Char Steak & Lounge
With refined and approachable service, the menus offer breakfast, lunch, and dinner. Featuring our wood-fired grilled steaks to homemade pastas, fresh fish, and masterfully in-house crafted desserts.
We like coming to Char. The steaks taste delicious, the service is excellent, and the ambiance is fun. The appetizers were great and the desserts are always really good as well. The last two times we have gone, however, the steaks have not been as well prepared as one would hope for this money. With this meal, 2/4 steaks ordered medium-rare came back medium. They were delicious, but just over-cooked a little. Whereas ribeyes are expected to be marbled and have fat, a little too large a percentage of the steak was not edible due to fat and toughness. Again, overall the steak was delicious, but, for the price that we pay, this should not be happening. We will still likely come back, but next time we will send the steaks back if this happens again.
Food and service were excellent! The only thing I was a little disappointed about was our seating. It seemed as if we were in a separate part of the restaurant, that the decor wasn’t as nice. Other than that, highly recommend.
The food was amazing and cooked to perfection. The wait staff was extremely attentive and the atmosphere was wonderful. Would definitely go back
Great food, great service, will definitely be back!!
Very nice early New Years Eve dinner. Excellent service!
Great atmosphere, Mark was wonderful and even sang Happy Birthday to me
Food was good but it took us almost 2 hours to get our food, and no one checked in on us
First time visit. Had a party of five with a couple finicky eaters. Erin R, our server, immediately greeted our table and was a real pleasure. Informative, funny and efficient. would not hesitate to request her for future visits, which there definitely will be. Everything from apps to dessert was fantastic. We covered a wide variety from the menu for appetizers and entrees. Everyone ended up sharing everything because it was all amazing. From meat and seafood quality, to correct doneness to portion sizes, it was all spot on deliciousness. Will definitely return in the near future and have already recommended to others. Only wish it hadn't taken so long to make the first visit. Kudos to all the staff that night.
Great restaurant with wonderful food. The sea bass was cooked perfectly, moist and delicious. French fries were superb. Service is always excellent. The apple cinnamon sorbet for dessert was fantastic. This is real sorbet, not imitation. Highly recommended for date night.
The service was outstanding. Servers were prompt and attentive, and got everything right. The food was perfectly prepared and nicely presented. It was a busy Friday night and the noise level was high. Only negative is that drink prices were higher than seemed appropriate.
We visited on Saturday evening. We had a reservation and we were seated promptly. We have been several times but not in the last 12 months. The bar area was packed. There were a lot of children, which is fine but not the norm. The crowd at the bar was also not the norm. There are only a handful of higher-end steak houses in Rochester. Char is our favorite but the bar crowd put a damper on the evening. People were vaping, wearing t-shirts and ball caps. Char used to have some type of a dress code. I don't want to eat an $80 steak a table away from dudes in t-shirts vaping. If we are at a sports bar that's fine. Not here. Staff was sloppy from their attire to recalling specials. We had three servers over the course of the evening. It was confusing. It appears that management has changed or become more lax. If you are going to change the atmosphere you have to lower prices. The drink prices were high but they always are. That said, the martinis were watery and inconsistent. The first was a nice pour, the second was 2/3 . On a positive note the food was very good. In sum, we are happy to pay high end prices for a high end dining experience. This was not one of those times.
It was our first time eating at Char. The valet parking was convenient. Service was great. The food was really good and portions just the right size. The fireplace inside and the firepit outside added some nice ambiance.
Absolutely wonderful restaurant. Tops in Rochester
Food is incredible with a great wine selection.
The scallop special was absolutely delicious. One of my favorites so far.
Erin, my server, is wonderful. She is so personable, knowledgeable and attentive. When I return I will request to be seated in her section.
Great steaks and service. Molly and Pauly were there when needed and provided great recommendations.
Great food great environment!
Ambiance and food were awesome.
Our waitress was a charm
Went with my wife for our anniversary. Service was excellent, food was delicious. My wife is allergic to shell fish and they were VERY careful to ensure no cross-contamination. A bit pricey but worth it for the evening event. Definitely recommend it.
As always, an excellent dining experience..... food was done to perfection, cocktails were stout, service was equally as good! Thank you!
Especially the lady welcoming guests and bringing you to the table was very accommodating
Everything was on point, just excellent! They remembered it was our 25th anniversary and communicated to the entire staff, so everyone wished us congratulations. We started with a complimentary glass of champagne ( a classy move). Our waiter (Russell) is one of the best that we have ever had in any restaurant; knows his stuff, friendly, courteous, attentive, perfect!
All of our food and wine were delicious, steaks, lobster, salads, desserts; just can't say enough good things!
Amazing food and service.
Great night in a great setting! Server was great as well as the food !
Excellent food. The fillet is always amazing. I love the bread.
The dining room was too noisy because the bar right next to it. It was a Friday night, Sunday night might be quieter. My wife and I look forward to returning, but will ask for a table away from the dividing wall.
Excellent food. Great cocktails
NYC prices in a hotel lobby setting in Rochester NY. Food was fine, as was the service, but neither were to the level one would expect based on this price point. This was not fine dining by experience, despite being priced as so.
The wood grilled stuffed calamari was excellent. The seafood was cooked perfectly.
Very nice restaurant with great food choices. Professional staff make this a top choice in the area. Awesome bar scene as well.
Very good love the restaurant will be back drinks were great
Pricey, but food and service were excellent. Was surprised at the quality for a restaurant located within a hotel. We had an outstanding Hawaiian sea bass.
I was there for over an hour with an important client and did not receive food, comment from the wait staff or manager. I left without eating to attend another meeting and they still charged for everything. Will not be returning
The food and service was excellent and we were seated pretty far away from the main room, so it was quiet and romantic. The bread was DELICIOUS!!
Food was excellent, service decent and ambiance good.
Unimpressed by our experience - unfortunately. Service was slow (but nice), and the overall feel of the night was though we were forgotten at times. For the amount of money one pays, the service is lacking.
Char provides a sophisticated (read that as New York) dining experience that brings together excellently prepared food along with attentive service. Most dinners are a la carte, the exception being any specials offered that evening. I ordered an 8oz filet mignon (medium but arrived medium rare) and fortunately I added a single prawn else my plate would have looked quite bare. My wife chose the evening special of steelhead trout and raved as to how good it tasted. Our desserts of banana creme brulee and frozen dark chocolate boudin earned praise for presentation and taste.
Wine list is minimal but representative of reds, whites, sparkling etc. Overall we will return once again on our special occasion as otherwise would be cost prohibitive.
I travel a lot and have eaten at many steak houses. Char is my all time favorite and we are lucky to have it right here in Rochester, NY!!