Benihana - Dearborn, MI

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1. m

   maryf

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Food was good. The waitress didn't come back to see if we wanted another drink. Had to flag her down.

   Report
2. BW

   BrigitteW

   1 review

   2.0

   1 review

   Dined 3 days ago

   overall2food4service2ambience2

   The restaurant had no air in the ovens go up to 500°. It was extremely hot and we were there for over 2 hours before we even got our food even though we were seated. It was a terrible experience and I usually enjoy benihanas. They said they have put in at least 50 work orders to get the air fixed and still nothing, that is something they need to let people know before they come in because it gets so hot in there in my opinion.

   Report
3. OT

   OpenTable Diner

   Detroit

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food3service1ambience3

   I’ve been to this location a few dozen times, but this was my worst experience. We informed manager of food allergies but to info never got to server. Chef used same spatula on shellfish and everything else. An allergic reaction made us leave before the entree was prepared. Worse dining experience ever for me and my children

   Report
4. l

   lindseya

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food3service1ambience1

   The steam exhaust were NOT working entire meal was spent coughing and inhaling smoke we received only $25 off because of this, and waited over an hour after our reservation to even began cooking smh.

   Report
5. LM

   LatoniaM

   Detroit

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   overall4food5service3ambience4

   Food was delicious as usual! Service was slow due to short staff!

   Report
6. N

   Nothankyou

   Detroit

   18 reviews

   4.0

   18 reviews

   Dined 5 days ago

   overall4food5service2ambience5

   Service so-so. Food excellent. Price very high.

   Report
7. MA

   MelissaA

   1 review

   3.0

   1 review

   Dined 6 days ago

   overall3food3service1ambience3

   This was our first time at a restaurant like this. Service was absolutely awful had to ask for drink refills several times. Had to get our own napkins and forks. The sad thing was they weren’t busy. Reservation was at 6 didn’t get waited on till 636. Not sure we will be back.

   Report
8. Z

   Zeina

   1 review

   1.0

   1 review

   Dined 6 days ago

   overall1food3service5ambience2

   Always no ice cream Very expensive They charged for everyyhing extra

   Report
9. JJ

   JeffreyJ

   1 review

   5.0

   1 review

   Dined on June 16, 2022

   overall5food5service5ambience5

   Waitress was best we ever had, prompt and able to multi-task task to ensure we were taken care of before we even had to ask..

   Report
10. DM

    DonaldM

    1 review

    1.0

    1 review

    Dined on June 15, 2022

    overall1food1service1ambience1

    Well where do I start, I know I will never be back to that establishment again. To start with when we got there they had no air conditioning And it was a 100ﾟ outside. But we were gonna let that go we decided to stay, We got seated and sat there for at least 15 minutes no one acknowledged us Finally my husband went to the hostess stand to see if somebody was waiting on our table. Finally after 15 minutes someone showed up and took our drink order We ordered a can of sapora and a cold Saki The waitress had no idea what either one of those were, After another 10 minutes or sor so she came back and said they were out of support of Sephora so we picked another Japanese other Japanese beer finally 15 minutes later She brought it to our table with one glass after telling her we were going to split it she said Still waiting on the Saki we placed our order and placed an appetizer of sushi then Then place our orders She came back again and said they're making the Saki Lol I know you don't make saki Becky you open up the bottle the bottle after a 1/2 hour or so waiting for the sake gay my husband decided to go check once again again the waitress was in the bar sitting down on her phone twice that he went in there she finally came out inside they don't have Saki, That was kind of the straw that broke the camel's back after making us wait a 1/2 hour and then telling us they don't have it they don't have iced tea they don't have Sephora they don't have saki they don't have air conditioning and we never received our sushi and the meal was halfway being cooked on the hibachi grill At that point we got up and walked out we did not even Stay for dinner. I have no idea where they got this waitress she had no idea what was going on!! How can you work in a Japanese restaurant and have no idea what kind of beer you carry or what Sephora even is I know idea what saki is? Needless to say we will never be back!!! Very disappointed birthday dinner,

    Report
11. BS

    BeverlyS

    Detroit

    3 reviews

    3.0

    3 reviews

    Dined on June 14, 2022

    overall3food5service3ambience3

    Wait time for chef was almost one hour. Not acceptable in my book

    Report
12. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 13, 2022

    overall5food5service5ambience5

    It was my husband’s birthday. We celebrated by taking him and our two grandchildren to eat. This is my granddaughter’s favorite restaurant. I felt sorry for our waitress since she was only one of two. She was very attentive and kept apologizing for any delays. My husband received ice cream and she also gave some to our grandchildren. She was so great.

    Benihana - Dearborn, MIResponded on June 15, 2022

    Dear Guest Thank you for allowing us to be a part of the special occasion!

    Report
13. TC

    TamekaC

    Detroit

    8 reviews

    vip
    3.0

    8 reviews

    Dined on June 12, 2022

    overall3food5service3ambience3

    Took a long time for the cook to come out after waiting for a hour.

    Report
14. KN

    KateN

    1 review

    5.0

    1 review

    Dined on June 10, 2022

    overall5food5service5ambience5

    Food was delicious, service was good, waitress was new but she did great and had someone there to help if she needed it. Was there for our kid's birthday and we had a great time. Will definitely be back soon!

    Benihana - Dearborn, MIResponded on June 15, 2022

    Dear KateN Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you and your family!

    Report
15. JS

    JessicaS

    Detroit

    1 review

    1.0

    1 review

    Dined on June 10, 2022

    overall1food2service2ambience4

    You need to inform diners of your service charge,because I should not half to tip the whole staff.

    Benihana - Dearborn, MIResponded on June 15, 2022

    Dear JessicaS Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
16. TM

    TonyM

    Detroit

    1 review

    1.0

    1 review

    Dined on June 9, 2022

    overall1food3service1ambience1

    The Manager on duty was very rude. Our party had an 8:30 reservation and was seated at 8:50. We then sat until 9:28 waiting for drinks, then 10 minutes later we got our salad. We did not finally get all of our food done and on the plates until 10:30 and were being rushed from the restaurant. The manager offered 20 percent off which was an insult.

    Benihana - Dearborn, MIResponded on June 15, 2022

    Dear TonyM on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
17. T

    Tommy

    1 review

    1.0

    1 review

    Dined on June 8, 2022

    overall1food1service2ambience2

    Our chef didn’t do the tricks, under cooked the food, cooked things out of order, food was not seasoned as it has been in the past. This was a very disappointing experience.

    Benihana - Dearborn, MIResponded on June 15, 2022

    Dear Tommy on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
18. MS

    MaryS

    1 review

    2.0

    1 review

    Dined on June 8, 2022

    overall2food4service1ambience3

    You could tell the server did NOT want to be there and was short and curt with her service. The chef was much more personable (thank goodness) but did overcook the meat slightly.

    Benihana - Dearborn, MIResponded on June 15, 2022

    Dear MaryS On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
19. JL

    JenniferL

    Detroit

    19 reviews

    vip
    2.0

    19 reviews

    Dined on June 6, 2022

    overall2food4service1ambience2

    While I fully understand, sympathize and have extra patience with the staffing shortage, the lack of effort on the waitress' part was pretty discouraging. It was over 10 minutes before she acknowledged our table, another 20 until we got water. Then the waitress disappeared and didn't return until another lady at our hibachi yelled out that we had been forgotten about and needed drinks. There were other aspects to the dinner that were lacking as well. The manager was present on the floor and attempting to pick up the slack by delivering drinks and bussing tables.

    Benihana - Dearborn, MIResponded on June 9, 2022

    Dear JenniferL On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
20. OT

    OpenTable Diner

    Detroit

    2 reviews

    3.0

    2 reviews

    Dined on June 6, 2022

    overall3food3service2ambience2

    Good food, but too salty. The ambiance could be better for the pricey venue. Good parking. Employees are customer friendly.

    Benihana - Dearborn, MIResponded on June 9, 2022

    Dear Guest Your feedback is appreciated. We will be sure to share your review with the team.

    Report
21. CS

    CorettaS

    Birmingham

    2 reviews

    5.0

    2 reviews

    Dined on June 6, 2022

    overall5food5service5ambience4

    This was a do-over for us, our last visit wasn’t as pleasant and we didn’t get to eat. New management offered to make up our experience and she understood the assignment

    Benihana - Dearborn, MIResponded on June 9, 2022

    Dear CorettaS Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family. 

    Report
22. OT

    OpenTable Diner

    Detroit

    1 review

    2.0

    1 review

    Dined on June 4, 2022

    overall2food5service3ambience3

    Waited for ever for our cook to come out. People that sat way after us got their cook before us. Took a long time to get our drinks. Some people Never got water. Our apps took a long time. I get that people are short staffed but why would y’all book our party if y’all couldn’t handle it. Our cook was amazing she was really funny and turned our experience around.

    Benihana - Dearborn, MIResponded on June 9, 2022

    Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
23. D

    Destiny

    1 review

    5.0

    1 review

    Dined on May 29, 2022

    overall5food5service4ambience4

    Food is always amazing! Good service. Friendly staff.

    Benihana - Dearborn, MIResponded on June 1, 2022

    Dear Destiny On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

    Report
24. OT

    OpenTable Diner

    Detroit

    3 reviews

    5.0

    3 reviews

    Dined on May 28, 2022

    overall5food5service5ambience5

    Benihana’s is one of our favorite restaurants. We had an enjoyable evening. Our cook had a great personality and made sure we had everything we needed. The food and drinks were amazing!

    Benihana - Dearborn, MIResponded on June 1, 2022

    Dear Guest On behalf of the Benihana team we look forward to serving you again!

    Report
25. DJ

    DonnaJ

    1 review

    1.0

    1 review

    Dined on May 28, 2022

    overall1food4service1ambience2

    My waitress was extremely unaccommodating, so much so that I chose not to dine in. I left and just ordered a soup to go.

    Benihana - Dearborn, MIResponded on June 1, 2022

    Dear DonnaJ We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
26. SH

    SHES

    1 review

    3.0

    1 review

    Dined on May 27, 2022

    overall3food4service2ambience3

    Reservation was at 2, but was bumped up to 2:30 not a big deal. However we were not seated until after 3pm. Our food order and beverage was not taken until an hour after our reservation time. I 100% understand short of staff, but it was not busy. Other two party table were long gone. By the time we ate it was after 4pm.

    Benihana - Dearborn, MIResponded on June 1, 2022

    Dear SHES On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
27. TL

    TamikaL

    1 review

    4.0

    1 review

    Dined on May 27, 2022

    overall4food4service5ambience4

    Good service. Food was pretty good. Not spectacular. Waitress was excellent. Cook was ok. He did not put on the normal show. Also did not ask did we want any sauces. Our waitress had to get them for us, which interrupted the flow of her job. Biggest down fall is prices are getting to expensive. $5.20 plus tax for 6oz of rice. Time to find a new place to eat out.

    Benihana - Dearborn, MIResponded on June 1, 2022

    Dear TamikaL Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
28. AK

    AmandaK

    Detroit

    2 reviews

    vip
    5.0

    2 reviews

    Dined on May 26, 2022

    overall5food5service5ambience5

    A few of us had our birthday coupons to redeem. It was surprisingly not too busy. We had great service. Our chef came out and cooked pretty quickly. The food was tasty. We weren’t rushed to finish. The only complaint was no sherbet ice cream! Otherwise, great dining experience.

    Report
29. CW

    CherylW

    San Francisco

    1 review

    2.0

    1 review

    Dined on May 26, 2022

    overall2food3service2ambience2

    Short staffed, too long, not clean. Food had me going to the restaurant room last night and this morning multiple times

    Benihana - Dearborn, MIResponded on June 1, 2022

    Dear CherylW on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
30. FB

    FreddieB

    1 review

    1.0

    1 review

    Dined on May 25, 2022

    overall1food3service1ambience1

    Customer service was terrible and the chef was doing extremely to much playing while attending to my food

    Benihana - Dearborn, MIResponded on May 27, 2022

    Dear FreddieB Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
31. JJ

    JenniferJ

    Las Vegas

    1 review

    5.0

    1 review

    Dined on May 24, 2022

    overall5food5service5ambience5

    Awesome food, Awesome experience!!! Our waitress was witty and nice, also very quick to help us with everything. The chef prepared our food to perfection!

    Benihana - Dearborn, MIResponded on May 26, 2022

    Dear JenniferJ Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
32. OT

    OpenTable Diner

    Detroit

    1 review

    2.0

    1 review

    Dined on May 23, 2022

    overall2food4service2ambience2

    Reservation wasn’t ready on time, was sitting at table almost an hour and a half before any food came out and was a total 2-1/2 hour experience. Manager could care less, he was too busy playing on his phone and messing with his staff workers.

    Benihana - Dearborn, MIResponded on May 25, 2022

    Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
33. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 23, 2022

    overall1food1service1ambience1

    The experience was very Terrible I arrived to my reservation(2:08pm)early for them to change my time(2:30) to 2:00 seating which had a waiting period until 2:15pm which is understandable I waited along with the other parties which was all there to not be seated until 2:50pm after being seated we was never greeted by an associate or anything until asking another staff member for the waitress which then didn’t arrive until 3:15 no beverage no menu no anything. After the waitress finally came we gave orders along with drinks. She was suppose to come back and take our alcoholic beverage. She brought the soup and fountain drinks and never returned to not one guest. When she arrived everyone had ate another waiter brought us boxes for our remaining dinners. When we ask for us they acted like they couldn’t find her we finally see her walking through the door looking high. Like you took a whole smoke break with a full table of guest you suppose to be assisting! Brought the checks then disappeared again and another waitress brought back change then another waitress had to bring condiments and beverage refills that was never brought. Just terrible and unacceptable then let’s not forget about the object that was found in the food that no one knew that the restaurant what was it just disgusting and need to close!!!!!!

    Benihana - Dearborn, MIResponded on May 25, 2022

    Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
34. SW

    SharondaW

    1 review

    5.0

    1 review

    Dined on May 22, 2022

    overall5food5service5ambience4

    Our waiter was amazing. He made sure we was ok even joked with us and was very creative with the children .

    Benihana - Dearborn, MIResponded on May 25, 2022

    Dear SharondaW Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
35. OT

    OpenTable Diner

    Chicago

    1 review

    vip
    2.0

    1 review

    Dined on May 20, 2022

    overall2food4service1ambience1

    Never again for Dearborn for us.

    Benihana - Dearborn, MIResponded on May 23, 2022

    Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
36. OT

    OpenTable Diner

    Detroit

    4 reviews

    4.0

    4 reviews

    Dined on May 19, 2022

    overall4food5service3ambience4

    I was there 5.19 to celebrate my son’s 17th BDay. Overall, the waitress & chef were very pleasant. She was consistent with refilling our drinks, making sure she checked in on our needs & accurate in taking our orders. CHEF was funny, he joked with the kids, prepared the food as asked & definitely was generous with the garlic butter. We waited for a few even after we arrived to our scheduled reservation time, which was 5:00 pm. And again, we waited a bit longer once seated.. but it’s to be expected of any restaurant that’s understaffed. Once service began, it was a steady flow.

    Benihana - Dearborn, MIResponded on May 23, 2022

    Dear Guest Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
37. C

    Concreteman315

    Detroit

    20 reviews

    vip
    3.0

    20 reviews

    Dined on May 17, 2022

    overall3food5service1ambience5

    Started out good seated early then went down hill Never received napkins, still waiting on my drink that never came told was coming twice, midway thru dinner boxes and bills coming way premature. Manager should have helped out it's staff. And a bonus was questioned about my tip totally inappropriate. They need help bad its been getting worse there for the last 6 months. Think I'm taken a long brake from this location

    Benihana - Dearborn, MIResponded on May 19, 2022

    Dear Concreteman315 Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
38. T

    Tanekao

    Detroit

    1 review

    1.0

    1 review

    Dined on May 17, 2022

    overall1food5service1ambience1

    The Server was very rude I told her I will pack my things that she sent around it was talking back to me

    Benihana - Dearborn, MIResponded on May 19, 2022

    Dear Tanekao on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
39. DB

    DarlineB

    1 review

    1.0

    1 review

    Dined on May 17, 2022

    overall1food1service1ambience2

    My food was not edible. I ordered a side of the hibachi veggie, with extra mushrooms. For the veggie the grilled only onions and zucchini no mushrooms, then she grilled the mushrooms for the side that was shared in equal amounts. I requested more garlic butter and the chef dumped at least a cup of it on top of my rice. I scooped as much of the butter off as I could. I could not eat it.

    Benihana - Dearborn, MIResponded on May 19, 2022

    Dear DarlineB On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
40. AC

    AlmaC

    Detroit

    1 review

    3.0

    1 review

    Dined on May 16, 2022

    overall3food4service1ambience1

    The service was slow and the coupon was not honored.

    Benihana - Dearborn, MIResponded on May 18, 2022

    Dear AlmaC We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report