Char Steak & Lounge

4.5
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901 Reviews
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$50 and over
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Steakhouse
Nestled in the heart of the Neighborhood Of The Arts, Char Steak & Lounge is located in the newly renovated Strathallan, A DoubleTree by Hilton. A blend of quintessential steakhouse with an opulent, hip ambiance celebrating local artists, Char has something for everyone.
With refined and approachable service, the menus offer breakfast, lunch, and dinner. Featuring our wood-fired grilled steaks to homemade pastas, fresh fish, and masterfully in-house crafted desserts.
What 901 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.6
food
4.4
service
4.3
ambience
3.9
value
Noise · Moderate
88% of people would recommend it to a friend
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NY
Dallas
11 reviews
Dined 4 days ago
Overall4food4service5ambience5

We like coming to Char. The steaks taste delicious, the service is excellent, and the ambiance is fun. The appetizers were great and the desserts are always really good as well. The last two times we have gone, however, the steaks have not been as well prepared as one would hope for this money. With this meal, 2/4 steaks ordered medium-rare came back medium. They were delicious, but just over-cooked a little. Whereas ribeyes are expected to be marbled and have fat, a little too large a percentage of the steak was not edible due to fat and toughness. Again, overall the steak was delicious, but, for the price that we pay, this should not be happening. We will still likely come back, but next time we will send the steaks back if this happens again.

F
New York Area
7 reviews
Dined on January 11, 2020
Overall5food5service5ambience4

Food and service were excellent! The only thing I was a little disappointed about was our seating. It seemed as if we were in a separate part of the restaurant, that the decor wasn’t as nice. Other than that, highly recommend.

KS
New York Area
1 review
Dined on January 11, 2020
Overall5food5service5ambience5

The food was amazing and cooked to perfection. The wait staff was extremely attentive and the atmosphere was wonderful. Would definitely go back

AS
1 review
Dined on January 3, 2020
Overall5food5service5ambience4

Great food, great service, will definitely be back!!

W
Las Vegas
11 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

Very nice early New Years Eve dinner. Excellent service!

SH
New York Area
2 reviews
Dined on December 30, 2019
Overall5food5service5ambience5

Great atmosphere, Mark was wonderful and even sang Happy Birthday to me

LP
1 review
Dined on December 28, 2019
Overall2food4service1ambience2

Food was good but it took us almost 2 hours to get our food, and no one checked in on us

F
New York Area
6 reviews
Dined on December 28, 2019
Overall5food5service5ambience5

First time visit. Had a party of five with a couple finicky eaters. Erin R, our server, immediately greeted our table and was a real pleasure. Informative, funny and efficient. would not hesitate to request her for future visits, which there definitely will be. Everything from apps to dessert was fantastic. We covered a wide variety from the menu for appetizers and entrees. Everyone ended up sharing everything because it was all amazing. From meat and seafood quality, to correct doneness to portion sizes, it was all spot on deliciousness. Will definitely return in the near future and have already recommended to others. Only wish it hadn't taken so long to make the first visit. Kudos to all the staff that night.

R
New York Area
14 reviews
Dined on December 21, 2019
Overall5food5service5ambience4

Great restaurant with wonderful food. The sea bass was cooked perfectly, moist and delicious. French fries were superb. Service is always excellent. The apple cinnamon sorbet for dessert was fantastic. This is real sorbet, not imitation. Highly recommended for date night.

T
New York Area
16 reviews
Dined on December 20, 2019
Overall5food5service5ambience4

The service was outstanding. Servers were prompt and attentive, and got everything right. The food was perfectly prepared and nicely presented. It was a busy Friday night and the noise level was high. Only negative is that drink prices were higher than seemed appropriate.

JJ
New York Area
1 review
Dined on December 14, 2019
Overall3food5service3ambience2

We visited on Saturday evening. We had a reservation and we were seated promptly. We have been several times but not in the last 12 months. The bar area was packed. There were a lot of children, which is fine but not the norm. The crowd at the bar was also not the norm. There are only a handful of higher-end steak houses in Rochester. Char is our favorite but the bar crowd put a damper on the evening. People were vaping, wearing t-shirts and ball caps. Char used to have some type of a dress code. I don't want to eat an $80 steak a table away from dudes in t-shirts vaping. If we are at a sports bar that's fine. Not here. Staff was sloppy from their attire to recalling specials. We had three servers over the course of the evening. It was confusing. It appears that management has changed or become more lax. If you are going to change the atmosphere you have to lower prices. The drink prices were high but they always are. That said, the martinis were watery and inconsistent. The first was a nice pour, the second was 2/3 . On a positive note the food was very good. In sum, we are happy to pay high end prices for a high end dining experience. This was not one of those times.

C
New York Area
5 reviews
Dined on December 5, 2019
Overall5food5service5ambience5

It was our first time eating at Char. The valet parking was convenient. Service was great. The food was really good and portions just the right size. The fireplace inside and the firepit outside added some nice ambiance.

G
New York Area
10 reviews
Dined on December 5, 2019
Overall5food5service5ambience5

Absolutely wonderful restaurant. Tops in Rochester
Food is incredible with a great wine selection.

G
New England
1 review
Dined on December 3, 2019
Overall4food5service5ambience4

The scallop special was absolutely delicious. One of my favorites so far.
Erin, my server, is wonderful. She is so personable, knowledgeable and attentive. When I return I will request to be seated in her section.

OT
New York Area
1 review
Dined on December 3, 2019
Overall5food5service5ambience5

Great steaks and service. Molly and Pauly were there when needed and provided great recommendations.

JL
New York Area
3 reviews
Dined on November 29, 2019
Overall5food5service5ambience5

Great food great environment!

SJ
New York Area
2 reviews
Dined on November 19, 2019
Overall5food5service5ambience5

Ambiance and food were awesome.
Our waitress was a charm

BA
New York Area
3 reviews
Dined on November 19, 2019
Overall5food5service5ambience5

Went with my wife for our anniversary. Service was excellent, food was delicious. My wife is allergic to shell fish and they were VERY careful to ensure no cross-contamination. A bit pricey but worth it for the evening event. Definitely recommend it.

JV
New York Area
9 reviews
Dined on November 16, 2019
Overall5food5service5ambience5

As always, an excellent dining experience..... food was done to perfection, cocktails were stout, service was equally as good! Thank you!

RV
New York Area
1 review
Dined on November 12, 2019
Overall5food5service5ambience5

Especially the lady welcoming guests and bringing you to the table was very accommodating

S
New York Area
11 reviews
Dined on November 9, 2019
Overall5food5service5ambience5

Everything was on point, just excellent! They remembered it was our 25th anniversary and communicated to the entire staff, so everyone wished us congratulations. We started with a complimentary glass of champagne ( a classy move). Our waiter (Russell) is one of the best that we have ever had in any restaurant; knows his stuff, friendly, courteous, attentive, perfect!
All of our food and wine were delicious, steaks, lobster, salads, desserts; just can't say enough good things!

LL
Toronto
4 reviews
Dined on November 9, 2019
Overall5food5service5ambience5

Amazing food and service.

J
New York Area
23 reviews
Dined on November 2, 2019
Overall5food5service5ambience5

Great night in a great setting! Server was great as well as the food !

OT
Toronto
1 review
Dined on November 2, 2019
Overall5food5service5ambience4

Great food

JG
1 review
Dined on November 1, 2019
Overall4food5service4ambience5

Excellent food. The fillet is always amazing. I love the bread.

JE
1 review
Dined on November 1, 2019
Overall4food5service5ambience3

The dining room was too noisy because the bar right next to it. It was a Friday night, Sunday night might be quieter. My wife and I look forward to returning, but will ask for a table away from the dividing wall.

OT
Caribbean
1 review
Dined on October 28, 2019
Overall5food5service5ambience4

Excellent food. Great cocktails

E
1 review
Dined on October 27, 2019
Overall2food3service2ambience2

NYC prices in a hotel lobby setting in Rochester NY. Food was fine, as was the service, but neither were to the level one would expect based on this price point. This was not fine dining by experience, despite being priced as so.

SP
1 review
Dined on October 26, 2019
Overall5food5service5ambience5

The wood grilled stuffed calamari was excellent. The seafood was cooked perfectly.

T
New York Area
124 reviews
Dined on October 21, 2019
Overall4food4service4ambience4

Very nice restaurant with great food choices. Professional staff make this a top choice in the area. Awesome bar scene as well.

OT
New York Area
2 reviews
Dined on October 11, 2019
Overall5food5service5ambience5

Outstanding

MS
New York Area
1 review
Dined on October 4, 2019
Overall5food3service3ambience2

Very good love the restaurant will be back drinks were great

h
Miami
105 reviews
Dined on October 3, 2019
Overall5food5service5ambience4

Pricey, but food and service were excellent. Was surprised at the quality for a restaurant located within a hotel. We had an outstanding Hawaiian sea bass.

AP
New York Area
1 review
Dined on October 3, 2019
Overall1food1service1ambience2

I was there for over an hour with an important client and did not receive food, comment from the wait staff or manager. I left without eating to attend another meeting and they still charged for everything. Will not be returning

DW
New York Area
1 review
Dined on September 28, 2019
Overall5food5service5ambience4

The food and service was excellent and we were seated pretty far away from the main room, so it was quiet and romantic. The bread was DELICIOUS!!

CK
New York Area
1 review
Dined on September 28, 2019
Overall5food5service5ambience5

Great food

N
Atlantic City
4 reviews
Dined on September 28, 2019
Overall4food5service4ambience4

Food was excellent, service decent and ambiance good.

OT
New York Area
9 reviews
Dined on September 27, 2019
Overall2food3service2ambience2

Unimpressed by our experience - unfortunately. Service was slow (but nice), and the overall feel of the night was though we were forgotten at times. For the amount of money one pays, the service is lacking.

JS
New York Area
1 review
Dined on September 27, 2019
Overall5food5service5ambience4

Char provides a sophisticated (read that as New York) dining experience that brings together excellently prepared food along with attentive service. Most dinners are a la carte, the exception being any specials offered that evening. I ordered an 8oz filet mignon (medium but arrived medium rare) and fortunately I added a single prawn else my plate would have looked quite bare. My wife chose the evening special of steelhead trout and raved as to how good it tasted. Our desserts of banana creme brulee and frozen dark chocolate boudin earned praise for presentation and taste.

Wine list is minimal but representative of reds, whites, sparkling etc. Overall we will return once again on our special occasion as otherwise would be cost prohibitive.

RM
New York Area
1 review
Dined on September 21, 2019
Overall5food5service5ambience5

I travel a lot and have eaten at many steak houses. Char is my all time favorite and we are lucky to have it right here in Rochester, NY!!