Black Angus Steakhouse - San Bernardino

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1. c

   carlos

   Los Angeles

   1 review

   2.0

   1 review

   Dined 1 day ago

   overall2food5service1ambience4

   Under staffed. Food took very long to come out. Breas took long to bake. Our server was overwhelmed (not his fault) others took our order and brought the food. Even the busser had to bring drinks

   Black Angus Steakhouse - San BernardinoResponded today

   We appreciate you taking the time to share your feedback and hope you enjoyed your meal. While we may have missed the mark with the level of customer service you have come to expect, please know how important your business is to every member of our team. Your comment has been noted and we will be looking forward to serving you better on your next visit.

   Report
2. a

   amym

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food4service5ambience5

   Black Angus is a great place to dine. but they do a nickel and dime you to death!

   Black Angus Steakhouse - San BernardinoResponded 2 days ago

   You indicated that in spite of Black Angus being a great place to dine, that the cost of our service keeps you from giving us 5 stars. We appreciate the review and we hope you return soon. Regarding our pricing relating to earning the five stars, if it means lowering our pricing even more it would lead to an appreciable drop in the services, products and overall and reliable experience that we stand behind....which is the very reason we receive so many 4 and 5 star reviews.

   Report
3. PF

   PennyF

   Palm Springs

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   overall4food4service5ambience4

   Good steak selection; shrimp, salmon, chicken & few pork options. Steak soup is like I remember - good! Full bar, non-alcoholic options as well as standard colas, coffee, tea.

   Black Angus Steakhouse - San BernardinoResponded today

   Thank you for the compliment on our menu's many affordable, yet filling options! It's always nice to hear from our guests that we are meeting their needs -in the quality of the food we serve - and we hope to see you back again and again!

   Report
4. OT

   OpenTable Diner

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   overall5food5service5ambience5

   Great food with great friends and family

   Black Angus Steakhouse - San BernardinoResponded 2 days ago

   A big thanks to you, and your friends and family for offering us the chance to serve up a delicious meal on such a special day! We can't tell you how happy it makes us to know that we always earn 'top-marks' on our food and service! Thank you for sharing your compliments and we hope you'll join us again soon!

   Report
5. KP

   KimberlyP

   Los Angeles

   9 reviews

   vip
   5.0

   9 reviews

   Dined 7 days ago

   overall5food5service5ambience5

   Rafael was our server & he was amazing! We got seated very quickly, the restaurant was nice & quiet. We had a great experience as always A+++

   Black Angus Steakhouse - San BernardinoResponded 6 days ago

   Thank you for the compliment on the outstanding service you received from our Team Member, Rafael. We are always happy to hear from our guests - especially when they receive top-notch, Five Star service. We are happy that you took the time to share your review and we are grateful for the A+++. We can't wait to see you again soon!

   Report
6. JD

   JDK2222

   Las Vegas

   16 reviews

   vip
   5.0

   16 reviews

   Dined on May 16, 2022

   overall5food5service5ambience5

   Was perfect.

   Black Angus Steakhouse - San BernardinoResponded on May 16, 2022

   Nothing makes us happier than when a customer receives great food and service. We are thrilled to see you were satisfied with the experience you got and will be looking forward to serving you again in the future.

   Report
7. h

   henry

   Los Angeles

   1 review

   5.0

   1 review

   Dined on May 15, 2022

   overall5food5service5ambience5

   My Family you recommend Black Angus Steakhouse Food and Services

   Black Angus Steakhouse - San BernardinoResponded on May 17, 2022

   Our team loves reading about positive guest experiences, so thanks for sharing yours! Thanks so much for recognizing our efforts and your recommendation. We hope to serve you again soon!

   Report
8. OT

   OpenTable Diner

   New York Area

   1 review

   4.0

   1 review

   Dined on May 13, 2022

   overall4food4service5ambience3

   Good food, excellent service. Unfortunately seated in the bar area.

   Black Angus Steakhouse - San BernardinoResponded on May 13, 2022

   Thank you for taking the time to rate us. We are happy you received good food and great service from our team. We ask that if in the future, there is any issue during your visit, please let a member of our management team know and they will gladly assist in anyway they can. Looking forward to your next visit.

   Report
9. KB

   KenB

   Cincinnati

   2 reviews

   5.0

   2 reviews

   Dined on May 12, 2022

   overall5food5service5ambience5

   Excellent steaks and sides. Very good and quick service! I will definitely go back! Plus, they had some decent Top Shelf Bourbon!

   Black Angus Steakhouse - San BernardinoResponded on May 13, 2022

   Thank you for visiting Black Angus Steakhouse! We're happy you received top-notch service along with a delicious meal and we appreciate the compliment on our bourbon. We are thrilled to hear you will be coming back again soon!

   Report
10. SG

    SmallGroup

    San Diego

    6 reviews

    3.0

    6 reviews

    Dined on May 11, 2022

    overall3food2service4ambience4

    Service and ambience were great. However, the prime rib was extremely tough and half was inedible due to the fat. The hamburger was well done and not what was ordered which was medium. French fries were not well done as requested. We were disappointed as the decor and renovation are very inviting.

    Black Angus Steakhouse - San BernardinoResponded on May 13, 2022

    We appreciate you sharing your feedback and please know that our goal is to provide our guests with a Memorable Experience each time they dine with us; however, it appears that we missed the mark based on your most recent visit and for that we apologize. If you dine with us in the future and there is any part of your experience that is not favorable, please do not hesitate to speak to a member of our Management Team as we always want to make things right. We hope to serve you again soon.

    Report
11. M

    Mariah

    Las Vegas

    10 reviews

    vip
    3.0

    10 reviews

    Dined on May 9, 2022

    overall3food3service4ambience3

    Reservation at 8:15 pm, for Mother’s Day. Bad experience They ran out of prime ribs have to substituted with rib eye. Steak cooking inconsistent. I ordered ribeye, medium rare, for medium , it’s though. Ran out of baked potatoes.. had to substituted with mash. Disappointed experience.

    Black Angus Steakhouse - San BernardinoResponded on May 13, 2022

    Thank you for taking the time to give us feedback by your review. We are sorry to hear that your experience was unfavorable and would like to speak with you directly and leave you with a better Black Angus Steakhouse experience. We will follow up with a private message to you on how we can communicate directly.

    Report
12. AB

    AdriannaB

    1 review

    5.0

    1 review

    Dined on May 9, 2022

    overall5food5service5ambience5

    The staff was very friendly and attentive, even though it was a busy holiday. Definitely recommend if you are celebrating any event!

    Black Angus Steakhouse - San BernardinoResponded on May 13, 2022

    Your visit was deeply appreciated by our team, and we're thrilled that you received friendly and attentive service! Thank you for your feedback, and we'll see you again next time for another exceptional meal!

    Report
13. JV

    JoebinaV

    Central Coast

    2 reviews

    4.0

    2 reviews

    Dined on May 9, 2022

    overall4food4service4ambience4

    Spend Mothers Day at Black Angus. The food was very good and service was professional.

    Black Angus Steakhouse - San BernardinoResponded on May 13, 2022

    Thanks for choosing us for your mother's day celebrations! We are always delighted to know we could make a special occasion that much more special, by offering nothing short of great food, excellent service, and memories that will last a lifetime. We look forward to seeing you soon!

    Report
14. AM

    AndreaM

    Los Angeles

    3 reviews

    5.0

    3 reviews

    Dined on May 9, 2022

    overall5food5service3ambience5

    Went for Mother’s Day. Their menu for Mother’s Day is very limited. They have a special menu just for the day. Surprisingly, the kitchen was not backed up with orders. Reservations at 5:15 pm. We were home before 6:45 pm.

    Black Angus Steakhouse - San BernardinoResponded on May 13, 2022

    Customer satisfaction is our number one priority and reviews like yours let us know we are meeting our goal to provide our guests with a Memorable Experience during each visit. We thank you for your patronage and we look forward to serving you again soon!

    Report
15. BA

    BuddyA

    1 review

    4.0

    1 review

    Dined on May 9, 2022

    overall4food4service5ambience4

    The drinks were good and the service was outstanding however the prime rib was very tough. My spouse tried but could not chew it enough to break it down so we had to send it back and exchange it for ribs which were awesome. Our waiter was very understanding and we left feeling very satisfied overall with the experience

    Black Angus Steakhouse - San BernardinoResponded on May 13, 2022

    We are always pleased when a customer shares about their satisfaction with the experience they had. We are committed to providing unique quality and flavorful meals and great service. Your review lets us know that we are doing things right and we say THANK YOU for your comments and we hope to serve you again soon!

    Report
16. SJ

    StephanieJ

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food4service4ambience4

    The food was very good overall, it took a little while to come but the manager made up for it.

    Black Angus Steakhouse - San BernardinoResponded on May 13, 2022

    We are grateful for your review and happy to know that our Manager making it right made the difference. Thank you for visiting Black Angus Steakhouse and we look forward to serving you again very soon!

    Report
17. L

    Lindseyr

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Great food, a wonderful atmosphere, and a great customer service!

    Black Angus Steakhouse - San BernardinoResponded on May 13, 2022

    Excellent food in a great atmosphere is what we love to offer so it's beyond gratifying to know that we are succeeding! We truly appreciate your feedback and for recognizing our efforts during this time. Our San Bernardino Team is glad you stopped by and we are waiting to serve you again soon!

    Report
18. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    First, great food, great service and reasonable prices especially for Mother’s Day. I would highly recommend this restaurant.

    Black Angus Steakhouse - San BernardinoResponded on May 13, 2022

    Thank you so much for your high recommendation! It's fantastic that your visit was 'top-notch' in every aspect, from fast service, to fresh, great tasting food. We can't wait to serve you again!

    Report
19. AI

    ArthurI

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food3service5ambience5

    Overall, everything was good, however my daughter ordered her steak rare, and it was closer to burned, than rare. I ask her to let the waiter know, she said she would just eat it the way it was. She said, you can't take a well- cooked steak back and get it rare, and I don't want to wait for a rare steak.

    Black Angus Steakhouse - San BernardinoResponded on May 13, 2022

    Thank you for visiting Black Angus and we apologize that your daughter's steak was not cooked as requested. We ask that if this happens in your next visit, please allow us to make it right. We hope to serve you again soon.

    Report
20. MR

    MelissaR

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food2service1ambience3

    Not being able to order off regular menu was a waste. Mother's day menu had not much to offer. Wait time to get our food was beyond uncalled for . I'll think twice next time I go there again

    Black Angus Steakhouse - San BernardinoResponded on May 13, 2022

    Thank you for taking the time to provide us with feedback. We are sorry that your experience was unfavorable and that the menu limited you from enjoying our usual delicious meal options. We hope you allow us the opportunity to try again in the future.

    Report
21. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food5service5ambience4

    Mother Day’s celebration everything was good

    Black Angus Steakhouse - San BernardinoResponded on May 13, 2022

    Thank you for visiting Black Angus Steakhouse and we appreciate you recognizing our efforts to make mother's day amazing. Your review has made our day and we hope to see you again soon!

    Report
22. GO

    GilO

    Palm Springs

    7 reviews

    3.0

    7 reviews

    Dined on May 8, 2022

    overall3food4service3ambience2

    We went to celebrate Mother's day, the day before the holiday. The restaurant was busy and we were seated after a large group so our service was very slow. Our server was not very attentive because she was very busy, the food was good but a little over cooked. The price was higher even though we were utilizing a frequent diner special.

    Black Angus Steakhouse - San BernardinoResponded on May 13, 2022

    We appreciate you taking the time to share your feedback and are quite happy to hear you enjoyed your meal. While we may have missed the mark with the level of service you received, please know how important your business is to every member of our team and we look forward to seeing you again soon.

    Report
23. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    My hubby and I enjoyed our date night at Black Angus in San Bernardino. The food was delicious and cooked to perfection. The drinks were on point. The service was excellent and fast. The experience as a whole was enjoyable and relaxing.

    Black Angus Steakhouse - San BernardinoResponded on May 13, 2022

    Thank you for choosing to dine with us. We are thrilled that you enjoyed your visit along with our delicious menu items and selection of beverages. We are always happy when a guest leaves satisfied and we can't wait to see you both again soon!

    Report
24. OT

    OpenTable Diner

    San Diego

    1 review

    1.0

    1 review

    Dined on May 7, 2022

    overall1food2service3ambience2

    Showed up for our 12pm reservation and was seated at 12:35pm. Hostess said they didn't have any servers for our party of 8. Food was way off from our previous visit; they did comp my wife's meal after she found plastic in her sald. Will never return.

    Black Angus Steakhouse - San BernardinoResponded on May 13, 2022

    Thank you for taking the time to give us feedback by your review. We are sorry to hear that your experience was unfavorable and would like to speak with you directly and leave you with a better Black Angus Steakhouse experience. We will follow up with a private message to you on how we can communicate directly.

    Report
25. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 6, 2022

    overall5food5service5ambience5

    Can’t beat the camp feast :)

    Black Angus Steakhouse - San BernardinoResponded on May 6, 2022

    Thank you so much for your compliment on our Campfire feast. We are glad you enjoyed it and look forward to your next visit.

    Report
26. BM

    BrittaM

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 2, 2022

    overall5food5service5ambience3

    Our waiter was great! Food was great! Will definitely be back to celebrate another special occasion !

    Black Angus Steakhouse - San BernardinoResponded on May 3, 2022

    We love celebrating special occasions with our guests so thanks for choosing Black Angus for your celebration. We are always delighted to know we could make a special occasion that much more special by offering nothing short of great food, excellent service, and memories that will last a lifetime. We look forward to serving you again soon!

    Report
27. TS

    TerriS

    Orange County

    2 reviews

    5.0

    2 reviews

    Dined on May 1, 2022

    overall5food5service5ambience5

    Joe was our server and he was right on point. Once we were sat and he had taken our order, he came back to check on us, refill our ice tea and made sure everything was going great.

    Black Angus Steakhouse - San BernardinoResponded on May 2, 2022

    Thank you for your wonderful feedback about the level of service you received during your visit from our Team Member, Joe. Customer satisfaction is our number one priority and reviews like yours lets us know we are meeting our goal to provide our guests with a Memorable Experience during each visit. We thank you for your kind words and we look forward to serving you again soon!

    Report
28. s

    sldub55

    Los Angeles

    3 reviews

    2.0

    3 reviews

    Dined on May 1, 2022

    overall2food5service2ambience2

    We usually love dining at Black Angus but this time was worst we've experienced. Were seated in the bar area even though we had originally requested otherwise. We should have said something. That's on us. Service was slow. Food was slow coming out - They were waiting on baked potatoes. This was after 5:00 so they should have had baked potatoes ready and no they weren't very busy. Very disappointing.

    Black Angus Steakhouse - San BernardinoResponded on May 2, 2022

    We appreciate you taking the time to share your feedback and hope you enjoyed your meal. While we may have missed the mark with the speed of service, please know how important your business is to every member of our team and we look forward to seeing you again soon.

    Report
29. L

    Luvbeni

    Los Angeles

    6 reviews

    5.0

    6 reviews

    Dined on April 29, 2022

    overall5food5service5ambience5

    Food was delicious! Stacey and Oscar were great!

    Black Angus Steakhouse - San BernardinoResponded on May 1, 2022

    Your visit was appreciated and we thank you for your compliments regarding the level of customer service you received from our Team Members, Stacey and Oscar. Excellent service is what we love to offer, so it's beyond gratifying to know that we are succeeding! We thank you for your Five Star review and we hope to see you again soon.

    Report
30. MR

    MissyR

    Los Angeles

    1 review

    5.0

    1 review

    Dined on April 29, 2022

    overall5food5service5ambience5

    I had such a great time...service was great and food and drinks were amazing!!! ❤

    Black Angus Steakhouse - San BernardinoResponded on May 1, 2022

    Thank you for the compliment of our menu's selection of delicious food and drinks options! It's always nice to hear from our guests that we are meeting their needs and that they had a great time. We hope to see you back again and again!

    Report
31. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on April 29, 2022

    overall5food5service5ambience5

    The cocktail experience was AMAZING! We had such a great time. Please have more!!

    Black Angus Steakhouse - San BernardinoResponded on April 30, 2022

    Thank you for your feedback. It means the world to us that you had an amazing time. We work hard to ensure that your experiences with us are always memorable and your comment lets us know that we are doing things right. We look forward to seeing you in the next one.

    Report
32. GS

    GarryS

    Los Angeles

    3 reviews

    vip
    2.0

    3 reviews

    Dined on April 29, 2022

    overall2food3service4ambience2

    Was out for a family meal and was spaced so far apart from my husband with our 4 kids. Put us in bar area was so loud and startling to our small children

    Black Angus Steakhouse - San BernardinoResponded on April 30, 2022

    Thank you for taking the time to rate us. We are sorry that we missed the mark on providing you with a 5-Star experience and would like to make things right. We apologize for sitting your family in the bar area. Please contact Guest Relations at 818-208-9903 so we can speak to you directly. We hope to hear from you soon.

    Report
33. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on April 27, 2022

    overall5food5service5ambience5

    All I can say was the prime rib we ate was amazing! Cooked just how we asked. And our waiter Phillip was awesome! One of THE BEST servers I have ever dealt with. He was very attentive and thought of EVERYTHING! Please give him kudos. Don’t lose him as a server because he’s one of the best we have ever had!

    Black Angus Steakhouse - San BernardinoResponded on April 30, 2022

    It's always a pleasure serving you, and we're happy to ensure that your order is prepared exactly as requested. We appreciate you sharing your feedback and look forward to serving you soon!

    Report
34. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 24, 2022

    overall5food5service5ambience5

    The food was delicious and our server was super nice, he was very attentive, he gave us great options! We had a really good time with our girls!

    Black Angus Steakhouse - San BernardinoResponded on April 27, 2022

    It was a pleasure serving you and your family , and we're happy to ensure that your order is prepared exactly as requested. We appreciate you sharing your feedback and look forward to serving you soon! Thank you for your outstanding support!

    Report
35. JB

    JoeyB

    Hawaii

    3 reviews

    vip
    4.0

    3 reviews

    Dined on April 24, 2022

    overall4food4service4ambience4

    Food was good prices okay overall good service

    Report
36. F

    Faby

    1 review

    5.0

    1 review

    Dined on April 23, 2022

    overall5food5service5ambience5

    Food was great the waitress was nice overall satisfied with everything definitely coming back.

    Black Angus Steakhouse - San BernardinoResponded on April 27, 2022

    Thank you for visiting Black Angus Steakhouse! We're happy you received top-notch service along with a delicious meal, and encourage you to return for another fun dining experience in the future. Can't wait to see you soon!!

    Report
37. S

    Sherry

    Los Angeles

    1 review

    5.0

    1 review

    Dined on April 23, 2022

    overall5food5service5ambience5

    Really great food and service. We had our reservation and were taken right in at the time we had secured. Just a nice positive experience after all we have been through in the last 2 years!!

    Black Angus Steakhouse - San BernardinoResponded on April 27, 2022

    We enjoy serving our guests delicious food with outstanding flavors - it's what we live for! Please know how important your return visit is to every member of our team and we are grateful you gave us another chance. Our San Berdardino Team is thrilled you had a Memorable Experience and we can't wait to see you again!

    Report
38. RS

    RobertS

    1 review

    5.0

    1 review

    Dined on April 23, 2022

    overall5food5service5ambience5

    Had a wonderful time visiting with friends. Food was great as well as the service. Good job to all.

    Black Angus Steakhouse - San BernardinoResponded on April 27, 2022

    Excellent food in a great atmosphere is what we love to offer so it's beyond gratifying to know that we are succeeding! We truly appreciate your kind words and for recognizing our efforts during this time. Our San Bernardino Team is glad you stopped by and we are waiting to serve you again soon!

    Report
39. r

    reginaldn

    1 review

    2.0

    1 review

    Dined on April 17, 2022

    overall2food1service3ambience3

    Black Angus food compared to 2years ago was great, but yesterday food was poor quality, the shrimp was over cooked, not fresh, the portions has gotten smaller while the price has jumped over 30.00 for family feast. I don't mind paying higher price just along as the quality of food is higher standard, the service was good, but please let's work on quality of food. My sister told me she eaten about 2 weeks ago, and food was not good, you can do better!!

    Black Angus Steakhouse - San BernardinoResponded on April 30, 2022

    Thank you so much for contacting Black Angus. We appreciate you sharing your feedback with us regarding your most recent visit to our San Berdardino location. We always strive to reach our goal of providing you with a Memorable Experience and we apologize we did not do this based on your comments regarding the food you received. Your insightful comments will help us to continue to grow and improve our stores.

    Report
40. RC

    RamonC

    Los Angeles

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience5

    Got seated quickly. Service was exceptional. Food was wonderful.

    Black Angus Steakhouse - San BernardinoResponded on April 27, 2022

    Thank you for your wonderful feedback about the level of service you received during your visit to our San Berdardino location. We thank you for sharing such kind comments and we look forward to serving you soon!

    Report