded on February 21, 2023Thank you for your feedback. It fills us with pride to know that our service met your expectations. We strive to be the best we can be every day. We are excited to serve you again soon. Kind Regards, Brendon Mowatt Restaurant General Manager Direct: +1 303.312.3107 Brendon.Mowatt@ritzcarlton.co

    Report
25. EM

    EmilyM

    Denver

    2 reviews

    4.0

    2 reviews

    Dined on February 12, 2023

    overall4food5service3ambience5

    Food was delicious! The steaks are phenomenal. However, our service wasn't the best. The surrounding tables were checked on frequently by their servers, but ours almost never came around. We needed a few things but we gave up and just ate because we didn't want to wait forever or have our food get cold. She forgot my boyfriends drink (was nice enough to bring it much later and comp it). We will be back, hoping the poor service was a fluke.

    ELWAY'S DowntownResponded on February 21, 2023Dear Emily M Please accept our apologies for the issues you have experienced during your dining experience. We are sorry to have let you down. We appreciate you finding the time to provide us with the feedback, as it is an essential tool for improving our service. I would appreciate the opportunity to chat further with you on this if you would like. Please reach out to me at a time that best suits you. Warm regards, Brendon Mowatt Restaurant GM Brendon.Mowatt@ritzcarlton.co

    Report
26. JM

    JesseM

    Denver

    1 review

    5.0

    1 review

    Dined on February 12, 2023

    overall5food5service5ambience5

    Stacy our waitress was awesome and great, she took amazing care of my Fiancé and I for our valentine's weekend!!!!

    ELWAY'S DowntownResponded on February 21, 2023Dear Jesse M, Thank you for visiting us, we want you to know how much we appreciate your review. I'll share your feedback with Stacy; she will be thrilled that her service has exceeded your expectations. We hope to have the pleasure of serving you again soon. Kind Regards, Brendon Mowatt Restaurant General Manager Direct: +1 303.312.3107 Brendon.Mowatt@ritzcarlton.co

    Report
27. OT

    OpenTable Diner

    St. Louis

    1 review

    5.0

    1 review

    Dined on February 12, 2023

    overall5food5service5ambience5

    Valentine’s Day

    ELWAY'S DowntownResponded on February 21, 2023Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Warm regards, Brendon Mowatt Restaurant General Manager Direct: +1 303.312.3107 Brendon.Mowatt@ritzcarlton.co

    Report
28. w

    wolverinenginerd3

    Chicago

    6 reviews

    2.0

    6 reviews

    Dined on February 11, 2023

    overall2food3service1ambience3

    Service was slow, nobody asked how meal was - had a great experience at Elway’s in Denver airport, figured downtown location would be similar but we were underwhelmed - bone-in steak was tasty but sea bass was bad.

    ELWAY'S DowntownResponded on February 21, 2023Dear wolverinenginerd3, ‍We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with the service and product. We would like to make things right. Thank you very much for providing us with feedback. I would appreciate the opportunity to chat further with you on this if you would like. Please reach out to me at a time that best suits you. Yours sincerely, Brendon Mowatt Restaurant General Manager Brendon.Mowatt@ritzcarlton.co

    Report
29. DP

    DeniseP

    Denver

    1 review

    2.0

    1 review

    Dined on February 11, 2023

    overall2food5service2ambience1

    Decided on Elway’s for romantic Valentines dinner. Reservation ahead yet seated by kitchen. Open room very loud. Staff rushing around felt very rushed and unprofessional. When appetizers came to the table almost thrown down as they passed by. Food order wrong and waited another 20 minutes for correct filets to be served. We would not come here again. Very disappointing

    ELWAY'S DowntownResponded on February 21, 2023Dear Denise, Thank you for providing feedback about your dining experience. Your experience is below our standard. Providing the highest level of hospitality is our priority, and I sincerely apologize for failing to meet your expectations. I would appreciate the opportunity to chat further with you on this. Please reach out to me at a time that best suits you. I hope we can welcome you again to redeem your trust in Elway’s, Downtown. Yours sincerely, Restaurant GM Brendon.Mowatt@ritzcarlton.co

    Report
30. OT

    OpenTable Diner

    Los Angeles

    11 reviews

    4.0

    11 reviews

    Dined on February 4, 2023

    overall4food4service4ambience3

    Great food quality and service. Steaks are top quality and perfectly cooked.

    ELWAY'S DowntownResponded on February 21, 2023Thanks for sharing your positive review of our service. Feedback like yours is valued by every team member here, and it motivates us to continue developing our service. Thank you for giving us a chance to serve you. We hope to have the pleasure again soon. Kind Regards, Brendon Mowatt Restaurant General Manager Direct: +1 303.312.3107 Brendon.Mowatt@ritzcarlton.co

    Report
31. KC

    KC12

    Denver

    3 reviews

    5.0

    3 reviews

    Dined on February 4, 2023

    overall5food5service5ambience5

    We had dinner and Brunch. Dinner was excellent. The lamb shank fondue was amazing. The dinner service was very good. The staff was attentive and the courses were delivered at a perfect pace. I would skip the brunch next time. The food was below average and they only seating available for Brunch is in the bar area.

    ELWAY'S DowntownResponded on February 8, 2023Dear KC12, We would only be able to grow and develop with feedback like yours. We are thrilled you had a great experience with us for dinner. Please accept our apologies for the issues you have experienced during your Brunch experience. We appreciate you finding the time to provide us with the feedback, as it is an essential tool for improving our service. Please feel free to reach out to me directly if you'd like. Warm regards, Brendon Mowatt Restaurant GM Brendon.Mowatt@ritzcarlton.co

    Report
32. OT

    OpenTable Diner

    New York Area

    1 review

    vip
    5.0

    1 review

    Dined on February 4, 2023

    overall5food5service5ambience5

    Incredible food and very attentive and professional service! The waiter even gave us a complimentary cup of soup and comped our drinks when our main entrees were taking a while to come out. We will be back when we come to Denver again!

    ELWAY'S DowntownResponded on February 21, 2023It's Lovely to hear your kind words of appreciation for our hard-working staff. Thank you for choosing to dine with us. We hope to have the pleasure of serving you again soon. Warm regards, Brendon Mowatt Restaurant General Manager Direct: +1 303.312.3107 Brendon.Mowatt@ritzcarlton.co

    Report
33. DM

    DarrinM

    1 review

    5.0

    1 review

    Dined on February 4, 2023

    overall5food4service5ambience5

    The food was good as always, first time to downtown elways. We always have gone to cherry creek, they need crème brûlée at all it is the best

    ELWAY'S DowntownResponded on February 6, 2023Dear Darrin M, Thank you, your words lifted our spirits today. It means so much to us when our customers appreciate the hard work that makes each day at Elway's downtown memorable. We look forward to you joining us again soon. Warm regards, Brendon Mowatt Restaurant General Manager Direct: +1 303.312.3107 Brendon.Mowatt@ritzcarlton.co

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34. OT

    OpenTable Diner

    San Francisco

    2 reviews

    vip
    5.0

    2 reviews

    Dined on February 3, 2023

    overall5food4service2ambience4

    Slow serve very slow super slow

    ELWAY'S DowntownResponded on February 6, 2023Dear, Thank you for reviewing your dining experience with us. For any inconvenience experienced, I would like to apologize on behalf of Elway’s, Downtown. I hope to redeem your trust in Elway’s, Downtown, and provide a standard of service to meet your expectations. I would appreciate the opportunity to chat further on this if you would like. Please reach out at a time that best suits you. Warm regards, Brendon Mowatt Restaurant GM Direct: +1 303.312.3107 Brendon.Mowatt@ritzcarlton.co

    Report
35. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 29, 2023

    overall5food4service5ambience5

    Good dinner

    ELWAY'S DowntownResponded on February 7, 2023We appreciate you taking the time to leave us a review. These reviews keep us motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you. Looking forward to your next visit with us again soon, Warm Regards, Brendon Mowatt Restaurant General Manager Direct: +1 303.312.3107 Brendon.Mowatt@ritzcarlton.co

    Report
36. OT

    OpenTable Diner

    Tampa

    1 review

    5.0

    1 review

    Dined on January 29, 2023

    overall5food5service5ambience3

    Best steak - great service

    ELWAY'S DowntownResponded on February 6, 2023Thank you so much for your feedback! We're thrilled to hear you had a wonderful dining experience with us. We find it to be a favorite among many of our customers. Thanks again, and we hope to serve you again soon.

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37. H

    Harp

    Las Vegas

    1 review

    5.0

    1 review

    Dined on January 29, 2023

    overall5food5service5ambience5

    The Sommelier stole the show! Wonderful experience.

    ELWAY'S DowntownResponded on February 6, 2023Dear Harp, Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll ensure that our Sommelier receives the recognition they deserve. Thank you again, Harp. We look forward to you joining us again soon. Warm regards, Brendon Mowatt Restaurant General Manager Direct: +1 303.312.3107 Brendon.Mowatt@ritzcarlton.co

    Report
38. OT

    OpenTable Diner

    Los Angeles

    1 review

    1.0

    1 review

    Dined on January 26, 2023

    overall1food1service5ambience4

    Horrible food expensive especially for the price! Steak was NUKED and food burnt. Never will go here again!

    ELWAY'S DowntownResponded on February 6, 2023Dear, Thank you very much for providing us with feedback. I am disappointed to read about your overall experience, and I would appreciate the opportunity to chat further with you on this if you would like. Please reach out to me at a time that best suits you. Warm Regards, Brendon Mowatt Restaurant General Manager Direct: +1 303.312.3107 Brendon.Mowatt@ritzcarlton.co

    Report
39. SM

    ShanonM

    1 review

    4.0

    1 review

    Dined on January 25, 2023

    overall4food4service5ambience4

    Brussels sprouts and potatoes were excellent. The steak was good but not any better than a steak from Texas Roadhouse. The bread was delicious. The butter did not seem like salted butter, it was pretty plain. Good experience. Our waiter was very nice and friendly.

    ELWAY'S DowntownResponded on February 6, 2023Thank you for taking the time to let us know about your dining experience. Your experience is below our standard. Providing the highest level of hospitality is our priority, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the relevant departments and our leadership team to ensure the necessary guidelines are in place and reviewed to prevent future occurrences. I hope you choose to dine with us again when your travels bring you back to the area.

    Report
40. RS

    RayS

    Denver

    4 reviews

    5.0

    4 reviews

    Dined on January 22, 2023

    overall5food5service5ambience5

    We had a wonderful dinner prior to going to the theater. All aspects from the parking to final cup of coffee with desert made for a very nice birthday dinner.

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